Kamer, 1 kingsize bed | Luxe beddengoed, een bureau, een strijkplank/strijkijzer, gratis wifi

Beoordelingen van The Champagne Lodge & Luxury Suites

3.5 out of 5
The Champagne Lodge & Luxury Suites
16 W 621 S. Frontage Rd, Willowbrook, IL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 592 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 200 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 85 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 82 van 1004 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Vinni

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Swimming pool
1 nacht verbleven in april 2024
Reactie van Ron op 1 mei 2024
Thank you so much for your review and we hope to see you again soon!

10/10 – Uitstekend

Truely

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van the cl op 25 apr 2024
Hi Truely,We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in april 2024
Reactie van The CL op 21 apr 2024
Thank you for your review and hoep to see you again!

8/10 – Goed

Angenette

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a fantastic stay. There were just a few things that were not working. There was a gorgeous shower, but the temperature control handle was missing. You could still change the temperature, you just had to keep fiddling with it to make it comfortable. Some fixtures in the bathroom needed to be tightened. Other than those small blemishes, our stay was a dream. We enjoyed relaxing in the whirlpool tub. And the decor was great! We will stay there again in a heartbeat!
2 nachten verbleven in april 2024
Reactie van The CL op 15 apr 2024
Hi Angenette,We are so glad you enjoyed your stay with us. We hope to see you again soon.

8/10 – Goed

JaeDa

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good overall.
3 nachten verbleven in april 2024
Reactie van The CL op 13 apr 2024
Thank you JaeDa for taking time to review! We appreciate your business and hope to see you again soon.

10/10 – Uitstekend

Allesaundra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van The CL op 13 apr 2024
Hi Allesaundra,Thank you for the review! We were happy to have you stay with us!Thanks,

10/10 – Uitstekend

Clintece

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the jacuzzi tubs
1 nacht verbleven in maart 2024
Reactie van The CL op 9 apr 2024
Thank you so much for your review and hope to see you once again!

4/10 – Matig

Tom

1 nacht verbleven in april 2024
Reactie van Ron op 1 mei 2024
Are you serious?You received a 75 free upgrade to an oversize jacuzzi and you are complaining? Really???Just say thank you but I guess that is too much to ask!

4/10 – Matig

Amanda

2 nachten verbleven in april 2024
Reactie van Ron op 1 mei 2024
We did not expect a nice review from you after your rude behavior at check-in, throughout your stay, and your annoying phone calls about your incidentals.Please do not stay with us again, because we really will not have that much patience with you next time!

4/10 – Matig

adam

Reisde met partner
Positief: Personeel en service
Wasn’t what they said it was. Shower didn’t have a cold setting. Jets I’m the tub we’re too soft,
1 nacht verbleven in april 2024
Reactie van Ron op 7 apr 2024
Adam,First, you did not call the front desk throughout your stay in regard to any issues you may have had.Second, you did not follow the instructions you were given at check-in. The hot and cold water operate via the shower handle - left and right. Same as far as the jets - you did not swivel the jets' dial for stronger water flow.Fourth, it seems like that in life it always easier to complain than to take personal responsibility.Take care!

10/10 – Uitstekend

sheila

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The check in safe was so nice and informative although I was late checking in. My room was clean no smells. But the jetted tub was the best feature.
Reactie van The CL op 5 apr 2024
Good morning Sheila,We are thrilled you enjoyed your stay with us! We will let the front desk staff and housekeeping know. We hope to see you again soon!

10/10 – Uitstekend

Donald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van The CL op 5 apr 2024
Hi Donald,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 – Uitstekend

arina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The CL op 5 apr 2024
Thank you so much for the positive review Arina! Hope to see you again soon.

10/10 – Uitstekend

chide

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was tight
3 nachten verbleven in januari 2024
Reactie van The CL op 4 apr 2024
Thank you!!

10/10 – Uitstekend

Ryan

1 nacht verbleven in maart 2024
Reactie van Ron op 23 apr 2024
Thank you so much for your review and we hope to see you again!

4/10 – Matig

Christa

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I contacted the Lodge due to them not refunding the whole amount after my stay, they stated I checked out late which I brought keys to the front a fees mins after the time but the whole time when I was in the room I had the door wide open cause I left something and was looking, wasn’t stopping anyone from cleaning it wasn’t anyone near or anything. They was rude& inappropriate as a business because I stated my concerns. How I wasn’t satisfied with my stay due to the fact a plunger was asked for the day of check in when I just got in room. We went to get a plunger from front after noticing water on the floor, I overlooked that part but when trying to flush toilet that’s when it overflows.
3 nachten verbleven in maart 2024
Reactie van Ron op 21 apr 2024
Christa, please - You checked out late and you knew there is a 15 per hour fee for late checkout.You are a rude guest and therefore you are not allowed to stay with us again!We did not charge you for the mess you made in the bathroom - so - no thank you and take care!

