2 restaurants, breakfast served

Beoordelingen van Shibuya Excel Hotel Tokyu

4 out of 5
Shibuya Excel Hotel Tokyu
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 657 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 246 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 59 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 1005 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Makkelijk met de openbaar vervoer. Middel in het centrum. Ontzettend veel etenzaak in de buurt.
6 nachten verbleven in juli 2023
Reactie van Shibuya Excel Hotel Tokyu op 9 aug 2023
Thank you very much for your stay at our hotel

10/10 – Uitstekend

antal

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2022
Reactie van 渋谷エクセルホテル東急 op 13 mei 2022
この度は渋谷エクセルホテル東急をご利用頂き誠にありがとうございました。またのお越しをお待ちしております。

10/10 – Uitstekend

Hanne

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is situated in the middle of everything. You can't stay more centrally. The breakfast buffet is excellent :-)
5 nachten verbleven in april 2024

10/10 – Uitstekend

Jig

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brilliant excellent friendly staff and excellent location right above the Shibuya Crossing.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is right in the heart of Tokyo. Many restaurants and shopping right as you walk out of the hotel. The Shibuya Station, a major transportation hub is directly across the road.(as well as the Shibuya Scramble!) Check in on the fifth floor. Safe and clean area. Transportation from the Narita Airport to Shibuya Station very easy. Take the Narita Express from the airport directly to Shibuya Station. Reasonably priced for the location. Despite the busy area, the hotel was very quiet. Ask for a room on a high floor for a great view of the scramble and Tokyo pedestrains. Rooms are basic and very clean. We ate one night at the hotel restaurant. (pizza) It was very good. My husband left his backpack on the train and the staff went ABOVE AND BEYOND to help him locate it! They immediately called the train station lost and found. Someone turned it in! We could not have found it without their help. We will stay here again if we are ever in Tokyo.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Christine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really enjoyed our stay here in Shibuya. It’s literally an elevator ride down to the infamous Shibuya Crossing, Hachiko’s statue and the hustle and bustle of shopping and food and gacha in Shibuya. It is also a 15 minute walk to Yoyogi Park and about 20 minute walk to Harajuku/Omotoesando! Really loved this hotel. Super peaceful to sleep at night and great luggage forwarding service.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Ka Yan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good location
4 nachten verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 30 apr 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 – Uitstekend

Bruce

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
LOCATION
3 nachten verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 30 apr 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 – Uitstekend

Luce

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location with amazing views on the Shibuya Crossing. Staff very professional and helpful. Staff speaks well English!
1 nacht verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 28 apr 2024
Thank you very much for having us stay at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 – Uitstekend

Roice

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is in perfect location to enjoy Tokyo with the Shibuya station just crossing the famous Shibuya scramble crossing. Many restaurant around the hotel with good food and price
5 nachten verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 27 apr 2024
Thank you very much for staying at our hotel.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 – Uitstekend

Maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was amazing. We had a great view of the Shibuy sky building. The staff was very helpful and kind. They help us with our laugage delivery to our next destination. The hotel was easy to find and great access to the train stations. I will stay here again on my next trip to Japan.
4 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 27 apr 2024
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We look forward to seeing you soon on your next visit.

8/10 – Goed

Shun Man

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
10 nachten verbleven in april 2024

10/10 – Uitstekend

Phoebe

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is convenient ! This hotel is right at the airport & Mt Fuji bus stop and all the major train stops.
4 nachten verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 25 apr 2024
Thank you very much for staying at our hotel and taking the time to post this review.We look forward to serving you again in the near future.

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent views from the hotel rooms. Good size rooms. Excellent location and very easy bus service to the airport from the 5th floor. Very helpful staff too. Would recommend if you want to be in the Shibuya area.
3 nachten verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 22 apr 2024
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 – Uitstekend

Jack

4 nachten verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 22 apr 2024
Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time.We look forward to seeing you soon on your next visit.

8/10 – Goed

Alfred

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good Location for transpiration & shopping
9 nachten verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 21 apr 2024
Thank you very much for staying at our hotel.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

10/10 – Uitstekend

Sinem, Durham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing location
1 nacht verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 21 apr 2024
Thank you very much for staying at our hotel.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

10/10 – Uitstekend

??

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
とても便利な所で良かったです。 連泊だったのですが、清掃の時間を早くして欲しかったです。
3 nachten verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 22 apr 2024
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

6/10 – Redelijk

David

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel, but quite expensive. Breakfast was good but very expensive compared to eating out in Tokyo. Location was good, right at Shibuya crossing with train station next door.
4 nachten verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for staying at our hotel.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 – Uitstekend

Mustakjm

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right smack in the middle of Shibuya, great location great staff
1 nacht verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 – Uitstekend

Anna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 – Goed

Susan, Surrey

Positief: Netheid
3 nachten verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 – Goed

Maritza

Reisde met een groep, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very busy area which is great to be in to get around easy. Very close to Shibuya station. The hotel itself wasn't anything spectacular and cleanliness of room was slightly concerning. Found a sock behind a chair and a billfold on the desk when checked in that should have been easily seen by cleaning staff. That concerns me as to what else they missed. Staff at lobby were in general good except for one gentleman who attempted to block me from accessing the front desk when I returned from being out. It was closet to nighttime and I had a question for the front desk. Instead of welcoming a potential guest to the hotel he said hello and blocked my way. Very offputting. He could of said oh hello are you a guest rather than just being physically intimidating. So if you want to be close to Shibuya crossing and station then this could work for you but honestly for the price and what you actually get you might want to look elsewhere.
2 nachten verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We apologize that there were a lot of points that could not meet your expectations.

