Lobbylounge

Beoordelingen van Sheraton Charlotte Airport Hotel

3.5 out of 5
Sheraton Charlotte Airport Hotel
3315 Scott Futrell Drive, Charlotte, NC

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 620 van 1007 beoordelingen" "
Gastenscore: 8 - Goed. 236 van 1007 beoordelingen" "
Gastenscore: 6 - Redelijk. 77 van 1007 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 1007 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 1007 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Yudelmis Margarita abreu

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me encantó todo
1 nacht verbleven in mei 2024

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The receptionist at the front desk was amazing! I was able to check in way ahead of time. The buffet was the best I’ve ever had, and the shuttle bus driver was fantastic at pickup and organizing my return trip to the airport.
1 nacht verbleven in mei 2024

8/10 – Goed

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to airport
1 nacht verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Brian, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our convenient location. We hope to see you again soon and wish you all the best with your travels. Best Regards, Shavonda FunderburkGeneral Manager

10/10 – Uitstekend

Christopher, Penfield

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Christopher, Thank you for your fabulous rating and for letting us know your stay at the Sheraton Charlotte Airport Hotel was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Best Regards, Shavonda FunderburkGeneral Manager

4/10 – Matig

Marcia

1 nacht verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Marcia, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best Regards, Shavonda FunderburkGeneral Manager

6/10 – Redelijk

Monique

Zakenreiziger
Positief: Personeel en service
Needs to be upgraded, good for the price, great customer service
1 nacht verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Monique, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received and for finding us valuable. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we work with Marriott Designers for future renovations to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Best Regards, Shavonda FunderburkGeneral Manager

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, close to the airport
1 nacht verbleven in mei 2024
Reactie van General Manager op 17 mei 2024
Dear Michelle, It was a pleasure having you as our guest at the Sheraton Charlotte Airport Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. We are glad you liked our fresh accommodations and convenient location. We look forward to hosting you again soon.Best Regards, Shavonda FunderburkGeneral Manager

6/10 – Redelijk

marcela

Reisde met een groep, Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
The room that we got was not clean, we have to go back to the reception to request another room.
2 nachten verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Marcela, Thank you for staying with us and for your evaluation. Please accept our sincere apology for the cleanliness issues you encountered in your room and for the difficulties you had with shifting your accommodations. This will be addressed, and we are grateful for your patience. We hope you will consider giving us a second chance to provide you the hospitality you deserve. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Manuel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N/A
1 nacht verbleven in mei 2024
Reactie van General Manager op 11 mei 2024
Dear Manuel, We are thrilled you had an excellent stay at the Sheraton Charlotte Airport Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Shavonda FunderburkGeneral Manager

10/10 – Uitstekend

Jeanann

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great bar & restaurant! Room was nice——love that all the linens felt new——sheets were thick & not limp. Towels were plush & bright white. Pillows were all consistent & firm
1 nacht verbleven in mei 2024
Reactie van General Manager op 10 mei 2024
Dear Jeanann, Thank you for your summary pertaining to your stay at the Sheraton Charlotte Airport Hotel. We are glad you appreciated our comfortable accommodations and all the in-room amenities we offer here. We are also happy you had a great time at our in-house restaurant and bar. It was a pleasure hosting you, and we look forward to your future visit. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Orrin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Propery is clean and looks to have been recently updated. Love the pool area!
1 nacht verbleven in mei 2024
Reactie van General Manager op 9 mei 2024
Dear Orrin, Thank you for your recent stay at the Sheraton Charlotte Airport Hotel. We are glad you loved our well-kept property and that you had a relaxing time at our beautiful pool. We appreciate you being our guest and look forward to accommodating you again soon. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

William E

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a very nice stay. The too was perfect. The pool is beautiful. Breakfast was expensive but very good. Would stay again.
3 nachten verbleven in mei 2024
Reactie van General Manager op 8 mei 2024
Dear William, Thank you for making the Sheraton Charlotte Airport Hotel a part of your travel plans. We appreciate your perfect rating and are glad you had a relaxing time at our beautiful pool. We are also happy you loved our delicious breakfast offerings. It was a pleasure having you, and we love knowing you will return soon. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Zhan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very clean and well-equipped.
3 nachten verbleven in mei 2024
Reactie van General Manager op 8 mei 2024
Dear Zhan, Thank you for staying with us and for your review. It is always a pleasure to know we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our well-appointed accommodations. We look forward to seeing you again soon and wish you all the best with your travels. Best Regards, Shavonda FunderburkGeneral Manager

