Familiehotels in Costa Mujeres

'Unprofessional team members'

'The property was super clean, and extremely well maintained with no issues. All the staff was very welcoming and helpful throughout the entire resort. The resort had everything we needed for our stay and exceeded my expectations every day. I can’t wait to go back.'

'We've been to cancun 4 times in the last 2 years,and this was by far our worst experience This was a very disappointing stay. The hotel is xtremely run down and outdated and is in need of major renovations. The A/C in our room barely worked, making the room uncomfortable. The room keys constantly stopped working, and to use the elevator we had to go up to another floor just to be able to go back down. As a Platinum member, I expected a better experience. The only “upgrade” we received was a...

'Only thing I enjoyed at this resort was the infinity pool, otherwise, nothing else! Food, drinks were terrible and bad service with certain servers ! When calling house keeping to bring towels and TP, they don’t even show up ! I got scammed by two people at excursion desk at resort ! The tour guide at my horseback riding excursion filed a complaint for me too as well! Will never come back to this resort!'

'This hotel is small (one cafe, one buffet spot, one restaurant). One, dual level pool with a bar (nice bartenders who made weak drinks). The room was large, but space was not used efficiently. The food was horrible (which, I suppose, is great if your plan is NOT to eat). The staff was always busy because they were understaffed; I almost felt bad asking for service since they looked overworked. The elevators were small (4 people max posted), and rusty. Overall, if you are picky about hotels,...

'I checked in one day late and they gave my room away. The room they gave me was dirty the toilet made a loud sound it was worse than a motel 6.'

'Very good overall'

'Fantastic family friendly resort, best calm beach area for children. The food is amazing, lots of variety everyday.'