Mexico en Midden-Amerika: Kindvriendelijke vakanties

General cleaning and staff were great. Food was limited. The app they require you to use for reservations doesnt work. According to some staff a lot got moved to the GR solaris from royal solaris. Seems like they dont really care about a lot of the functions at royal solaris anymore.

Great personnel, comfortable beds and of course: the Caribbean Sea! All in all, we had a great experience! The only constructive feedback I can give is to pay more attention to people with food allergies.

great staff and food/drink

The pool and the amenities was great for a family! Also staff were very polite and kind

The check in seemed nice, we got a wet towel and a drink which was really tasty, the check in itsself lasted way too long, im not exaggerating when im saying it took at least half an hour. The room and the pools were really nice. We did a round trip and of all the places we've been to the staff in this hotel was the least friendly. There are red cabs outside the hotel. They charge like 3 times the normal price. Ordinary cabs aren't allowed to pick up people from/nearby hotel. If you try to catch one on his way out, they will tell you they are off service. We got a number from an ordinary cab driver, but he didn't dare to come to our hotel. This hotel stinks. The staff will tell you they have nothing to do with the red cabs, but surely they do. We also went to the steak restaurant. We asked for the tenderloin steak with no fat. -. - 1/3th of our steak was fat. The prices for the food are quite high and u have to order every side dish apart from your steak. So if you order a steak, you will get just the steak. We ordered the roasted potato, but it was underdone. Then when we got the bill they charged us a steak that was almost twice as expensive. At first they tried to tell us that we made a mistake, which i think is really odd. They charged us for something different than we had ordered, it was really that easy, but they acted as if they didn't understand. Took them about 30 minutes to understand, and after all the fuzz they still had the guts to try and charge us gratuity.

Not everything that advertises.

great staff and food/drink

Great personnel, comfortable beds and of course: the Caribbean Sea! All in all, we had a great experience! The only constructive feedback I can give is to pay more attention to people with food allergies.

General cleaning and staff were great. Food was limited. The app they require you to use for reservations doesnt work. According to some staff a lot got moved to the GR solaris from royal solaris. Seems like they dont really care about a lot of the functions at royal solaris anymore.

Great personnel, comfortable beds and of course: the Caribbean Sea! All in all, we had a great experience! The only constructive feedback I can give is to pay more attention to people with food allergies.

great staff and food/drink