10/10 – Uitstekend

Angel

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay.
1 nacht verbleven in mei 2024
Reactie van General Manager op 7 mei 2024
Dear Angel, Thank you for your terrific rating of the Sheraton Charlotte Airport Hotel. We are pleased your stay with us was an excellent one and look forward to welcoming you back soon. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

KATHLEEN

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room needs a small microwave
1 nacht verbleven in mei 2024
Reactie van General Manager op 6 mei 2024
Dear Kathleen, Thank you for your recent visit to the Sheraton Charlotte Airport Hotel. While we appreciate your perfect rating, we regret you were disappointed by not having a microwave in the room. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Thank you again, and we look forward to your return. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Malissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in and out was very convenient.
1 nacht verbleven in mei 2024
Reactie van General Manager op 6 mei 2024
Dear Malissa, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton Charlotte Airport Hotel. We look forward to your return and wish you all the best with your future travels. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Dianne, Supply

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We always stay here, has great shuttle service, very beautiful hotel
1 nacht verbleven in mei 2024
Reactie van General Manager op 6 mei 2024
Dear Dianne, Thank you for making the Sheraton Charlotte Airport Hotel your home away from home and for your loyalty to our property. We are glad you loved our well-kept property and that you were able to take advantage of our shuttle service. It was a pleasure welcoming you, and we look forward to having you back soon. Best Regards, Shavonda Funderburk General Manager

6/10 – Redelijk

Davor, Seatac

2 nachten verbleven in april 2024
Reactie van General Manager op 6 mei 2024
Dear Davor, Thank you for being our guest. We regret if we missed meeting some of your expectations. We apologize if we disappointed you and hope to have another opportunity to welcome you back soon. Best Regards, Shavonda Funderburk General Manager

6/10 – Redelijk

Jasmine

Positief: Netheid, staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024
Reactie van General Manager op 4 mei 2024
Dear Jasmine, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Best Regards, Shavonda FunderburkGeneral Manager

10/10 – Uitstekend

Shaquana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great experience! Hotel was quiet and clean. The pool was exactly as pictured
3 nachten verbleven in april 2024
Reactie van General Manager op 4 mei 2024
Dear Shaquana, Thank you for choosing the Sheraton Charlotte Airport Hotel for your recent travels. We are pleased you enjoyed our relaxing accommodations and refreshing pool. Thank you again for taking the time to provide your feedback, and we look forward to hosting you again soon.Best Regards, Shavonda FunderburkGeneral Manager

10/10 – Uitstekend

Shelley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome
1 nacht verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Shelley, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton Charlotte Airport Hotel. We look forward to your return and wish you all the best with your future travels. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Shelley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property
1 nacht verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Shelley, Thank you for the generous rating of Sheraton Charlotte Airport Hotel. We are delighted you enjoyed your stay and appreciate you taking the time to recommend us to fellow travelers. We look forward to serving you again on your next visit to the area. Best Regards, Shavonda Funderburk General Manager

8/10 – Goed

Victor

3 nachten verbleven in april 2024
Reactie van General Manager op 20 mei 2024
Dear Victor, Thank you for taking the time to post a nice rating of the Sheraton Charlotte Airport Hotel. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Best Regards, Shavonda FunderburkGeneral Manager

8/10 – Goed

CURTIS

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was outstanding in all areas, front desk Bar (Megan and Co-worker) and Dinning.
1 nacht verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Curtis, Thank you for posting a review of Sheraton Charlotte Airport Hotel. We are glad our associates, especially Megan, took great care of you and that you loved our delicious food offerings. We will pass along your compliments to him and our entire team. It was a pleasure hosting you, and we look forward to your next trip to the area. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Kimberly

Reisde met partner
Nice place to stay
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear Kimberly, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at the Sheraton Charlotte Airport Hotel; we look forward to seeing you again soon. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GENERAL MANAGER op 27 apr 2024
Dear Joshua, On behalf of all of us at Sheraton Charlotte Airport Hotel, thank you for the perfect rating. We are glad you enjoyed your time with us. Thank you for choosing us for your visit, and we look forward to accommodating you again soon.Best Regards, Shavonda Funderburk,General Manager

10/10 – Uitstekend

Dawn

1 nacht verbleven in april 2024
Reactie van General Manager op 16 mei 2024
Dear Dawn, We are delighted you had an outstanding stay at the Sheraton Charlotte Airport Hotel and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Lisa, Elgin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always easy to check in and close to the Park n Go lot
1 nacht verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Dear Lisa, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton Charlotte Airport Hotel. We look forward to your return and wish you all the best with your future travels. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Joy, Tulsa

