Okay hotel stay but in a great location. Not too far from the train station and its in Piazza Santa Maria Novella, which makes it walk able to lots of places.
The room was anything like the first main picture that you see on the third party booking site. Checked in exactly at the check in time was given a room that is on the first floor. When we entered it felt very claustrophobic and had a window that looks out to maybe another room or storage area.
We asked to be moved to another room and the receptionist advised us that is their updated room but can put us into a older room, which was fine by us. She was apologetic and nice.
Room on the third floor looks very outdated two uncomfortable twin beds pushed together, bedding was rough and scratchy, pillow is very deflated. The shower stall is tiny even for me (I am 5'1) and the shower stall doors does not completely close and/or seal leaving water all other the bathroom floor. There are mold in some area of the carpet.
Breakfast is okay..nothing that stands out...
Note: when you leave your hotel room, you give the front desk your key for safe keeping (key is very heavy)
