Overall everything was amazing from start to finish. We arrived at the airport in Cancun & they had a private driver waiting for us with our names on a sign.. so easy & honestly pretty affordable ($280 round trip total for 2 of us). The hotel is in a great area of tulum.. not in a main crazy party area but close enough if you want to partake (5-10min walking). The main Tulum road could seem a bit rundown in some areas, especially with so many pot holes and new construction going on but the second you arrive at Encantada, it’s like you’re transported. The entire hotel is made up of 4 bungalows (2 levels). All just 10 steps from the private beach. We stayed in one of the bungalows closest to the front desk, bottom floor (called: Flores). Was not noisy, so peaceful and quite. Well maintained, so clean. The maintenance crew is there all day.. brushing the sand, clipping the palms, clearing the beach of the seaweed, making sure everything is pristine. The rooms are a great size, bed is so comfy, good pillows, hammock on the front porch with 2 chairs & a table. The service is impeccable. Everyone knows your name, what you want & need before you even think. Breakfast is included & delicious. Stayed 5 nights & got to try the whole menu. All of the food was great..breakfast included, you get a fresh pressed juice, coffee (any style), granola & yogurt, fruit bowl & a main dish (eggs, French toast, whatever). Pool at sister hotel Radhoo next door. We walked everywhere. It was magical.
