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Beoordelingen van Deep Blue Hotel & Hot Springs

4.5 out of 5
Deep Blue Hotel & Hot Springs
Worm Bay Road, Warrnambool, VIC

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 521 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 311 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 116 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 1001 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jos

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2019

8/10 – Goed

Bonita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed in the Deluxe Spa room. The room is comfortably big We had a view to the ocean but the sounds of the Hot spring maintenance machines meant we could not hear the ocean. The Deep Blue Hotel and Springs staff were so friendly and it felt so comfortable to have conversations about where to eat, best time to book the springs and checking into the springs. For some reason we did not recieve the daily room clean during our stay but the staff were accommodating in making sure they made us feel comfortable.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Guoneng

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unit had a good view and comfortable bed and also cleaning too.
1 nacht verbleven in april 2024
Reactie van Deep Blue Hotel & Hot Springs op 23 apr 2024
Hi Guoneng. Thank you for staying with us. We hope to see you again in the future.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Duty Manager op 18 apr 2024
Thank you John for staying with us. We are delighted to know that you had an enjoyable experience. Have a good day ahead!

6/10 – Redelijk

Paul

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Needs refurbishment Carpet worn Furniture outdated
1 nacht verbleven in april 2024
Reactie van Deep Blue Hotel & Hot Springs op 19 apr 2024
Good day, Paul. Appreciate you taking time to share your feedback. Thank you for staying with us.

10/10 – Uitstekend

Jayne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Duty Manager op 18 apr 2024
Hi Jayne. We thank you for choosing to stay with us. Hope to welcome you again in the near future.

4/10 – Matig

Kellie

I got waken up in the middle of the night by very lound party music and dog barking.
1 nacht verbleven in april 2024
Reactie van Deep Blue Hotel & Hot Springs op 19 apr 2024
Good day, Kellie. I am sorry to learn that you had such stay experience with us. This is something that we will definitely look into.

10/10 – Uitstekend

Jason

1 nacht verbleven in april 2024

10/10 – Uitstekend

Mark, Mawson Lakes

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a great place to stay, especially because of the hot springs and bath on site. The staff was lovely and the room very clean.
1 nacht verbleven in april 2024
Reactie van Duty Manager op 18 apr 2024
Hi Mark. It was our pleasure to host you. We thank you for choosing to stay with us and looking forward to welcoming you again.

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The connection to the spa couldn’t be better! It’s a wonderful facility and worth the cost, especially the evening sessions when it goes from day to night….magical place. The hotel and our room were great. Nice to have a free laundry after being on the road for a while.
1 nacht verbleven in april 2024
Reactie van Duty Manager op 18 apr 2024
Hi John. We are glad that you had a memorable stay experience in our property. Looking forward to welcoming you back in the near future.

2/10 – Ontzettend slecht

Les and Tina

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Disappointing. Place very tired. Room small, bathroom bifold door between bathroom and bedroom dreadful. Bed uncomfortable, cold showers due to hot water not working. Food in restaurant awful, couldn't eat the Caesar salad but they still charged us full amount. Luckily there were great eating places on beach. Location great for a break, just wouldn't recommend this hotel. We went on reviews and website pictures, very deceptive. price.
2 nachten verbleven in maart 2024
Reactie van Duty Manager op 17 apr 2024
Hi Les and Tina. Thank you for sparing your time in sharing your feedback. This is not the standard we are aiming for, hence, your review will be looked into. Nonetheless, we appreciate you staying with us.

10/10 – Uitstekend

LAKSHMI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the experience at the hot springs ..lots of walk around
1 nacht verbleven in maart 2024
Reactie van Duty Manager op 17 apr 2024
We are happy to know that you enjoyed your stay with us, Lakshmi. Have a good day ahead!

8/10 – Goed

Graham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the hotel and our room was terrific. We used the hot springs and were a tad disappointed to have to pay for use of robes and a locker fob. We think this should be free to hotel guests.
1 nacht verbleven in maart 2024
Reactie van Duty Manager op 17 apr 2024
Good day, Graham! We appreciate you taking the time to share your feedback. Thank you for staying with us and we hope to welcome you again in the future.

