Exterieur

Beoordelingen van Sheraton Grand Hangzhou Binjiang Hotel

5 out of 5
Sheraton Grand Hangzhou Binjiang Hotel
1769 Jiang Hong Road, Binjiang District, Hangzhou, Zhejiang

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 24 van 43 beoordelingen" "
Gastenscore: 8 - Goed. 14 van 43 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 43 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 43 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 43 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable
Comfortable and large room. But take note there is a charge for use of disposable amenities like toothbrush and even hand soap (apparently a city council initiative). Nice view and location.
1 nacht verbleven in januari 2024
Reactie van Sheraton Grand Hangzhou Binjiang Hotel op 10 jan 2024
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.

8/10 – Goed

Yachin

1 nacht verbleven in oktober 2023
Reactie van Sheraton Grand Hangzhou Binjiang Hotel op 3 nov 2023
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.

10/10 – Uitstekend

Jiayu

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Sheraton Grand Hangzhou Binjiang op 5 okt 2023
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.

10/10 – Uitstekend

KOSHU

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Good view
2 nachten verbleven in augustus 2023
Reactie van Sheraton Grand Hangzhou Binjiang op 30 aug 2023
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.

8/10 – Goed

Jacob

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
river walk is exceptional
fantastic hotel. great location. my only complaint is they must have some mattress protector on the beds, they don't breathe well so i'm sweating at night. walking distance to the mall is also great. and you get get a several mile walk in next to the river. very scenic and the boardwalk is right across from the hotel. highly recommended to take a walk at night.
2 nachten verbleven in augustus 2023
Reactie van Sheraton Grand Hangzhou Binjiang op 28 aug 2023
Dear valued guest,Thank you for choosing to stay at our Hotel and sharing your experience with us. We sincerely apologize for not meeting your expectations during your stay. We highly value the feedback you provided in your review, and we have shared your comment with relevant departments for further investigation. We genuinely hope to have the opportunity to welcome you back and make up for any disappointment you may have experienced. We look forward to your next visit!

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid
Hotel is definitely NOT as clean as a typical 5 star hotel… Location is excellent to have a walk along Qiantang river.
2 nachten verbleven in juni 2023
Reactie van Yuki op 7 jul 2023
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.

8/10 – Goed

HYEON GOO

1 nacht verbleven in juni 2023
Reactie van Yuki op 25 jun 2023
尊敬的宾客,感谢您下榻杭州滨江银泰喜来登大酒店并与我们分享您的入住体验。酒店伫立于钱塘江畔,坐拥壮丽的河流景观、花园美景和城市天际线风光。同时酒店毗邻中心商业区及著名旅游景点,满足您的购物及游玩需求。诚挚期待您的再次光临!

10/10 – Uitstekend

CnS

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Yuki op 29 mei 2023
尊敬的宾客,感谢您下榻杭州滨江银泰喜来登大酒店并与我们分享您的入住体验。酒店每间客房都宽敞舒适,别具一格。房间内配备高速无线网络和纯平电视,可使您随时与外界保持联系;喜来登特色睡眠体验和独立的热带雨林淋浴间则能让您轻松缓解旅途的疲惫,焕发身心活力。酒店直面壮阔的钱塘江,步行可达钱塘江边,距离杭州火车站车程30分钟,距离萧山国际机场车程30分钟。诚挚期待您的再次光临!

10/10 – Uitstekend

T, 上海

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
清潔感があり非常に良かった
1 nacht verbleven in september 2020
Reactie van 杭州滨江银泰喜来登大酒店 op 12 okt 2020
お客様へ 平素より杭州滨江银泰喜来登大酒店をご利用頂きありがとうございます。当店では、お客様の安心と快適な体験を注目しており、今度ご好評誠にありがとうございます。またのご来店をお待ちしております。

10/10 – Uitstekend

CHINLING

1 nacht verbleven in oktober 2019
Reactie van 杭州滨江银泰喜来登大酒店 op 12 okt 2020
尊敬的宾客, 十分感谢您选择下榻杭州滨江银泰喜来登大酒店,并收获您的五星好评。真诚期待您的再次光临!

10/10 – Uitstekend

Richard

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2019
Reactie van 杭州滨江银泰喜来登大酒店 op 22 okt 2020
尊敬的宾客, 十分感谢您选择下榻杭州滨江银泰喜来登大酒店,并收获您的五星好评。真诚期待您的再次光临!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in augustus 2019
Reactie van Manager of Creative and Digital Marketing op 27 aug 2019
Dear Guest, thank you for choosing Sheraton Grand Hangzhou Binjiang Hotel on your recent stay and taking the time to share your feedback with us here. We are disappointed to learn that we failed to meet your expectations. We truly value your feedback as we are able to identify areas where we can improve and get better. We look forward to welcoming you back in the future.

