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Beoordelingen van The Clarendon Hotel and Spa

4 out of 5
The Clarendon Hotel and Spa
401 W Clarendon Avenue, Phoenix, AZ

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 361 van 1010 beoordelingen" "
Gastenscore: 8 - Goed. 205 van 1010 beoordelingen" "
Gastenscore: 6 - Redelijk. 165 van 1010 beoordelingen" "
Gastenscore: 4 - Matig. 140 van 1010 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 139 van 1010 beoordelingen" "

7,4/10

Netheid

8,2/10

Personeel en service

6,8/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Elvira

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Ironing board but No iron in the room
1 nacht verbleven in april 2024
Reactie van Maggie op 2 mei 2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

8/10 – Goed

Christin

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
It was a decent place to stay. The toilet paper holder, shower head, shower curtain rod were all hanging off. Seems like a little TLC would go a long way. Also, the AC never got cold which in AZ kinda stinks. But again, it was decent.
1 nacht verbleven in april 2024
Reactie van Maggie op 30 apr 2024
We're disappointed to hear that your experience at the Clarendon Hotel fell short of expectations. We apologize for any inconvenience, and we appreciate your feedback.

8/10 – Goed

Kori

8 nachten verbleven in maart 2024
Reactie van Maggie op 30 apr 2024
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

10/10 – Uitstekend

Jeannie

Positief: Netheid, personeel en service
Good 👍
1 nacht verbleven in april 2024
Reactie van Maggie op 29 apr 2024
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!

6/10 – Redelijk

Michelle, tucson

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Maggie op 28 apr 2024
We apologize for any shortcomings that you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously and are eager to learn more about your specific concerns. Please contact us directly so we can work towards a resolution. Thank you for your understanding.

6/10 – Redelijk

Christopher

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property could definitely use some renovations. Bed and stay was good for price. Pool needs to be cleaned badly.
1 nacht verbleven in april 2024
Reactie van Maggie op 25 apr 2024
We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously. Please contact us directly so we can work towards a resolution. Thank you for your understanding.

4/10 – Matig

Cody

Positief: Staat van de accommodatie en faciliteiten
housekeeping walked into my room while i was asleep at 9am. i did not feel rested At all
1 nacht verbleven in april 2024
Reactie van Melinda op 25 apr 2024
We're truly sorry to hear about your experience here. Your feedback is crucial,and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out directly to us so we can discuss your issues. Thank you.

2/10 – Ontzettend slecht

Richard

Zakenreiziger, Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No phone no microwave plugins were lose
1 nacht verbleven in april 2024
Reactie van Aubrey op 24 apr 2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. The property has not had microwaves nor phones in rooms for several years, however our staff should have addressed this with you at check in and assisted you with how to contact the desk. We thank you for your time and your feedback.

8/10 – Goed

KELLEY

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The young lady at the front desk was amazing (Aubrey?). I was in town for a medical emergency and she got me right in , no fuss.
1 nacht verbleven in april 2024
Reactie van Maggie op 28 apr 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

8/10 – Goed

Amber

Zakenreiziger
Positief: Netheid
In the rooms there is not a floor length mirror
1 nacht verbleven in april 2024
Reactie van Missy op 20 apr 2024
Thank you for the 4 star rating, Amber!

10/10 – Uitstekend

Louise Kimball

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I enjoyed my stay because the checkin and out, pool, housekeeping, functionality was great. There was a huge dance party going on at the pool on a Sunday night, which surprised me. I would have bought earplugs. And the dining was less than expected. I'd recommend eating dinner elsewhere, but overall it just fine. I liked it. I do recommend it. Oh...the pillo
1 nacht verbleven in april 2024
Reactie van Missy op 20 apr 2024
Thank you, Louise! We hope to see you back again in the near future!

