1769 Jiang Hong Road, Binjiang District, Hangzhou, Zhejiang
Beoordelingen
8,8
Uitstekend
Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 24 van 43 beoordelingen" "
10 - Uitstekend
24
Gastenscore: 8 - Goed. 14 van 43 beoordelingen" "
8 - Goed
14
Gastenscore: 6 - Redelijk. 2 van 43 beoordelingen" "
6 - Redelijk
2
Gastenscore: 4 - Matig. 2 van 43 beoordelingen" "
4 - Matig
2
Gastenscore: 2 - Ontzettend slecht. 1 van 43 beoordelingen" "
2 - Ontzettend slecht
1
9,0/10
Netheid
8,6/10
Personeel en service
8,8/10
Voorzieningen
9,0/10
Staat van de accommodatie en faciliteiten
9,0/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Geverifieerde reiziger
Zakenreiziger
9 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable
Comfortable and large room. But take note there is a charge for use of disposable amenities like toothbrush and even hand soap (apparently a city council initiative). Nice view and location.
Geverifieerde reiziger
1 nacht verbleven in januari 2024
Reactie van Sheraton Grand Hangzhou Binjiang Hotel op 10 jan 2024
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
8/10 – Goed
Yachin
1 nov 2023
Yachin
1 nacht verbleven in oktober 2023
Reactie van Sheraton Grand Hangzhou Binjiang Hotel op 3 nov 2023
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
10/10 – Uitstekend
Jiayu
Reisde met familie
4 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Jiayu
1 nacht verbleven in oktober 2023
Reactie van Sheraton Grand Hangzhou Binjiang op 5 okt 2023
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
10/10 – Uitstekend
KOSHU
Zakenreiziger, Reisde met familie
30 aug 2023
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Good view
KOSHU
2 nachten verbleven in augustus 2023
Reactie van Sheraton Grand Hangzhou Binjiang op 30 aug 2023
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
8/10 – Goed
Jacob
Zakenreiziger
26 aug 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
river walk is exceptional
fantastic hotel. great location. my only complaint is they must have some mattress protector on the beds, they don't breathe well so i'm sweating at night. walking distance to the mall is also great.
and you get get a several mile walk in next to the river. very scenic and the boardwalk is right across from the hotel. highly recommended to take a walk at night.
Jacob
2 nachten verbleven in augustus 2023
Reactie van Sheraton Grand Hangzhou Binjiang op 28 aug 2023
Dear valued guest,Thank you for choosing to stay at our Hotel and sharing your experience with us. We sincerely apologize for not meeting your expectations during your stay. We highly value the feedback you provided in your review, and we have shared your comment with relevant departments for further investigation. We genuinely hope to have the opportunity to welcome you back and make up for any disappointment you may have experienced. We look forward to your next visit!
6/10 – Redelijk
Geverifieerde reiziger
Zakenreiziger
27 jun 2023
Negatief: Netheid
Hotel is definitely NOT as clean as a typical 5 star hotel…
Location is excellent to have a walk along Qiantang river.
Geverifieerde reiziger
2 nachten verbleven in juni 2023
Reactie van Yuki op 7 jul 2023
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
Negatief: Netheid, personeel en service en comfort kamer
Geverifieerde reiziger
1 nacht verbleven in augustus 2019
Reactie van Manager of Creative and Digital Marketing op 27 aug 2019
Dear Guest, thank you for choosing Sheraton Grand Hangzhou Binjiang Hotel on your recent stay and taking the time to share your feedback with us here. We are disappointed to learn that we failed to meet your expectations. We truly value your feedback as we are able to identify areas where we can improve and get better. We look forward to welcoming you back in the future.
10/10 – Uitstekend
David
Zakenreiziger
9 aug 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
David
2 nachten verbleven in augustus 2019
Reactie van Manager of Creative and Digital Marketing op 12 aug 2019
Thank you for your staying at Sheraton Grand Hangzhou Binjiang Hotel. We are delighted to hear that you have enjoyed your experience at our hotel. We look forward to welcoming you back to the hotel in the near future
10/10 – Uitstekend
Geverifieerde reiziger
9 apr 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
1 nacht verbleven in april 2019
Reactie van Creative and online marketing Manager-Lily Zhuang op 21 mei 2019
Dear Guest, thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Sheraton Grand Hangzhou Binjiang Hotel in the near future.