10/10 – Uitstekend

Katie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely rooms, great staff, facilities are fantastic
2 nachten verbleven in maart 2024
Reactie van Deep Blue Hotel & Hot Springs op 18 mrt 2024
Hi Katie. Thank you for your feedback. This is to be shared to the rest of the team. We are happy to know that you had a lovely stay with us.

8/10 – Goed

Suzannah, ANNA BAY

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in maart 2024
Reactie van Duty Manager op 16 mrt 2024
Good day, Suzannah! Thank you for this review and for choosing to stay with us.

10/10 – Uitstekend

Katherine

1 nacht verbleven in maart 2024
Reactie van Duty Manager op 18 apr 2024
Thank you Katherine for staying with us. It was our pleasure to be of service to you.

10/10 – Uitstekend

Maddison

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Duty Manager op 16 mrt 2024
Good day, Maddison! We are delighted to know that you had a great experience staying in our property. We hope to welcome you again.

8/10 – Goed

Anna

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Very average facility for what they charge per night Needs renovation ( definitely a carpet change) Rusty balconies Rusty unstable rail going into the pool There is no spa or sauna . Staff were great Day spa was also fantastic Close to the water The place looks nice in photos Overall I don’t think I would stay there again Not a good value for money
1 nacht verbleven in maart 2024
Reactie van Duty Manager op 16 mrt 2024
Hi Anna. We appreciate you taking time to put up this review. Rest assured that your feedback will be looked into. Have a good day ahead.

8/10 – Goed

Ian

1 nacht verbleven in maart 2024
Reactie van Duty Manager op 17 apr 2024
Thank you for staying with us Ian. We hope to welcome you again in the near future!

10/10 – Uitstekend

Tina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our 3rd stay in 2 months we just love the hotel and the facilities it offers. Have refereed to numerous friends.😘
1 nacht verbleven in februari 2024
Reactie van Deep Blue Hotel & Hot Springs op 6 mrt 2024
Hi Tina. We are delighted to know that you had a lovely stay with us. Thank you for the recommendations and we look forward to welcoming you again.

10/10 – Uitstekend

Joyce

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We only spent one night in this property but would have loved to spend more time. It was clean and had a wonderful kitchen, quiet comfy bedroom and laundry. The veiw off the front was ocean front and just amazing. Staff was so helpful, coming up to give me information to use the cooling system. We would highly recommend this hotel.
Reactie van Duty Manager op 24 feb 2024
Good day Joyce. We are delighted to know that you had an amazing stay with us. We hope to welcome you back here!

4/10 – Matig

TREVOR

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The pool heater has not been functioning since December, but you are not told this when booking. The bed matresses are lumpy and uncomfotable. Noise between walls and ceilings is way too much. Worlds most expensive cocktails !!!
2 nachten verbleven in februari 2024
Reactie van Duty Manager op 24 feb 2024
Hi Trevor. Thank you for taking time to put up this review. We value your feedback and we will look into it. Have a good day ahead!

10/10 – Uitstekend

Peng Soon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
RC accommodated my early check in request which was really helpful. My first visit of this hotel and it was over 10 years ago, and I’m still very fond of it.
1 nacht verbleven in februari 2024
Reactie van Duty Manager op 24 feb 2024
Thank you Peng Soon for this review. I will shar this with RC. Have a good day ahead!

8/10 – Goed

Shauna

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient for what I needed this break
2 nachten verbleven in februari 2024
Reactie van Duty Manager op 17 feb 2024
We are delighted to know that you had a wonderful time staying in our property. Looking forward to welcoming you again.

10/10 – Uitstekend

Kylie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My partner and I both loved staying here and we really enjoyed the hot springs, we felt very relaxed and it was just what we both needed. We will certainly be back.
1 nacht verbleven in februari 2024
Reactie van Duty Manager op 17 feb 2024
Good day, Kylie! Thank you for staying with us. Happy to know that you had an amazing time during your stay in our property. Have a lovely day ahead!