8/10 – Goed

JOSE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right in the middle of Shibuya, with direct access to the subwat station and to the street (Shibuya's crosswalk)
1 nacht verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 – Goed

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great spot with some excellent views of the scramble crossing. Room was spacious if a little dated, compared to the price tag. Staff were lovely and helpful. But it’s an excellent spot for exploring and so many dining options around and about.
1 nacht verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 – Goed

Tal

Reisde met partner
Positief: Netheid, voorzieningen
...
4 nachten verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

6/10 – Redelijk

???

Negatief: Netheid
1 nacht verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 – Uitstekend

Kay

4 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 30 apr 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

6/10 – Redelijk

Erin

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, it wasn't far from yoyogi park. They had a lot of great restaurants around in the area, also Market city was amazing. A grocery store just right under the hotel. What was terrible was that we almost missed our flight back home due to terrible service. I was told by the front desk to wait in the lobby for our taxi. The gentleman who had told us to wait later disappeared and was no longer at the front desk. We had waited over an hour until we just decided to call our own Uber. The unfortunate thing about Uber, or even the taxis, is that they don't pick up at the hotel, so you have to walk off the property to a side street to get picked up. Luckily, we made our flight with 10 minutes to spare *whew* I just wished that the gentleman would have let us know that it would take a while to get a taxi, or if he did just forget and left, he would at least had let us know the status. We did spend a good amount of money here, and the reviews were really good. It was the service that was a bit disappointing.
6 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to devote ourselves to work from the customer's perspective in the future so that we will not receive such opinions in the future.I really apologize for this time.We are waiting for the your next visit.

8/10 – Goed

Linda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location.Loved the corner unit for viewing of the crossing. The staff was terrific. The rooms are small and show their age. It could use a makeover, but it served the purpose.
2 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for staying at our hotel.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

6/10 – Redelijk

Sanjay

Reisde met partner
Positief: Personeel en service
Average. Aging property.
1 nacht verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

4/10 – Matig

Tony Xiao Xing, West Vancouver

Negatief: Personeel en service
Great location however extremely terrible being drop off by car to lobby . Spend a hour to locate the lobby . No service to assist load and unload baggages. Everything has to done by self
1 nacht verbleven in april 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

8/10 – Goed

Kelly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mostly enjoyed. Only reason 4 out of 5 stars due to the extremely hard bed.
2 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for having us stay at our hotel.We look forward to seeing you soon on your next visit.

10/10 – Uitstekend

Don

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved being at the Shibuya crossing. Shopping mall and restaurants connected to the hotel was very convenient.
4 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for having us stay at our hotel.We look forward to seeing you soon on your next visit.

8/10 – Goed

Jee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for having us stay at our hotel.We look forward to seeing you soon on your next visit.

10/10 – Uitstekend

Denzel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel to stay at for my first time in Japan. Very friendly staff made my trip a breeze. The room was spacious and quiet with a stunning view.
4 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 27 mrt 2024
Thank you very much for staying at our hotel the other day.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will be staying again in a few days. Very convenient location.
2 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 27 mrt 2024
Thank you very much for staying at our hotel the other day.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

6/10 – Redelijk

Thirapong

Zakenreiziger, Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen
Very bad for the price we paid (400 usd a night, no ABF). No early or late check out. Super small room and bathroom. Staffs are worst part, just like robots and show zero willing to support anything even calling a taxi. Location is the only thing make this hotel standing out. Recommend to pay more for better services hotel.
4 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 27 mrt 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

10/10 – Uitstekend

Katalin

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Elegant, clean
3 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 27 mrt 2024
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

8/10 – Goed

Chieko

Positief: Voorzieningen
リピあり
1 nacht verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 27 mrt 2024
この度は、数あるホテルの中より当ホテルにご宿泊ありがとうございます。今後も館内全スタッフ一丸となりまして、皆様にお寛ぎの場とご満足をご提供出来ますように取組んでまいります。

4/10 – Matig

Nataliya

Negatief: Staat van de accommodatie en faciliteiten
Average room . overpriced. Disappointed
2 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 27 mrt 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

10/10 – Uitstekend

Mi Kyung

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
교통이 무엇보다 편리하고 안전하다
3 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 27 mrt 2024
Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 – Uitstekend

Elesther

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient
4 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 27 mrt 2024
Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 – Uitstekend

Louellen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrific spot with wonderful thoughtful staff. Clean, comfy rooms and unbeatable location.
2 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 27 mrt 2024
Thank you very much for using our hotel.I hope that you will return to Japan.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 – Uitstekend

Mayra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for those visiting Japan for the first time. You can definitely hear the bustling city from the room but eventually it all quiets down after a certain point. Our room was a good size. The staff here was amazing and understood English. So many places to shop, eat and accessible transportation very close by.
3 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 27 mrt 2024
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.I am very pleased that you have liked us.I am happy if you can use the hotel again.

8/10 – Goed

Lesllie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
location
2 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 27 mrt 2024
Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 – Uitstekend

Amelia

9 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for having us stay at our hotel.We look forward to seeing you soon on your next visit.

10/10 – Uitstekend

Adolph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 27 mrt 2024
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 – Uitstekend

Roderick

6 nachten verbleven in maart 2024
Reactie van Shibuya Excel Hotel Tokyu op 18 apr 2024
Thank you very much for having us stay at our hotel.We look forward to seeing you soon on your next visit.