Hotels in de buurt van Cenote Verde Lucero (Puerto Morelos)

'From the moment we booked to the time we checked out, the Mamma Loo staff was in constant communication with us. They let me know about prices outside the stay rates beforehand, they helped me arrange a welcome bouquet for my girlfriend, arranged for us to have a grill dinner and took breakfast all the way to our kuchil ( that’s how you say space/home in mayan). Bathroom was clean, dinning area was tidy and the room was nice and comfortable. My girlfriend loved this, she said “ we should do this...

'We stayed here with two families with 4 kids under 10 for two nights.They had so much for them to do. A pool, bounce houses, a trampoline, electric cars, a campfire, and they even got to play with the resident bunny, ducks, and chickens. The staff was also extremely kind and helpful making the kids food to order throughout the day and always finding things to entertain them. We didn't have our own car, but they happily drove us to local cenotes and even helped pick up a friend who needed a ride...

'Si. Todo bien con la alberca.'

'The road to the resort was not paved at all (dirt road with tons of potholes, an SUV or bigger vehicle is a must), it was remote, no cell reception (download an offline map), surrounded by jungle. We had fun driving through. The property was nice, peaceful and surrounded by nature. There is no cell reception but there is a wifi. The room that we stayed in was the comfort room. It was clean and comfortable. There was a musty smell at first but we aired the room out and it was fine after. I...

'Unless you are a member of La Herencia, expect to be treated a little less. From menu quality of just saying hola! '

'It’s an interesting place. Pros - great value Good rooms Clean No pool hot tub not working Cons. Isolated nothing around No English Snack bar shuts at 5:30 rather expensive '

'Todo estaba bien.'

'The staff were absolutely incredible. Everyone is so kind, welcoming, and really tries to make your stay special. The more inclusive policy of this hotel makes your stay so relaxing and allows you to truly enjoy the experience'

'Great Staff, location, beautiful sunrise, hotel’s exterior and interior, grill and pool. Not so good Water leak The smell of sewage No hair drier No clean up room for 4 days.(By mistake, or something like that...)'

'Poolside seating was plentiful and comfortable '

'Beach is not the best, but everything else is superb! Somewhat overpriced. Staff could do better at communicating with restaurants,'

'Staff very helpful and kind! The resort is very dated! Hot tub in our casita suite did not work, and no discount was offered when we reported it! Our private pool was slimy, dirty, and was NEVER cleaned our entire stay (7 nights)! Would definitely not recommend this resort to anyone! It was a very disappointing stay and Expedia should know that this resort only wants to sell memberships, at our check in, thru out our stay, and even the day we left waiting for our transportation to return to...

'The service was above and beyond food was OK. Everything was clean. It was just a little bit crowded because of spring break.'

'Never used it '

'Clean, April was excellent, kitchen was good but if I was going to stay for months barbecue by the pool would be nice. Very good location.'

'Las instalaciones,trato de el personal,amenidades y servicios son ecxelentes, En contra parte la calidad,sabor,cantidad y experiencia de los alimentos esta muy por debajo de lo que esperaba y con relacion a los precios de los alimentos son execivamente caros... Tener la capacidad economica y el poder de compra por parte del cliente no implica que se deba de cobrar fuera de proporcion y menos aun cuando la relacion costo beneficio esta mal proporcionada. En conclucion,la experiencia fue buena...

'Deeply Disappointed – Zero Support from Expedia and Grand Residences I am extremely disappointed in both Expedia and Grand Residences Riviera Cancun for their complete lack of support and accountability during a period of active travel restrictions. My request was simple: change my travel dates due to the U.S. travel advisory in effect at the time. I did not ask for a cancellation, I did not ask for a refund—only a date modification so I could still enjoy the stay at a later, safer time. I...