10/10 – Uitstekend

Kim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful location
1 nacht verbleven in februari 2024
Reactie van Duty Manager op 17 feb 2024
Good day, Kim! Thank you for staying with us. We appreciate the effort in putting up this review. See us again soon!

10/10 – Uitstekend

Angelo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay when visiting the Hot Springs. Great staff and service received.
1 nacht verbleven in januari 2024
Reactie van Duty Manager op 17 feb 2024
Hi Angelo! We are delighted to know that you had an amazing stay with us. Rest assured that your review will be shared with the rest of the team. Thank you!

10/10 – Uitstekend

Linda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were really nice and the view was amazing.
1 nacht verbleven in februari 2024
Reactie van Duty Manager op 17 feb 2024
Good day, Linda! We are happy to know that you had a wonderful stay experience. Thank you!

6/10 – Redelijk

Roger

Reisde met partner
Negatief: Personeel en service
The reception staff were terrible. I found them not welcoming at all and difficult to understand. One lady with red colouring in her hair was very good but the others…forget it! I’d rather have an automated ‘robot’ check me in than either of those two guys. I don’t understand why or how they can get away with being in the ‘hospitality’ business. Otherwise, the room was okay, felt a bit crowded in the corridors but the room was well designed and had sufficient space. If you have a vehicle that is bigger than a matchbox then forget about parking in the undercover section as it is impossible to turn around and park properly. I wasn’t the only one with this issue either. I ended up parking at the Lady Bay.
1 nacht verbleven in januari 2024
Reactie van Duty Manager op 17 feb 2024
Hi Roger. We regret that you had to experience that. Rest assured that this is not the level of service we are aiming for. Your feedback is important us, hence we thank you for bringing it up to us.

10/10 – Uitstekend

Kerry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Duty Manager op 1 feb 2024
Thank you Kerry for staying with us. We hope to welcome you back here.

6/10 – Redelijk

Cecilia

Positief: Netheid, personeel en service
The staff were nice and cooperative. The amenities were fine, but to pay an extra $20 for a breakfast which would be complimentary at other hotels was not worth the money. There was nothing special or different about it. The impression I got when I saw the hot springs with caves and tunnels in brochure and on the website, I thought I would be wading through the tunnels and exploring caves, but I was sitting and soaking in multiple pools that, frankly, weren't that different from each other than temperatures.
2 nachten verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
Hi Cecilia. Thank you for the honest feedback. Not too sure about complimentary breakfast at other hotels. It may be packaged with the rates that you are paying for. On the other hand, we believe that the Hot Springs is reasonably priced for what you get. Sitting and soaking in the hot pools is the definitive meaning of relaxation.

10/10 – Uitstekend

Claudine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
Have a wonderful day Claudine!

6/10 – Redelijk

Domenico

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Over priced, no pool, shower head was cheap, and the hot water took a long time. The revolving door was hard to turn. One of the lifts was out of action. Partial view of the ocean was so small, that you wouldn’t consider a partial view.
1 nacht verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
Hi Domenico. We appreciate sending your honest feedback. We are in the midst of rectifying these issues. While some of the factors are out of our control, we exert our best effort to offer guests alternative to address the issue.

6/10 – Redelijk

tracy

Positief: Netheid, comfort kamer
Hi very friendly and informative reception staff . Spa good . Proximity to beach great . Not happy about fire doors to staircase left open ! Even if it was because the lift had broke ! The lack of room service and bar after 8 pm was disappointing!
1 nacht verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
Hi Tracy. I will share this review with the reception team. They are more than willing to render services to our valued guests like you. Hope you have a good day ahead!

6/10 – Redelijk

Brett

2 nachten verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
Thanks Brett for the review! Have a good day ahead!

6/10 – Redelijk

Sefija

1 nacht verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
Thanks Sefija for the effort in putting this review up.

10/10 – Uitstekend

Kristin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The views from our room were amazing. The staff were extremely helpful and even offered to call for reservations for supper.
1 nacht verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
Hi Kristin. The team is thrilled to know that you appreciate the services rendered. We aim to do even better. Thank you!

