Luxe hotels in San Juan

'The beach was nice but the lounge chair cushions were filthy …. The casino customer service was mediocre '

'YES except you are confronted if you move an umbrella or eat food from other location. :('

'We had a great stay here. Great room and pool area.'

'people were all very nice and helpful'

'Wanted to give a room without any daylight windows, needed to pay more then 500$ extra for an upgrade to have a room with windows. Charged multiple times for Valet parking while not used, after calls still not solved so now escalated to the credit card company, extreme bad service!'

'Loved our room we had a lovely balcony with a view of the beach and the pool. The spa services were amazing. The pools were nice and the servers and staff were friendly. The only issues was timing on getting service we waited long periods off times to get served or even be acknowledged. We found this unusual for an IGH property.'

'Amazing stay '

'Hospitality was nonexistent beyond the check in at the front desk. The kitchen and bar staff were rude and disrespectful when we ordered appetizers and drinks after our day out at the beach. There was construction the entire duration of our trip which made finding rides a bit challenging. I had to overhear several fights that happened in my hallway. As a single female traveler, I prioritize my safety and do not mind paying extra for a resort type of stay, this was not it. I had a nice vacation,...