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff.
3 nachten verbleven in april 2024
Reactie van Melinda op 18 apr 2024
Thank you for taking time to share your positive experience! We're thrilled you loved the Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

10/10 – Uitstekend

Theresa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
VERY friendly staff. Room was very clean. Small hotel but offered pool, hot tub, patio. Comfortable.
1 nacht verbleven in april 2024
Reactie van Melinda op 17 apr 2024
Thank you for taking the time to share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!

4/10 – Matig

James, Tucson

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
the property is in major need of an upgrade... old bathroom fixtures... poor lighting in the bathroom
1 nacht verbleven in april 2024
Reactie van Brent op 16 apr 2024
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future. Please connect with us directly so we can address your concerns, updating the bathrooms and lighting will be the next phase of our room upgrades. We are just finishing up the first phase of this process. Thank you for bringing this to our attention.

6/10 – Redelijk

Luis

Reisde met een groep
Positief: Personeel en service, voorzieningen
Staff was very friendly and helpful. I was able to text a maintenance request and they got back almost immediately with maintenance at my door on minutes. That being said... The room was dusty and finishings are all chipped and worn.
1 nacht verbleven in april 2024
Reactie van Aubrey op 15 apr 2024
Thank you for taking the time to share your positive experience, about our Staff and Texting service. We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously, thank you for sharing your feedback so we can improve.

6/10 – Redelijk

Davin

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van Aubrey op 14 apr 2024
We're disappointed to hear that your experience at the Clarendon Hotel fell short of expectations. We apologize for any inconvenience, and we appreciate your feedback.

8/10 – Goed

Clinton

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van Aubrey op 22 apr 2024
Thank you for your valuable feedback, Your feedback is important, and we are committed to making improvements.. We hope to see you again in the future!

10/10 – Uitstekend

Cameron

6 nachten verbleven in april 2024
Reactie van Melinda op 1 mei 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

4/10 – Matig

Jessie

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
So, it is a cannabis hotel. There are dedicated areas for it and rooms for it. There are areas in the halls that wreak. I did not know this will booking and was not okay with it but I couldn't find another room that wouldn't cost an absolute fortune due to a basketball thing happening over the weekend I was there. It is in the ghetto. There were a number of things that were broken in my room- the shower handle, the safety bar, several lights, the remote for the air conditioner. It wasn't the cleanest. The staff were very nice.
2 nachten verbleven in april 2024
Reactie van Maggie op 8 apr 2024
We apologize for any inconvenience you experienced during your stay. Your feedback is important, and we are committed to making improvements. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution,Thank you.

8/10 – Goed

Linda

Reisde met partner
Positief: Netheid, voorzieningen
There was no phone in the room to contact the front desk. We had to go down to the front desk to get toilet paper.The desk chair was broken, it would not rise up . I felt like a little kid sitting up to a big table.It was hard to do computer work. The staff were very friendly.
3 nachten verbleven in maart 2024
Reactie van Aubrey op 8 apr 2024
We apologize for any inconvenience you experienced during your stay at Clarendon Hotel. Your feedback is important, and we are committed to making improvements. For your concern about the phone, our staff should have told you during check in that we do not have phones, we apologize, and will ensure this lapse of information doesn't happen again. Thank you for your feedback.

6/10 – Redelijk

Jason

Reisde met partner
Wasnt as nice as what the website made it seem. Pretty much an over glorified Super 8 motel
1 nacht verbleven in maart 2024
Reactie van Maggie op 7 apr 2024
We are truly sorry to hear about your experience here. Your feedback is crucial and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution,Thank you.

10/10 – Uitstekend

Tarsha

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location and great stay!
3 nachten verbleven in februari 2024
Reactie van Missy op 6 apr 2024
We are so happy to hear that you enjoyed your stay with us. We hope to have you back in the near future!

6/10 – Redelijk

Ashley

I liked that the rooms were outside and viewed the pool. Furniture in hotel was a little warped but clean nonetheless
1 nacht verbleven in maart 2024
Reactie van Aubrey op 7 apr 2024
We apologize for any shortcomings you experienced during your stay with us at the Clarendon Hotel. We take your feedback seriously, thank you for taking the time to let us know how we can improve for our guests.