6/10 – Redelijk

Andrew, Fort Lauderdale

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Overpriced
1 nacht verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
Hi Andrew. Have a good day ahead!

10/10 – Uitstekend

Paul, Burlington

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property. We were upgraded to a two-bedroom suite which was greatly appreciated! The suite had in-room laundry (washer and dryer) so we were able to conveniently get some laundry done - we are travelling for several weeks, so this was a blessing! Breakfast and dinner at the restaurant were good. Parking in the above ground garage connected to the hotel made bringing luggage in very easy.
1 nacht verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
We are delighted to know that you had a wonderful experience with us, Paul! Hope to see you back here!

8/10 – Goed

Ellie

Positief: Personeel en service
3 nachten verbleven in december 2023
Reactie van Duty Manager op 27 jan 2024
Thank you Ellie for the review!

10/10 – Uitstekend

Emma

3 nachten verbleven in januari 2024
Reactie van Duty Manager op 17 feb 2024
We thank you Emma for giving us high rating. We are glad to have served you. Have a good day ahead!

10/10 – Uitstekend

Ned

Really good stay
2 nachten verbleven in januari 2024
Reactie van Duty Manager op 10 jan 2024
We are happy to know that you enjoyed the stay with us, Ned! Hope to see you again here at The Deep Blue Hotel and Hot Springs.

8/10 – Goed

MEI TSZ

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
Thank you for taking time to do this review.

6/10 – Redelijk

Malvina

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Jodie and the girls at breakfast were amazing. Do not recommend buffet breakfast as its very basic and limited. The staff at check-in were ok. Disappointed to know that pool had heating issues thus unavailable until late Jan. No note of that at the time of booking even when we called to book the place. Overated and expensive. Old thus needs a good reno!
2 nachten verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
Good day, Malvina! Appreciate your effort in putting up this review. We will share the good news to Jodie and the team. Rest assured that we are working on these areas to improve guest satisfaction. We hope to welcome you back if given the opportunity.

8/10 – Goed

Claire

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely overall and great corner views. However on this website the superior spa room is described as ‘separate bedroom’ however it is essentially just an open plan room. We booked for three guests and wanted the separate space so this was disappointing and found the room description misleading.
2 nachten verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
Hi Claire. Thank you for taking time to send us your feedback. Allow us to look into this and review the information on the website. Hope you have a good day ahead.

10/10 – Uitstekend

Francois

1 nacht verbleven in januari 2024
Reactie van Duty Manager op 10 jan 2024
Thank you Francois for staying with us.

8/10 – Goed

Karina

1 nacht verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
Thank you Karina for the review.

6/10 – Redelijk

Tatiana, Lilydale

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Noisy, only one lift was working, not enough parking. Staff in reception when we checked in were nice and helpful. We had “housekeeping” do the room but they didn’t vacuum and the carpet was not clean. There was a leak in the bathroom. Staff when we checked out not good, we informed them that we had brought our own minibar drinks for our stay and 2 drinks disappeared after getting our room serviced, quite disappointing. Lucky we did not leave any valuables in the room. It’s not about the value but the fact that whoever took them thought we wouldn’t notice and the fact that we now know this happened so we won’t stay there again.
2 nachten verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
Hi Tatiana. Sorry to hear that your expectations were not met during your stay. Appreciate that you provided us honest feedback. Rest assured that these will be looked into for us to improve. Have a good day ahead.

6/10 – Redelijk

Disna

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
The property needs some updating. The rooms are small. The bathroom was clean and kept in good condition. Breakfast buffet had limited items but was fine. The staff at breakfast serving were very helpful and accommodating to our needs. The pool was not able use due to heating broken down for few weeks which was not mentioned to us before booking our accommodation therefore was disappointing.
1 nacht verbleven in januari 2024
Reactie van Duty Manager op 27 jan 2024
Hi Disna. Appreciate your time in putting up this review. The team is happy to know that they were of great service to you. Have a good day ahead!

10/10 – Uitstekend

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in december 2023
Reactie van Duty Manager op 27 jan 2024
Thank you Elizabeth for putting up this review. Have a good day ahead!