Luxe hotels in San Juan

'I loved staying at the fairmont, they had complimentary items with our villa and a very comfy bed! Would absolutely stay again'

'The view was nice, room looked nice and clean however, there wasn’t enough counter space. Also, the A/C didn’t put out enough air and didn’t cool the room very well. The one thing that we didn’t appreciate was when there was no transparency when we ordered drinks on the beach in regards to being upfront about the expensive service charge. An average 12 ounce beer and a 12 ounce pina colada…$34 plus a tip, $40 total. Probably won’t stay at this place again.'

'I'll start with positives: room was cleaned every day. Food at the restaurants was good. The cleanliness of the pool and surrounding area was definitely a big issue. We got to the hotel and Thursday night and Friday pool was very clean but after that it wasn't touched. By Monday you had plastic cups sunk at the bottom of the pool, lots of sand, napkins floating etc. I brought it up on Saturday to the staff with the hopes that they would clean it but we left the property without anyone touching...

'Desde el momento que no se acercamos a la calzada de la calle, la experiencia fue única, el personal de recepción sumamente amable, cordial y respetuoso. Nos indicó las amenidades, horarios y todos los detalles importantes. Un hotel acogedor,súper tranquilo. Las camas súper cómodas. Nos sentimos como en casa. Si buscan una opción para pasarla súper bien en Puerto Rico y a la vez tener un descanso reparador con todo céntrico y sentirte mimado, no dejes de visitar.'

'Beautiful '

'The beach was wonderful and we had a great view '

'Here’s a cleaner and more polished version that still sounds genuine and firm: The hotel was very underwhelming and did not feel worth the price we paid. We arrived a few hours early and appreciated that the staff held our luggage while we waited for check-in. However, we were told we would be notified when the room was ready, and no one ever contacted us. Once we got to the room, we discovered there was no hot water, and the shower would sometimes stop running entirely in the middle of use....

'Wanted to give a room without any daylight windows, needed to pay more then 500$ extra for an upgrade to have a room with windows. Charged multiple times for Valet parking while not used, after calls still not solved so now escalated to the credit card company, extreme bad service!'