Booked a junior suite through Expedia at VENTUS MARINA because we wanted to be close to the ocean. After 10 hours of travel,we found out we were given at room at VENTUS HA, the sister hotel across the street by a lagoon.Despite having an email confirmation which clearly showed what we paid for, front desk wouldn't accommodate us. They didn't want to contact managm't either which is supposedly only available 9-5p. When they finally called him, he stated "it's not our fault, contact Expedia". HE DID NOT CARE. We were told they would put us in VENTUS MARINA if we paid an extra 600. Starving and exhausted, we spent an hour with expedia that night and an hour the next morning trying to rectify this issue. Expedia confirmed our reservation n blamed it on the hotel.
We were meeting two other couples for our vacation. We all booked separately, two reservations through Expedia/one through Booking. The third couple who used Booking faced the same exact issue as us.And while they were checking in, a separate large party of people checking in next to them also got the same shpeel.
To be clear there are 3 sister hotels. It seems when you book for the nicest, more expensive one by the ocean, the front desk and management will put you in the cheaper hotel by the lagoon and blame it on 3rd party vendors. They won't adjust the price, don't apologize, they try to make management unreachable to exhausted travelers, who'll probably give up and accept supbar accomodations
