This property overall was a good experience. I give it 5 stars for cleanliness and the property overall in itself was beautiful. The staff (waiters, bartenders, housekeeping, handymen) were very friendly, helpful and pleasant. We were greeted each day and it felt very hospitable. Now, my complaints are, for one, front desk concierge's were not helpful and were dismissive. Upon arriving to the property, we asked for a tour of the property to become familiar with where things are located. A gentleman in the middle seat of the front lobby refused to give us a tour and instead, referred us to use the Hyatt inclusive app and gave us a physical paper map (Spanish words only) to utilize. This was very off putting for us being that since the resort is very small, it wouldn’t have taken much effort on his part (or anyone else’s) to give us a brief tour of the property. Another complaint I have is that it is very obvious this resort has a target audience, meaning couples ages 35 and up are given and granted access to different amenities on the property that single young adults are not given. Our peers, (a couple 50+) were greeted with a welcome bag and spa vouchers, whereas my friends and I (25+ young ladies) were not gifted at all. This resort is great for older couples. Events end very early and dining operates on a strict schedule. For an all-inclusive adults only resort, I would expect it to be alot more lively and to have more entertainment for longer periods of time.
