Mexico en Midden-Amerika: Kindvriendelijke vakanties

I recommend this place 100%

I would go back in a heartbeat! Con’s: Check in was weird because I booked it here on Expedia but they “upgraded” me to the newer part of the resort where my band didn’t work in any of the restaurants on that side but it got me everything in the area where I booked. Anytime I ordered a drink I’m not totally sure they understood what I was saying and just gave me what they thought I was saying. There wasn’t anything to do really after the pools closed at 8pm. They had shows like once a week so that was disappointing. Pros: we didn’t have to wait until 3 to have access to the resort just the room which was nice after a morning of traveling, our shower was flooding and they fixed it promptly, when booking excursions they were helping finding transportation, they have an app that shows you what is open when and a schedule for activities happening throughout the day, the food was great, the people were so nice! It was my first resort and worth every penny!

Great personnel, comfortable beds and of course: the Caribbean Sea! All in all, we had a great experience! The only constructive feedback I can give is to pay more attention to people with food allergies.

Everything was amazing! I will definitely give this experience 5 stars. The only small issue was with the vegetarian food. Our group had 10 people, and everyone was vegetarian. The staff made sure to provide vegetarian options at every meal, which we truly appreciated. However, the taste of some of the dishes was a bit unusual. That said, we still enjoyed the trip a lot and were happy to compromise. For future trips, it would be great if you could include more flavorful and varied vegetarian options as well. Thank you so much for an unforgettable experience! Special thanks to: 🌟 GIO (Activities) 🌟 KENYA (Management) 🌟 MEXIN 🌟 EDGAR (Don’t miss his omelet!) 😇🙌

I have stayed at other all inclusive family friendly resorts in Mexico recently and the experience I had at moon palace was horrible in comparison. They immediately tried to convince us to sit through a 1.5 hour seminar and tour of another property in order to get passes to the higher end portion of the resort that our lower end “all inclusive reservations” didn’t include. Then when we got to the room it was not prepared for us, it was dirty had no welcome wine as advertised and was smelly. When asked to change rooms was told I’d have to pay 150 USD per person then when I refused the next room had no working shower or phone. I can go on and on.

We really enjoyed our stay at this hotel. Everything was very clean, and the food was excellent with a wide variety of choices. The buffet was different for breakfast, lunch, and dinner, and the menu changed every day, which kept every meal interesting. The Wi-Fi was excellent throughout the resort, even on the beach, which was a pleasant surprise. The only small downside was that the kids' water park was a bit small. However, for adults, I highly recommend this hotel. Its location is fantastic—you can enjoy both beautiful sunrises and stunning sunsets every day, which made our stay even more memorable.

Great personnel, comfortable beds and of course: the Caribbean Sea! All in all, we had a great experience! The only constructive feedback I can give is to pay more attention to people with food allergies.

I recommend this place 100%

Love it. Loved the beach front room. Thank you all.

I recommend this place 100%

Great personnel, comfortable beds and of course: the Caribbean Sea! All in all, we had a great experience! The only constructive feedback I can give is to pay more attention to people with food allergies.