2/10 – Ontzettend slecht

Jaquet

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I experience terrible customer service and scammed for my money.. The customer representative had blamed Expedia for not giving back my full deposit of the hotel reservation.. After i purchased the full amount on the expedia app.. She intentionally said Expedia takes $25 dollars from the room deposit on the room.. After she’s opens our door for checkout being late.. Runs through our door waking us up to kick us out super unprofessional.. She charged me 40 dollars for a 10 min late check out time.. As well ass Lie about expedia taking $25 dollars and the complete taking $15 dollars or a 10 min late fee.. I feel like I have been taken advantage of from this place and will never stay here again !
2 nachten verbleven in maart 2024
Reactie van The CL op 2 apr 2024
Hi Jaquet,Nothing about your statement is accurate. You were only charged 15 for your late check out, which is half of what we normally charge for the 2 hour late check out that you had. No additional charges were made or withheld.Additionally, you were very rude to our front desk staff, despite them giving you a discounted late checkout. Please refrain from booking with us in the future, this review has shown a low quality of character that we do not want at our establishment, you are no longer welcome.Thanks,

10/10 – Uitstekend

Jacquelyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in maart 2024
Reactie van The CL op 2 apr 2024
Thank you so much for your review and we hope to see you again soon! Have a great day

10/10 – Uitstekend

Dameon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the staff, very helpful.
1 nacht verbleven in maart 2024
Reactie van The CL op 31 mrt 2024
Thank you so much !!!

8/10 – Goed

Kyle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms are pretty loud listening to water and showers running in the room next to you overall good stay
2 nachten verbleven in maart 2024
Reactie van The CL op 1 apr 2024
Hi Kyle,Thank you for your review. We hope to see you again soon.

10/10 – Uitstekend

Kristy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van The CL op 31 mrt 2024
Thank you Kristy for the review!

10/10 – Uitstekend

Eugene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The CL op 30 mrt 2024
Hi Eugene,We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was clean and the staff were friendly
1 nacht verbleven in maart 2024
Reactie van The CL op 29 mrt 2024
Hi Jessica, We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 – Uitstekend

nichelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great relaxing place
1 nacht verbleven in maart 2024
Reactie van The CL op 28 mrt 2024
Thank you !!

6/10 – Redelijk

Michelle

Reisde met partner
Positief: Netheid, personeel en service
I love this hotel but they need white towels and to make sure all lights are working properly also the bidet never has hot water
1 nacht verbleven in maart 2024
Reactie van Ron op 27 mrt 2024
Thank you for your review!1. We have brown towles as they are they hotel color.2. All the lights worked in your suites.3. All our bidets were disabled over 7 years ago and are not advertised.

8/10 – Goed

Paul

1 nacht verbleven in maart 2024
Reactie van The CL op 21 apr 2024
Thank you!

10/10 – Uitstekend

David

1 nacht verbleven in februari 2024
Reactie van The Champagne Lodge op 22 mrt 2024
Thank you!!

4/10 – Matig

Timnesha

1 nacht verbleven in maart 2024
Reactie van Ron op 21 mrt 2024
That bad? Really??? Your suite was spotless, clean and EXACTLY the way we advertize it.

10/10 – Uitstekend

Noelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was nice
2 nachten verbleven in maart 2024
Reactie van The CL op 18 mrt 2024
Hi Noelle,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 – Uitstekend

Maurice

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s very nice and clean
1 nacht verbleven in maart 2024
Reactie van The CL op 18 mrt 2024
Hi Maurice,Thank you for your review. We are so glad you enjoyed your stay with us. Hope to see you again soon!

10/10 – Uitstekend

Genetta

Positief: Voorzieningen
Great 👍
2 nachten verbleven in maart 2024
Reactie van The CL op 16 mrt 2024
Thank you Genetta for taking the time to review! We are glad you enjoyed your stay with us. Hope to see you again soon.

2/10 – Ontzettend slecht

Katrina

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I didn’t stay here because there were too many reviews and pictures of them having bed bugs and roaches and they ate some rude people told me to contact Expedia for my refund and now they keep hanging up and being rude to Expedia I would never stay here even if it was for free
1 nacht verbleven in maart 2024
Reactie van The CL op 16 mrt 2024
Dear Katrina,We are deeply sorry that our resolution to your issue did not meet your expectation.As much as we hate to see you go, we understand that our cancellation policy must’ve caused a lot of inconvenience on your end.We apologize again for all the trouble caused and wish you all the best.

10/10 – Uitstekend

CHRISTEN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The CL op 15 mrt 2024
Thank you !!

10/10 – Uitstekend

Tashauna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All my light switches didn’t work but that was minor too me the room was beautiful and staff was great. 😊
1 nacht verbleven in maart 2024
Reactie van The CL op 13 mrt 2024
Thank you so much for your review!