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2019
Reactie van Manager of Creative and Digital Marketing op 12 aug 2019
Thank you for your staying at Sheraton Grand Hangzhou Binjiang Hotel. We are delighted to hear that you have enjoyed your experience at our hotel. We look forward to welcoming you back to the hotel in the near future

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2019
Reactie van Creative and online marketing Manager-Lily Zhuang op 21 mei 2019
Dear Guest, thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Sheraton Grand Hangzhou Binjiang Hotel in the near future.

8/10 – Goed

Clark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
还可以,入门级别的五星,整体条件都不错。只是给的景观大床房房间不规则,睡着不舒服。
1 nacht verbleven in februari 2019
Reactie van Digital Marketing Supervisor op 25 feb 2019
尊敬的宾客,感谢您下榻杭州滨江银泰喜来登大酒店并与我们分享您的入住体验。很高兴您对酒店的服务和设施感到满意,我们也会再接再厉,不断提升和更新我们的服务品质。也期待您的下次光临。

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2019
Reactie van Creative and online marketing manager Lily Zhuang op 21 mei 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 – Uitstekend

Cheuk Hong

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
nice hotel, but no shops around at night.
1 nacht verbleven in december 2018
Reactie van Digital Marketing Supervisor op 11 jan 2019
Thank you for your staying at Sheraton Grand Hangzhou Binjiang Hotel. We are delighted to hear that you have enjoyed your experience at our hotel.

8/10 – Goed

Fredrik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A well located hotel not too far from the Airport, train station and the business districts of Hangzhou. Comfortable and good service as you would expect from a Sheraton hotel. The gym would benefit from more gear, but you could still enjoy a reasonable workout. Breakfast was fresh.
1 nacht verbleven in november 2018
Reactie van Digital Marketing Supervisor op 11 jan 2019
Thank you for your staying at Sheraton Grand Hangzhou Binjiang Hotel. We are delighted to hear that you have enjoyed your experience at our hotel.We look forward to welcoming you back to the hotel in the near future

8/10 – Goed

Fredrik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bra hotell för affärsresa
Klassiskt Sheraton hotell med det man behöver på resan. Gym kunde gärna vara lite mer utrustat, men ok.
1 nacht verbleven in november 2018
Reactie van Digital Marketing Supervisor op 11 jan 2019
Thank you for your staying at Sheraton Grand Hangzhou Binjiang Hotel. We are delighted to hear that you have enjoyed your experience at our hotel.We look forward to welcoming you back to the hotel in the near future

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2018
Reactie van Digital Marketing Supervisor Joyce op 26 okt 2018
Dear Guest, Thank you so much for your review of our hotel. We do hope to have you back with us again when you next travel to Hangzhou. We look forward to welcoming you back in the near future.

4/10 – Matig

Edward

Negatief: Personeel en service
Avoid check in/out
Check in and check our was awful .. check out 7am no one on check out desk had to go find someone
1 nacht verbleven in juni 2018
Reactie van Digital Marketing Supervisor Joyce op 28 aug 2018
Dear Edward, thank you for taking the time for your review and feedback.We are very sorry you experienced an imperfect stay and level of customer service with our front desk staff and take more focus on customer service sense.We hope to see you again and give you an excellent stay.

8/10 – Goed

alon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Sheraton Grand Hangzhou Binjiang Hotel op 18 apr 2018
Dear Guest, Thank you very much for sharing your experiences with us, and we look forward to welcoming you back in the near future.

10/10 – Uitstekend

xinzheng

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
酒店位置很好,毗邻钱塘江,酒店设施较新,服务人员热情周到。
2 nachten verbleven in februari 2018
Reactie van Sheraton Grand Hangzhou Binjiang Hotel op 8 feb 2018
尊敬的客人,您好!很高兴看到您选择杭州滨江银泰喜来登大酒店并对酒店做出积极的肯定。杭州滨江银泰喜来登大酒店位于杭州新兴中央商务区-滨江区, 紧邻钱塘江,可俯瞰令人叹为观止的江景和城市花园,是宾客商务旅行和探索杭州当地风情的理想下榻之所。期待您下次继续选择杭州滨江银泰喜来登大酒店!

10/10 – Uitstekend

Jiaming

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2017
Dear Guest, Thank you for your positve reviews and we are looking forward to your next visit.

