Thank you for your positive rating of our hotel. We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience! Best regards, Wayne Woods - General Manager

Dear Valued Guest, Thank you for choosing to stay with the Eastin Grand Saigon and appreciate you taking the time to provide us with your valuable feedback. We are glad to read that you enjoyed the services and this really emphasizes the quality of your stay with us. We are delighted to know how much you enjoyed your experience, especially the service we delivered. Your feedback is extremely important to us as it allows us to ascertain where we are meeting or exceeding our guests’ expectations and equally importantly attend to any issues they may experience during their stay. Many thanks again; we look forward to welcoming you back very soon when your travels bring you to this lively city. Kind regards, Wayne Woods

Dear Andre, Warm greetings from Eastin Grand Hotel Saigon. Thank you very much for your review. We're delighted to know how much you enjoyed your experience, especially the service we delivered. I do apologies for any inconvenience caused during the renovation works and do hope you get to experience our newly renovated hotel. Yours sincerely, Wayne Woods

Dear Anonymous, Warm greetings from Eastin Grand Hotel Saigon. Thank you for sharing your experience during your recent stay in Saigon. We're glad to learn that you enjoyed your holiday and that you feel you received great service from our staff. Looking forward to welcoming you back on your next visit to our hotel. Warm regards, Eastin Grand Hotel Saigon

Dear Gerrit, Greetings from Eastin Grand Hotel Saigon. Thank you for choosing to stay with us during your stay with us in January 2017. We apologize for the issues you experienced with the drainage and corrective action has been taken to ensure incidents do not re-occur. Thank you for your kind words on other elements of your stay and we are only getting better. We hope to welcome you back to the Eastin Grand Hotel Saigon soon and you will be able to see the improvements we have made. Best regards, Eastin Grand Hotel Saigon

Dear zakenhotel, Warm greetings from Eastin Grand Hotel Saigon. Thank you very much for your review. We're delighted to know how much you enjoyed your experience, especially the service we delivered. Many thanks again and we look forward to welcoming you back in the near future. Kind regards, Eastin Grand Hotel Saigon

Dear Jonathan,Thank you for sharing your feedback and look forward to having you stay with us in the near future.Best regards,Leon Dolle - General Manager

Dear Raimey,Thank you for taking the time to share your stay experience. Your feedback is extremely important to us as it allows us to ascertain our strengths, weaknesses and providing us with an opportunity to improve. Most importantly it enables us to attend to any challenges experienced by our guests during their stay.Your feedback has been addressed with our team and the required action will be taken to ensure we consistently deliver a 5-star experience to all our guests.Once again, I wish to express my sincere apologies and express my appreciation for taking the time to provide us with your feedback, as it certainly provides us with an opportunity to enhance our service. Best Regards,Leon Dolle - General Manager

Dear Hung,Thank you for your positive rating of our hotel.We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Leon Dolle - General Manager

Dear Vuong,Thank you for sharing your feedback. We are delighted you enjoyed your stay and look forward to welcoming you back on your next visit to HCMC for a longer stay!Best Regards,Leon DolleGeneral Manager

Dear Brock,Thank you very much for your kind review. We are glad that you had a comfortable stay with us. Wishing you continued safe travels and we look forward to welcoming you back soon. Best Regards, Leon Dolle - General Manager

Dear Brock,Thank you very much for your kind review. We are glad that you had a comfortable stay with us. Wishing you continued safe travels and we look forward to welcoming you back soon. Best Regards, Leon Dolle - General Manager

Dear Grant,Thank you for your positive rating of our hotel.We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Leon Dolle - General Manager

Dear Takaharu,Thank you for sharing your wonderful feedback. We are delighted you enjoyed your stay with us and everything was to your satisfaction. We look forward to welcoming you back to the hotel. Wishing you a joyous Holiday season and a happy and peaceful New Year!Best Regards, Leon Dolle - General Manager