8/10 – Goed
Clark
20 feb 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
还可以,入门级别的五星,整体条件都不错。只是给的景观大床房房间不规则,睡着不舒服。
Clark
1 nacht verbleven in februari 2019
Reactie van Digital Marketing Supervisor op 25 feb 2019
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
1 nacht verbleven in februari 2019
Reactie van Creative and online marketing manager Lily Zhuang op 21 mei 2019
Dear Guest,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
10/10 – Uitstekend
Cheuk Hong
2 jan 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
nice hotel, but no shops around at night.
Cheuk Hong
1 nacht verbleven in december 2018
Reactie van Digital Marketing Supervisor op 11 jan 2019
Thank you for your staying at Sheraton Grand Hangzhou Binjiang Hotel. We are delighted to hear that you have enjoyed your experience at our hotel.
8/10 – Goed
Fredrik
1 dec 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A well located hotel not too far from the Airport, train station and the business districts of Hangzhou. Comfortable and good service as you would expect from a Sheraton hotel. The gym would benefit from more gear, but you could still enjoy a reasonable workout. Breakfast was fresh.
Fredrik
1 nacht verbleven in november 2018
Reactie van Digital Marketing Supervisor op 11 jan 2019
Thank you for your staying at Sheraton Grand Hangzhou Binjiang Hotel. We are delighted to hear that you have enjoyed your experience at our hotel.We look forward to welcoming you back to the hotel in the near future
8/10 – Goed
Fredrik
28 nov 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bra hotell för affärsresa
Klassiskt Sheraton hotell med det man behöver på resan. Gym kunde gärna vara lite mer utrustat, men ok.
Fredrik
1 nacht verbleven in november 2018
Reactie van Digital Marketing Supervisor op 11 jan 2019
Thank you for your staying at Sheraton Grand Hangzhou Binjiang Hotel. We are delighted to hear that you have enjoyed your experience at our hotel.We look forward to welcoming you back to the hotel in the near future
8/10 – Goed
Geverifieerde reiziger
20 okt 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
1 nacht verbleven in oktober 2018
10/10 – Uitstekend
Geverifieerde reiziger
5 okt 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
2 nachten verbleven in september 2018
Reactie van Digital Marketing Supervisor Joyce op 26 okt 2018
Dear Guest, Thank you so much for your review of our hotel. We do hope to have you back with us again when you next travel to Hangzhou. We look forward to welcoming you back in the near future.
4/10 – Matig
Edward
2 jul 2018
Negatief: Personeel en service
Avoid check in/out
Check in and check our was awful .. check out 7am no one on check out desk had to go find someone
Edward
1 nacht verbleven in juni 2018
Reactie van Digital Marketing Supervisor Joyce op 28 aug 2018
Dear Edward, thank you for taking the time for your review and feedback.We are very sorry you experienced an imperfect stay and level of customer service with our front desk staff and take more focus on customer service sense.We hope to see you again and give you an excellent stay.
8/10 – Goed
alon
16 jun 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
alon
1 nacht verbleven in juni 2018
8/10 – Goed
Geverifieerde reiziger
11 apr 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
Reactie van Sheraton Grand Hangzhou Binjiang Hotel op 18 apr 2018
Dear Guest, Thank you very much for sharing your experiences with us, and we look forward to welcoming you back in the near future.
10/10 – Uitstekend
xinzheng
5 feb 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
酒店位置很好,毗邻钱塘江,酒店设施较新,服务人员热情周到。
xinzheng
2 nachten verbleven in februari 2018
Reactie van Sheraton Grand Hangzhou Binjiang Hotel op 8 feb 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Jiaming
2 nachten verbleven in december 2017
Dear Guest, Thank you for your positve reviews and we are looking forward to your next visit.
10/10 – Uitstekend
LUCKY STAR, NEW YORK
27 nov 2017
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The excellent business hotel in Hangzhou.
The Staff is very kind and good English speaking.
The room is cozy and clean.
