My boyfriend and I stayed in room 15104 from 12/26/22-12/31/22. The service from the minute we stepped in until we left the premises was absolutely outstanding. From the receptionist and everyone in between the last guy that helped us carried our luggage at our departure time, they all provided us with a marvelous service. The treat we received was above and beyond their work duties as they added a lot of love and passion always looking after us and making sure we were comfortable and satisfied at all times. The food and drinks, our room, the room service, the pool, the beach, the events, the dancers and singers, the shows and the entertainment in general were so amazing.
I would like to give a special thanks to the following employees: our room housekeeper (don’t remember her name), the receptionist upon arrival (don’t remember his name), Ciro from the entertainment team, he is so likable, so full of beautiful contagious energy and every time he saw us around he recognized us and stopped to say “Hi”; Marcos from the Twist Social Bar, Celia, waitress at night time, the guy that brought us the drinks in the morning shift (don’t remember his name) from the Sol Cal buffet, Eduardo from the Spa services, Alex from the entertainment team, Blanca waitress from the pool area, and the fitness team. We spent quiet a while talking with all of these people mentioned, although they were very busy at all times, they managed to served us while gifting us with nice conversations ❤️