Dear Sunil,Thanks for your not so kind and misplaced feedback.I strongly have the impression your allegations are referring to the moment you were bringing a ‘’female guest’’ to your room without checking in and your subsequent rant as the kind request to check in your guest was not appreciated and you decided to bring your guest to your room anyway. Please be informed that all guests must be registered by law and out of safety regulations. That you allow the lady to be staying unregistered in the hotel shows irresponsible behaviour on your end.My Duty Manager and Security staff then had to come to your room and ask the lady to leave. Instead of accepting this you went on to embarrass yourself, as recorded on our CCTV.I would have been pleased to meet you and explain you our rules and regulations again. Instead you decided to leave without mentioning anything and place this feedback online.Please take your business somewhere else next time as we cannot accept your behaviour and allegations.RegardsLeon Dolle - General Manager

Dear kenji,Thank you for leaving a review. We are sorry that we didn’t meet your expectations. May we ask why you left a negative rating?Knowing why will help us solve any issues for you, as well as improve our service for you and other customers going forward. If you’d prefer to voice your concerns in private, please feel free to contact us directly.Looking forward to hearing from you.Kind regards, Leon Dolle - General Manager

Dear Daniele,Thank you for your positive rating of our hotel.Best Regards,Leon Dolle - General Manager

Dear Hai Sing,We are deeply sorry that you are not pleased with your service and would love to learn more about your experience. Please contact us at your earliest convenience so that our team can find a way to make thing right. We appreciate you taking time to let us know you are not happy with this rating and want to make sure we deliver the quality service you deserve.Looking forward to hearing from you!Leon Dolle - General Manager

Dear Anonymous,Thank you so much for your valuable feedback. My apologies for the uncomfortable smell in the room and we appreciate you bringing this to our attention, basicially those rooms were recently renovated. We will certainly look into resolving the issue immediately to ensure our guests enjoy the stay. Once again, thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to the Eastin Grand Hotel Saigon and you will be able to see the improvements we have made. Best Regards, Leon Dolle - General Manager

Dear Casey,Thank you for your positive rating of our hotel.We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Leon Dolle - General Manager

Dear Hamed,Thank you for your positive rating of our hotel.Best Regards,Leon DolleGeneral Manager

Dear Lau,We really appreciate you taking the time to share your positive experience with us. We look forward to having you stay with us on your next visit. Best Regards, Leon Dolle - General Manager

Dear Kim,We are delighted you enjoyed your stay and look forward to welcoming you back on your next visit to HCMC for a longer stay!Best Regards,Leon DolleGeneral Manager

Dear Hao,Thank you for choosing to stay with the Eastin Grand Saigon and appreciate you taking the time to provide us with your valuable feedback. We are glad to read that you enjoyed the services and this really emphasizes the quality of your stay with us.Our hotel is one of the first hotels established in Ho Chi Minh City and has a rich history and every effort is made to ensure our rooms are immaculately presented and maintained to a standard our valuable guests have come to expect. As you may have noticed during your stay that all floors were recently renovated, however, we take on board your comments and will continue to make the improvements. It is great to note you found the hotel, staff and service to your satisfaction.We look forward to having you stay with us in the near future.Best Regards, Leon Dolle - General Manager

Dear Hao,Thank you for your positive rating of our hotel.We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Leon Dolle - General Manager

Dear Henry,Thank you for sharing your wonderful feedback. We are delighted you enjoyed your stay with us and everything was to your satisfaction. We look forward to welcoming you back to the hotel. Best Regards, Leon Dolle - General Manager

Dear Maiphuong,Thank you for your positive rating of our hotel.We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Leon Dolle - General Manager

Dear CHRISTINE,We really appreciate you taking the time to share your positive experience with us. We look forward to having you stay with us on your next visit. Best Regards, Leon Dolle - General Manager

Dear BYOUNG YUNThank you for your positive rating of our hotel.We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Leon Dolle - General Manager