The breakfast restaurant's food are good enough for the foreigners and staffs is very nice and friendly.
I appreciate this restaurant staff's service.
LUCKY STAR
3 nachten verbleven in november 2017
Reactie van Sheraton Grand Hangzhou Binjiang Hotel op 28 nov 2017
Dear Guest,
Thank you for taking time to share your stay experience with us . We are glad to know that you had a great time with us.
It's very encouraging and I will share your compliments with our colleague. We are honored to provide the best service to every guest to make their journey in Hangzhou extraordinary.
Thanks again! Look forward to seeing you soon!
Yours Sincerely
4/10 – Matig
CAROLINA
24 sep 2017
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Always stay in this hotel but this time they changed the service and conditions, first they wanted to changed to twin bed and they were so impolite
CAROLINA
1 nacht verbleven in september 2017
10/10 – Uitstekend
gerald
29 aug 2017
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Newer Hotel.
Very new hotel.
If you "have" to be in Hangzhou China, I recommend this hotel.
gerald
2 nachten verbleven in augustus 2017
8/10 – Goed
tu
20 jun 2017
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Internet is slow
tu
2 nachten verbleven in juni 2017
Dear Guest,thank you for staying with us at Sheraton Grand Hangzhou Binjiang Hotel. per your comments, our IT department will check internet speed right away .thank you for your comment so as we have another chance to improve guest's experience. thank you again and looking forward to your next visit in the future. best regards
10/10 – Uitstekend
steve
14 mei 2017
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
steve
Dear Guest,
Thank you for taking the time to comment on your recent stay at Sheraton Grand Hangzhou Binjiang Hotel .Your review is really encouraging us to keep delivering a genuine hospitality experience to our guests.
Thank you again for choosing us. Till we meet again in the near future.
8/10 – Goed
Geverifieerde reiziger
14 mei 2017
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
Dear Guest,
Thank you for choosing stay at Sheraton Grand Hangzhou Binjiang Hotel.
Your review is encouraging us to keep delivering a genuine hospitality experience to our guests.
Thank you again for taking the time to share your comments and we look forward to welcoming you back to our hotel in the near future.
8/10 – Goed
Geverifieerde reiziger
14 mei 2017
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
Dear Guest,
Thank you so much for your review of our hotel.
We do hope to have you back with us again when you next travel to Hangzhou.
We look forward to welcoming you back in the near future.
10/10 – Uitstekend
Geverifieerde reiziger
7 mrt 2017
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
nice and clean hotel
nice and very clean room. front desk spoke English
Geverifieerde reiziger
Dear Guest , Thanks so much for choosing to stay with us and for writing a wonderful review. We are pleased to also hear that you found your room to be comfortable and our staff to be professional. We wish to welcome you again in the future.
8/10 – Goed
Geverifieerde reiziger
29 dec 2016
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
Dear Guest, Thank you for staying with us .Thank you for your review, and we look forward to welcoming you back in the future!
10/10 – Uitstekend
Geverifieerde reiziger
19 dec 2016
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
Thank you for choosing Sheraton Grand Hangzhou Binjiang Hotel.Hope you have the opportunity to visit us again in the near future.
8/10 – Goed
dai, tokyo
18 dec 2016
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
New and comfortable
Service is also awesome, room is very clean, they also provide smoking room. Very convenient.
cash
Reactie van Sheraton Grand Hangzhou Binjiang Hotel op 23 mrt 2017
Dear Guest, Thank you for sharing your experience with us and we pleased to hear you enjoyed your stay. It was a delight to have you stay with us and we hope you will come and stay with us again in the near future.
6/10 – Redelijk
Fenny
31 aug 2016
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful Hotel in the heart of Alibaba
This hotel looked very new. We stayed one night in a superior room. The room was very modern and had an excellent condition. We enjoyed staying there.
The only problem was that the hotel staff were not specialized. They may need more experience.
Soo
Dear Guest, thank you for choosing Sheraton Grand Hangzhou Binjiang Hotel. Very appreciate for your kindly support and we have passed your comments to the related department and hotel management team. We will wholeheartedly at your service and looking forward to your next stay with us.