10/10 – Uitstekend

Calvin

1 nacht verbleven in maart 2024
Reactie van The CL op 30 mrt 2024
Thank you !!!

10/10 – Uitstekend

Crystal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely
1 nacht verbleven in januari 2024
Reactie van The CL op 8 mrt 2024
Thank you!!!

10/10 – Uitstekend

Keeona

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
loved making memories there
2 nachten verbleven in december 2023
Reactie van Ron op 8 mrt 2024
Thank you so much for your review!!!

10/10 – Uitstekend

Emmanuel

2 nachten verbleven in maart 2024
Reactie van The CL op 28 mrt 2024
Thank you !!

8/10 – Goed

Kashianna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it. Would do it again
1 nacht verbleven in februari 2024
Reactie van Ron op 5 mrt 2024
Thank you so much for your review!

10/10 – Uitstekend

Cortney

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great, thank you
2 nachten verbleven in maart 2024
Reactie van The CL op 4 mrt 2024
Thank you so much for the review! We hope to see you again soon!

10/10 – Uitstekend

Jaime

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice quiet arra
1 nacht verbleven in maart 2024
Reactie van The Champagne Lodge op 4 mrt 2024
Thank you!!!

10/10 – Uitstekend

Alexandra

1 nacht verbleven in februari 2024
Reactie van The CL op 24 mrt 2024
Thank you!!

10/10 – Uitstekend

Rian

1 nacht verbleven in januari 2024
Reactie van Ron op 4 mrt 2024
Thank you so much for your review!

6/10 – Redelijk

Briana

1 nacht verbleven in februari 2024
Reactie van Ron op 21 mrt 2024
Thank you for your review, but we expected to receive a higher review since you received - for FREE - a larger Jacuzzi than you actually booked.

10/10 – Uitstekend

Kenya

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just all around nice place & really look like the pictures
2 nachten verbleven in februari 2024
Reactie van Ron op 28 feb 2024
Thank you so much for your review!

6/10 – Redelijk

Christina

Reisde met partner
Positief: Personeel en service
It was a nice experience but the room wasn’t ready by the time we got there. Check in was at 5 but we got there around 6:30-7 and it was still being cleaned…for the room it was overpriced and didn’t get my full deposit back. The people were nice tho.
1 nacht verbleven in februari 2024
Reactie van The CL op 29 feb 2024
Hi Christina,We always apprciate the feedback, and are glad that your found our staff to be kind. I did also want to make sure that you know the reason that for the portion of your security deposit being retained, incase you were not informed, was due to two of the pillow cases being damaged when you checked out.Hopefully the next time you stay with us we can give you a 5 star experience.

10/10 – Uitstekend

Shontay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the fact that my room was upgrades and it was a beautiful suite.
1 nacht verbleven in februari 2024
Reactie van The CL op 27 feb 2024
Happy to hear that you enjoyed your stay! We hope to have you back soon.

2/10 – Ontzettend slecht

David

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Do not stay here. Summary below. If I could add the pics and videos I would. We checked in and quickly got ready to go out for dinner and weren’t in the room more than 15-20min. Got back from dinner and found everything in the below list. When I went into the main office and explained what happened the manager didn’t want to hear it and said I would have to wait until management looks at the room the next day. We left to go home and the next day I called management and it was the same person that I complained to the night before. She again never apologized and hung up on me when I asked if she’s really going to make me get a lawyer involved. - Found him on the wall right next to the bed in plain sight - Found used plastic knife stuck on the bench - Drywall ceiling had old brown spots all over - Found pubic hair in the jacuzzi tub - Tub barely was able to drain (obviously hair and semen clogging it) - Have video of what was certainly semen working it’s way into the drain
1 nacht verbleven in februari 2024
Reactie van Ron op 27 feb 2024
Mr. David Haag, you are such a lier!!!You checked into your suite on February 24, 2024 at 16:41pm and checked at 8:12pm and during your 3 and a half hour stay you used every single amenity available including an oversized jacuzzi, walk-in steam shower, bathroom and bed. Our surveillance camera system confirmed the above check-in and check-out times. Prior to Mr. Haag's check-in, our maintenance staff checked and verified that Mr. Haag's suite was clean, presentable, and every single amenity and appliance worked properly. Throughout your 3 and a half hours stay, you did not contact the front desk in regards to any issue with your suite. Following your departure from the hotel, our front desk agent inspected your suite and DID NOT find any of the issues mentioned above. We simply do not offer free stays here and do not tolerate liers, sorry!

10/10 – Uitstekend

Bobby

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van The CL op 27 feb 2024
Thank you for your review!

8/10 – Goed

Leander

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It was quiet
1 nacht verbleven in februari 2024
Reactie van The CL op 23 feb 2024
Thank you !!