Riviera Maya: Kindvriendelijke vakanties

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

We just returned from a week at the Grand Palladium Family Select Riviera Maya. The week was perfection! From the accommodations to the staff to the yummy food and everything else! Check in was a breeze! Our bags were taken upon arrival and brought to our room when it was ready. When we checked in we were offered an upgrade from the garden view junior swim out room to the beach front swim out. What a great upgrade! Out butlers were great! Emmanuel, Don, and Luis were always checking in via WhatsApp to see if there was anything they could do to make our trip better. Day one they were able to make all of our dining reservations for the week. Towards the end of the trip my son got swimmers ear and Don assisted in helping us get prescription ear drops delivered from Play del Carmen. That in itself was beyond and above what I expected. It made the flight home so much better! They even were able to get him and Xbox to play in the room while his ears couldn’t get wet. Since we had a beachfront swim out, the Sandcastle bars wait staff and bartenders would wait on us from our swim out pool! Major shout out to Joel, Leo, Jose and Alfredo! Always so friendly and accommodating! They really helped make our trip perfect! The nest was the perfect spot for breakfast daily. The wait staff were always ready for us and made our mornings great! We will certainly be returning to this location in the future. We were made to feel like family!

Everything was great, food was expensive

Wij verbleven een week in dit hotel met een gezin met twee kinderen. We zaten in blok 4, redelijk recent gerestaureerd. Wel wat verschil tussen de kamers, wij kregen geen slippers, de kinderen wel. Wij kregen meer water, de kinderen minder. We hebben regelmatig gevraagd voor extra handdoeken want de kamer was vochtig dus niets werd droog. Op het dek hadden wij zitstoeltjes maar de buren deckchairs wat wij ook hadden verwacht want dat ligt toch lekkerder. De kamer heeft een goede afmeting, er is meer dan genoeg ruimte en het bed sliep heerlijk. Er wordt ook goed schoongemaakt. Voor het eten waren de verwachtingen laag en dat klopte ook met de werkelijkheid. Een paar restaurants, te weinig tafels dus in de rij (!!) om 18.00 uur of wachten tot 19:45. Kwaliteit middelmatig met 1 uitzondering: er is een sushibar, open van 12.30 tot 18.00. Perfect en smaakvol. Soms een lange rij maar het is het wachten meer dan waard. Het buffet is praktisch, voor iedereen wel iets te vinden. Alleen bij het ontbijt moesten we vaak lang wachten op ons drinken. Dan het strand en de ligbedden. Er worden handdoeken op de ligbedden neergelegd terwijl mensen dan uren later pas verschijnen alsof je in een goedkoop hotel zit. Als wij dit van te voren hadden geweten, waren we hier niet naartoe gegaan. Zorg voor voldoende bedden, maak het strand en de bedden schoon en verbied deze ‘’claim je stoel met een handdoek’ ellende. Super triest en het voelt goedkoop.

Everything was great, food was expensive

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

We just returned from a week at the Grand Palladium Family Select Riviera Maya. The week was perfection! From the accommodations to the staff to the yummy food and everything else! Check in was a breeze! Our bags were taken upon arrival and brought to our room when it was ready. When we checked in we were offered an upgrade from the garden view junior swim out room to the beach front swim out. What a great upgrade! Out butlers were great! Emmanuel, Don, and Luis were always checking in via WhatsApp to see if there was anything they could do to make our trip better. Day one they were able to make all of our dining reservations for the week. Towards the end of the trip my son got swimmers ear and Don assisted in helping us get prescription ear drops delivered from Play del Carmen. That in itself was beyond and above what I expected. It made the flight home so much better! They even were able to get him and Xbox to play in the room while his ears couldn’t get wet. Since we had a beachfront swim out, the Sandcastle bars wait staff and bartenders would wait on us from our swim out pool! Major shout out to Joel, Leo, Jose and Alfredo! Always so friendly and accommodating! They really helped make our trip perfect! The nest was the perfect spot for breakfast daily. The wait staff were always ready for us and made our mornings great! We will certainly be returning to this location in the future. We were made to feel like family!

The resort was very clean and the staff was friendly. Manuel was great with mixing the drinks at the swim-up bar pool.

Had a great stay with my family Nestor at the family concierge took excellent care of all our needs. Would definitely vacation here again.

Rooms were clean. Staff were nice.

Sandos Caracol was voor ons een heerlijke en relaxte start van onze Mexico trip. In totaal hebben wij hier 5 nachten verbleven. Wat ons aansprak is de natuurrijke omgeving met planten en dieren en dat, ondanks het aardig grote oppervlakte van het totale resort, alles een bepaalde vorm van kleinschaligheid uitstraalde. Wij zaten in het Adults Only gedeelte wat sterk is aan te raden als je zonder kinderen hier naartoe gaat. Er is een eigen zwembad, ontbijtgedeelte en strandgedeelte met een bar voor drankjes en snacks. Eigenlijk was voor ons alles perfect behalve de zee en de a la carte restaurants. De zee is op deze locatie niet erg geschikt voor zwemmen omdat het zwemgedeelte ondiep is en er veel stenen op de bodem liggen. Ook had de kwaliteit van de a la carte restaurants wat beter gemogen. Wel complimenten van ons aan Carlos en zijn collega's van Restaurante Jungla die ons elke ochtend van lekkere koffie en ontbijt hebben voorzien.

Loved this resort! The staff was sooo very nice. Beautiful grounds. Highly recommend!

The resort was very clean and the staff was friendly. Manuel was great with mixing the drinks at the swim-up bar pool.