10/10 – Uitstekend

Rachel

Zakenreiziger
Overall ok
2 nachten verbleven in april 2024
Reactie van Melinda op 3 apr 2024
Your positive review just made our day! It's fantastic to know you enjoyed your time here at The Clarendon Hotel. Come back and make more memories with us!

2/10 – Ontzettend slecht

Jason

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Horrible experience
1 nacht verbleven in maart 2024
Reactie van Missy op 30 mrt 2024
We are truly sorry to hear about your experience here. Your feedback is crucial and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. thank you.

10/10 – Uitstekend

Korina

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice.
1 nacht verbleven in maart 2024
Reactie van Melinda op 28 mrt 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again.

10/10 – Uitstekend

Pamela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very refreshing experience of customer service, ambience and historic property. I’ll be back
2 nachten verbleven in maart 2024
Reactie van Melinda op 29 mrt 2024
Thank you for your glowing review! We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

10/10 – Uitstekend

Karen

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were nice and the bed was comfortable
1 nacht verbleven in maart 2024
Reactie van Melinda op 27 mrt 2024
Thank you for your glowing review! We're excited to hear you enjoyed your stay at The Clarendon Hotel. Looking forward to welcoming you back soon.

6/10 – Redelijk

EBRAHIM

Not worth the price they charge!
3 nachten verbleven in maart 2024
Reactie van Maggie op 28 mrt 2024
We're truly sorry to hear about your experience here. your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

8/10 – Goed

Abigail

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and polite place
3 nachten verbleven in maart 2024
Reactie van Maggie op 26 mrt 2024
Thank you for taking the time to share your positive experience!

10/10 – Uitstekend

Aiyetoro

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Maggie op 26 mrt 2024
Thank you for taking the time to share your positive experience!

6/10 – Redelijk

Holly

Positief: Personeel en service
3 nachten verbleven in maart 2024
Reactie van Maggie op 24 mrt 2024
Thank you for your honest feedback. On behalf of our team, We take your feedback seriously to ensure a better experience for our guests in the future.

10/10 – Uitstekend

Jose A

1 nacht verbleven in maart 2024
Reactie van Melinda op 10 apr 2024
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

10/10 – Uitstekend

Edwin

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Excellent service
1 nacht verbleven in maart 2024
Reactie van Maggie op 21 mrt 2024
We're thrilled you had a fantastic time with us ! Your positive feedback means the world to us. Can't wait to host you again!

10/10 – Uitstekend

Aura

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The building is older and has some chipped paint and normal wear, and the rooms are quite bare. But overall the hotel was clean and well cared for, the amenities were great, and the area was beautiful. The restaurant in the hotel was excellent. All of the staff were kind, approachable, and helpful.
2 nachten verbleven in maart 2024
Reactie van Maggie op 21 mrt 2024
We're thrilled you had a fantastic time with us ! Your positive feedback means the world to us. Can't wait to host you again!

10/10 – Uitstekend

frank

1 nacht verbleven in maart 2024
Reactie van Maggie op 10 apr 2024
We are so happy to hear that you enjoyed your stay with us. We hope to have you back in the near future!

8/10 – Goed

Cassandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Melinda op 22 mrt 2024
Wow! Thank you for taking time to share your positive experience! We're thrilled you loved the Clarendon Hotel. Your satisfaction is our top priority. Until next time!Cheers!