1 nacht verbleven in april 2024
Reactie van General Manager op 14 mei 2024
Dear Joy, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We look forward to you making the Sheraton Charlotte Airport Hotel your home away from home whenever your travels bring you to our area. Best Regards, Shavonda Funderburk General Manager

8/10 – Goed

Kevin

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved this proerty and stay
1 nacht verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Kevin, Thank you for the perfect rating. We are glad you had a wonderful time at the Sheraton Charlotte Airport Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Francisca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me pareció genial el restaurante y la piscina increíbles
2 nachten verbleven in april 2024
Reactie van General Manager op 17 apr 2024
Dear Francisca, We are delighted to know about your experience at the Sheraton Charlotte Airport Hotel. We are glad you had a great time at our beautiful pool and on-site restaurant. Thank you for visiting us, and we look forward to your next stay. Best Regards, Shavonda Funderburk General Manager

4/10 – Matig

Todd, East Norwich

2 nachten verbleven in april 2024
Reactie van General Manager op 6 mei 2024
Dear Todd, Thank you for choosing us. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Gretchen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in, really nice looking hotel for an airport(seriously) and the restaurant/bar is awesome.
1 nacht verbleven in april 2024
Reactie van General Manager op 14 apr 2024
Dear Gretchen, It is nice to read your stay with us was enjoyable on every front. We are glad you had a smooth check-in process and that you had a great time at our on-site restaurant and bar. We are also happy you loved our beautiful property. Thank you for your feedback, and we look forward to your return visit to the Sheraton Charlotte Airport Hotel. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Dianne, Supply

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Long term parking is great
1 nacht verbleven in april 2024
Reactie van General Manager op 15 apr 2024
Dear Dianne, Thank you for the perfect rating of your time at the Sheraton Charlotte Airport Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Best Regards, Shavonda Funderburk General Manager

8/10 – Goed

Craig

5 nachten verbleven in maart 2024
Reactie van GENERAL MANAGER op 27 apr 2024
Dear Craig, Thank you for the kind rating of the Sheraton Charlotte Airport Hotel. It is always a pleasure to know that we exceeded most of our guests' expectations. We look forward to seeing you again soon and wish you all the best with your travels. Best Regards, Shavonda Funderburk,General Manager

10/10 – Uitstekend

Norma

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our unexpected stay was nice. The hotel is quiet, the room are confortable
1 nacht verbleven in april 2024
Reactie van General Manager op 6 apr 2024
Dear Norma, It was our pleasure to accommodate you at Sheraton Charlotte Airport Hotel, and we thank you for the excellent review. We are pleased that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our peaceful property and well-appointed accommodations. We hope to see you again soon and wish you all the best with your travels. Best Regards, Shavonda Funderburk,General Manager

10/10 – Uitstekend

Cathy

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Waterbugs near the poolside, climbing on furniture and my towels.
1 nacht verbleven in april 2024
Reactie van General Manager op 10 apr 2024
Dear Cathy, Thank you for staying with us and for the review. It is always a pleasure to know we exceeded our guests' expectations and that you had a nice time with us. We look forward to seeing you again soon and wish you all the best with your travels. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Walter

1 nacht verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Dear Walter, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We look forward to welcoming you back soon to the Sheraton Charlotte Airport Hotel. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

richard

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gewat hotel, amazi g pool and restaurant, bar. Staff is awesome
1 nacht verbleven in maart 2024
Reactie van General Manager op 30 mrt 2024
Dear Richard, We are delighted you enjoyed your stay at the Sheraton Charlotte Airport Hotel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations with our friendly staff, pool, and restaurants. We hope you will come back whenever your travels bring you to the city.Best Regards, Shavonda FunderburkGeneral Manager

8/10 – Goed

Chonniea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Chonniea, Thank you for the nice rating regarding your stay at the Sheraton Charlotte Airport Hotel. We look forward to you are already planning another trip our way. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Shawanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Open the book before you judge, the outside may not look appealing but the inside is immaculate and clean. The staff was very friendly. It was quite. They offered suggestions on what to do around town. There’s a bar and restaurant but I never visited it. There’s also an indoor/outdoor pool but I didn’t get in. I would visit again
2 nachten verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Shawanna, Thank you for reviewing your stay at the Sheraton Charlotte Airport Hotel. We appreciate your perfect rating and are glad our associates took excellent care of you. We will share your kind remarks with our entire team. It was a pleasure having you, and we look forward to your next visit. Best Regards, Shavonda Funderburk General Manager

4/10 – Matig

Brian

1 nacht verbleven in maart 2024
Reactie van General Manager op 15 apr 2024
Dear Brian, Thank you for choosing our hotel for your visit. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Best Regards, Shavonda Funderburk General Manager

