8/10
We booked the hotel for 4 nights (2 rooms), the checkin went quick. Only when we went in the elevator and reached the room, we got smoking rooms (we requested none-smoking). We called the reception from the room and the lady told the hotel was fully booked and can't be changed. This was ofcourse fully unacceptable, because a smoking room is really really bad smell. When we went back to the reception, the guy who checked us in, directly changed our hotel - without any discussion or trying to tell us off. Pitty the lady from the reception didn't want to show her face this time.
All in all, the guy from the reception gave us a good service, but the lady should really work on her communication and people skills. Otherwise this will make future guests choose direct hotels!