4/10 – Matig

john

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
room was super spartan, no place to sit, no blow dryer, no luggage rack for suitcase, no closet, no ice machine on site. very disappointing as we were there several years ago and really enjoyed it
2 nachten verbleven in maart 2024
Reactie van Melinda op 21 mrt 2024
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

2/10 – Ontzettend slecht

Tonia

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Read the reviews before booking. I made the mistake of booking based on price and found out that it was a 21 only hotel. They have bands playing on a nightly basis in their pool area and it was pretty loud so if you want a good night's sleep, this is not the place. If you like to party, this is the spot. They do end around 10pm however, you still have weird people lurking around. Our first night was tolerable due to the staff being very nice. However, there was a strange guy walking around, just staring at people and it was uncomfortable. The second night, one staff member was extremely rude and when I explained to him that we didn't have issues with staff the night before and the rules of the hotel. In the middle of the night, there was a woman screaming and it went on for hours before it went silent... this place is weird!! If you love to smoke pot, they have a private smoking area for you - I'm guessing that's the reason they have a resort fee? This place made no sense to me and I will never be booking here again.
2 nachten verbleven in februari 2024
Reactie van Melinda op 21 mrt 2024
We're truly sorry to hear about your experience here. your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resoulution. Thank you.

2/10 – Ontzettend slecht

Botros

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service are terrible’the door is distorted take me time to open it
1 nacht verbleven in maart 2024
Reactie van Melinda op 20 mrt 2024
We're sorry to hear that your stay didn't meet your expectations at The Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future. Please connect with us directly so we can address your concerns. Thank you for bringing this to our attention.

6/10 – Redelijk

Brian

Zakenreiziger
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Not having the restaurant open for cooked breakfast until 9AM and not open on Sunday's or Monday is disappointing for someone staying for business. Also having no working WIFI the entire time of my four day stay was also a big problem while trying to work....
4 nachten verbleven in maart 2024
Reactie van Maggie op 19 mrt 2024
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable,and we want to ensure a better experience for you in the future. Please connect with us directly so we can address your concerns.

8/10 – Goed

Clay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was the best. Good place to stay when you have a flight in the morning. Clean.
1 nacht verbleven in maart 2024
Reactie van Melinda op 18 mrt 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again.

8/10 – Goed

Wesley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fun modern redo on an older property we will definitely be back for adults only pool parties
1 nacht verbleven in maart 2024
Reactie van Melinda op 19 mrt 2024
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!

8/10 – Goed

Susan

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Aubrey op 22 apr 2024
Thank you taking a moment and sharing your stay with us. Your feedback is important, and we are committed to making improvements.. We hope to see you again soon.

10/10 – Uitstekend

Brandon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Melinda op 16 mrt 2024
Thank you for your glowing review. We are happy to hear you enjoyed your stay at The Clarendon Hotel. Looking forward to welcoming you back soon!

2/10 – Ontzettend slecht

Emily

1 nacht verbleven in maart 2024
Reactie van Melinda op 5 apr 2024
We're truly sorry to hear about your experience here. Your feedback is crucial and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you

2/10 – Ontzettend slecht

Ali

1 nacht verbleven in maart 2024
Reactie van Melinda op 16 mrt 2024
We apologize for any shortcomings you experienced during your stay with us at The Clarendon Hotel. We take your feedback seriously and are eager to learn more about your specific concerns. Please contact us directly so we can work towards a resolution. Thank you for your understanding/

6/10 – Redelijk

Colleen

Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Melinda op 16 mrt 2024
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable,and we want to ensure a better experience for you in the future. Please connect with us directly so we can address your concerns.

4/10 – Matig

Lillian

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was not what i expected at all it was bare echoed and didnt seem home like. I dont know how this place is rated a 4 star .... i wouldnt rate it a 1 but its certainly not at 4. I was very disapointed. The staff was friendly and helpful thats probably the only thing i would rate a 4 for this hotel .....
1 nacht verbleven in maart 2024
Reactie van Melinda op 15 mrt 2024
We're truly sorry to hear about your experience here. Your feedback is crucial,and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.

2/10 – Ontzettend slecht

Frankie

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really dirty room and nothing was clean
1 nacht verbleven in maart 2024
Reactie van Maggie op 14 mrt 2024
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future.