8/10 – Goed

Adam

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property other guests were a little talkative after 9pm but overall a pleasant stay
1 nacht verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear Adam, Thank you for sharing your feedback on the Sheraton Charlotte Airport Hotel. We appreciate your nice rating and are pleased to know you enjoyed our beautiful property. We enjoyed serving you and look forward to welcoming you back soon. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

Mike

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Check in was easy, great accommodations for having a pet.
1 nacht verbleven in maart 2024
Reactie van General Manager op 25 mrt 2024
Dear Mike, Thank you for making the Sheraton Charlotte Airport Hotel a part of your travel plans. We are glad you had a smooth check-in process and that you loved our well-appointed guest rooms and pet-friendly features. Thank you once more, and we look forward to you choosing us again soon. Best Regards, Shavonda Funderburk General Manager

8/10 – Goed

John

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I liked it in general. The bartender and restaurant wait staff, however, were not well trained in customer service. The bartender was surly to some customers (such as me) and yucking it up with others. She, and the hostess/waitress seemed also to think that a the end of a main course you'd wish to immediately be presented your bill, without asking if you'd like anything else. Not a big deal, just kind of odd and off-putting.
1 nacht verbleven in maart 2024
Reactie van General Manager op 25 mrt 2024
Dear John, Thank you for sharing your comments with fellow travelers regarding your stay at the Sheraton Charlotte Airport Hotel. While we appreciate your nice rating, we are sorry for the unpleasant experience you had with some of our associates. We will address your remarks with our team to ensure that all guests receive the exceptional service they deserve. It was a pleasure serving you, and we look forward to accommodating you again soon. Best Regards, Shavonda Funderburk General Manager

8/10 – Goed

Nancy

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Like that there is a bar/restaurant on premises. Rooms are a bit dated. Bathroom wasn’t very clean - dead spider in shower and used a-tip on floor. Rest of room and bedding seemed fine.
1 nacht verbleven in maart 2024
Reactie van General Manager op 23 mrt 2024
Dear Nancy, It is wonderful to hear how much you enjoyed your stay at the Sheraton Charlotte Airport Hotel. We're particularly pleased that you enjoyed our on-site restaurant and bar. We have noted your feedback about the condition and cleanliness of our accommodations and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Best Regards, Shavonda FunderburkGeneral Manager

8/10 – Goed

Bernice

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Microwave needs to be included in the rooms. There were no access to hot water after hours, and the coffee maker in the room was not to clean to use. No running water to make tea or coffee accept from the bathroom. This is so inconvenient for someone who wants a hot cup of tea or coffee. The prices at the restaurant on the premise is very expensive
5 nachten verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Dear Bernice, Thank you for leaving feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience you encountered with the lack of hot water and running water to make tea or coffee. We will share your comments with the appropriate individuals as we always look for ways to improve. We are also sorry you were disappointed by not having a microwave in the room and for the concerns you had with the coffee maker. We will convey your remarks appropriately and are grateful for your patience. We would like to regain your trust and hope you will give us that opportunity in the future. Best Regards, Shavonda Funderburk General Manager

8/10 – Goed

Philippe

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy access to the airport Old facility but very well maintained Friendly staff at the front desk and the lobby bar Clean room
1 nacht verbleven in februari 2024
Reactie van General Manager op 2 mrt 2024
Dear Philippe, Traveling can be challenging enough, so we at Sheraton Charlotte Airport Hotel strive to make it stress-free for all our guests. We are delighted to know that we were able to provide you with a comfortable and quiet stay and that our proximity to the airport was perfect for your needs. Our primary focus is a commitment to outstanding service, and we are delighted that you had a pleasant time with us. Our associates are dedicated to providing exceptional hospitality as a direct reflection of our core values. Thank you once more for taking the time to provide your feedback, and we look forward to hosting you again soon!Best Regards, Shavonda FunderburkGeneral Manager

10/10 – Uitstekend

Teleisa

Positief: Netheid, personeel en service
14 nachten verbleven in januari 2024
Reactie van General Manager op 1 mrt 2024
Dear Teleisa, It was a pleasure welcoming you to the Sheraton Charlotte Airport Hotel. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next stay. Best Regards, Shavonda Funderburk General Manager

10/10 – Uitstekend

muzrak

Positief: Staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in februari 2024
Reactie van General Manager op 24 feb 2024
Dear Muzrak, We are happy you had a lovely stay at the Sheraton Charlotte Airport Hotel. Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience. Best Regards, Shavonda Funderburk General Manager