Dear Stefan,We really appreciate you taking the time to share your positive experience with us. We look forward to having you stay with us on your next visit. Best Regards, Leon Dolle - General Manager

Dear HiMany thanks for sharing your feedback and delighted you enjoyed the hotel and the service on offer.Wishing you continued safe travels and we look forward to welcoming you back soon. Best regards,Leon Dolle - General Manager

Dear Jeongmin,Thank you for your positive rating of our hotel.We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Leon Dolle - General Manager

Dear Miki,Thank you for sharing your feedback and look forward to having you stay with us in the near future.Best regards,Leon Dolle - General Manager

Dear YI MING,Appreciate you taking the time to rate our hotel.Looking forward to welcoming you back on your next visit to our hotel.Warm regards,Leon Dolle - General Manager

Dear Hoang,Thank you for sharing your feedback. Your comments on breakfast have been noted and our Culinary team will endeavor to improve. We look forward to having you stay with us in the near future. Best Regards, Leon Dolle - General Manager

Dear Bau,Thank you for your positive rating of our hotel.We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Leon Dolle - General Manager

Dear Morris,We're grateful for taking the time to post this review on your stay at the Eastin Grand Hotel Saigon. We are delighted you enjoyed your stay in our hotel, staff and service exceeded your expectations. At Eastin Grand Saigon we take great pride in being able to provide our guests with authentic and personalized service and we will certainly pass on your compliments to my team of fabulous associates. We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Leon Dolle - General Manager

Dear raney,Warm greetings from Eastin Grand Hotel Saigon.Thank you for sharing your experience during your recent stay in Saigon. It is important to us that our guests enjoy their stay, and we are glad to know we met your expectations. Looking forward to welcoming you back on your next visit to our hotel.Warm regards,Leon Dolle - General Manager

Dear Daniele,Thank you for your positive rating of our hotel.We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Leon Dolle - General Manager

Dear Vuong,Thank you for your fantastic review .We are delighted you enjoyed your stay in our hotel, staff and service exceeded your expectations. Your feedback is extremely important to us as it allows us to ascertain where we are meeting or exceeding our guest’s expectations and equally importantly attend to any issues they may experience during their stay. Many thanks again; we look forward to welcoming you back very soon when your travels bring you to this lively city.Kind regards, Leon Dolle - General Manager

Dear jean edouard,Thank you for sharing your wonderful feedback. We are delighted you enjoyed your stay with us and everything was to your satisfaction. We look forward to welcoming you back to the hotel. Best Regards, Leon Dolle - General Manager

Dear raney,Appreciate you taking the time to rate our hotel.Looking forward to welcoming you back on your next visit to our hotel.Warm regards,Leon Dolle - General Manager

Dear sau,Thank you very much for your kind review. We are glad that you had a comfortable stay with us. Wishing you continued safe travels and we look forward to welcoming you back soon. Best Regards, Leon Dolle - General Manager

Dear Maksym,Thank you for sharing your experience during your recent stay in Saigon. We're glad to learn that you enjoyed your holiday and that you feel you received great service from our staff.Looking forward to welcoming you back on your next visit to our hotel.Warm regards,Leon Dolle - General Manager

Dear Michael,Warm greetings from Eastin Grand Hotel Saigon.Thank you for taking the time to share your recent journey with us and for your feedback.We are delighted to know that you liked our product and service during your stay. It is important to us that our guests enjoy their stay, and we are glad to know we met your expectations.We are looking forward to your next satisfactory stay with us in the near future.Kind regards,Leon Dolle - General Manager

Dear Vuong,Thank you for your positive rating and comments. We are delighted you enjoyed your stay and our service. We look forward to having you stay with us again. Best Regards, Leon Dolle - General Manager

Dear JAE CHAN, Appreciate you taking the time to rate our hotel. We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Leon Dolle - General Manager