10/10 – Uitstekend

LUCKY STAR, NEW YORK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The excellent business hotel in Hangzhou.
The Staff is very kind and good English speaking. The room is cozy and clean. The breakfast restaurant's food are good enough for the foreigners and staffs is very nice and friendly. I appreciate this restaurant staff's service.
3 nachten verbleven in november 2017
Reactie van Sheraton Grand Hangzhou Binjiang Hotel op 28 nov 2017
Dear Guest, Thank you for taking time to share your stay experience with us . We are glad to know that you had a great time with us. It's very encouraging and I will share your compliments with our colleague. We are honored to provide the best service to every guest to make their journey in Hangzhou extraordinary. Thanks again! Look forward to seeing you soon! Yours Sincerely

4/10 – Matig

CAROLINA

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Always stay in this hotel but this time they changed the service and conditions, first they wanted to changed to twin bed and they were so impolite
1 nacht verbleven in september 2017

10/10 – Uitstekend

gerald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Newer Hotel.
Very new hotel. If you "have" to be in Hangzhou China, I recommend this hotel.
2 nachten verbleven in augustus 2017

8/10 – Goed

tu

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Internet is slow
2 nachten verbleven in juni 2017
Dear Guest,thank you for staying with us at Sheraton Grand Hangzhou Binjiang Hotel. per your comments, our IT department will check internet speed right away .thank you for your comment so as we have another chance to improve guest's experience. thank you again and looking forward to your next visit in the future. best regards

10/10 – Uitstekend

steve

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dear Guest, Thank you for taking the time to comment on your recent stay at Sheraton Grand Hangzhou Binjiang Hotel .Your review is really encouraging us to keep delivering a genuine hospitality experience to our guests. Thank you again for choosing us. Till we meet again in the near future.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dear Guest, Thank you for choosing stay at Sheraton Grand Hangzhou Binjiang Hotel. Your review is encouraging us to keep delivering a genuine hospitality experience to our guests. Thank you again for taking the time to share your comments and we look forward to welcoming you back to our hotel in the near future.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dear Guest, Thank you so much for your review of our hotel. We do hope to have you back with us again when you next travel to Hangzhou. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
nice and clean hotel
nice and very clean room. front desk spoke English
Dear Guest , Thanks so much for choosing to stay with us and for writing a wonderful review. We are pleased to also hear that you found your room to be comfortable and our staff to be professional. We wish to welcome you again in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dear Guest, Thank you for staying with us .Thank you for your review, and we look forward to welcoming you back in the future!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thank you for choosing Sheraton Grand Hangzhou Binjiang Hotel.Hope you have the opportunity to visit us again in the near future.

8/10 – Goed

dai, tokyo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
広くて清潔感あり
とても快適に過ごせました スタッフは若い子が多かったですが、頑張りが感じられました 一つ問題は駅から遠すぎる気がします タクシー使うのがいいのでしょうが、杭州駅のある方から、 川渡るのにすごく大回りする感じなので、目的に応じては、使いやすかったりそうでなかったりするのかと思います ホテル自体は、安くてすごくよかったです

10/10 – Uitstekend

cash, y

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
New and comfortable
Service is also awesome, room is very clean, they also provide smoking room. Very convenient.
Reactie van Sheraton Grand Hangzhou Binjiang Hotel op 23 mrt 2017
Dear Guest, Thank you for sharing your experience with us and we pleased to hear you enjoyed your stay. It was a delight to have you stay with us and we hope you will come and stay with us again in the near future.

6/10 – Redelijk

Fenny

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
靠錢塘江邊,與當地生活無違合感
整體環境服務佳,但唯一美中不足,是空調有裝簧氣味及離市區較遠. 較棒的是位錢塘江旁,早上早起慢跑,傍晚可看夕陽,晚上可欣賞夜景。
Reactie van 杭州滨江银泰喜来登大酒店 op 23 mrt 2017
尊敬的客人,您好,感谢您选择入住杭州滨江银泰喜来登大酒店并留下您的反馈。酒店位于钱塘江岸边,交通非常便捷。无论您去哪里,无论您做什么,喜来登都能如您所愿。感谢您和我们分享您的住宿体验并祝一切顺利!

10/10 – Uitstekend

Soo, Seoul

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful Hotel in the heart of Alibaba
This hotel looked very new. We stayed one night in a superior room. The room was very modern and had an excellent condition. We enjoyed staying there. The only problem was that the hotel staff were not specialized. They may need more experience.
Dear Guest, thank you for choosing Sheraton Grand Hangzhou Binjiang Hotel. Very appreciate for your kindly support and we have passed your comments to the related department and hotel management team. We will wholeheartedly at your service and looking forward to your next stay with us.