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'The room was totally not what I thought it would be. The ground was wet and dirty, I didn’t want to walk on it without shoes on. The WiFi is really back working. The hotel from the outside looks good, but unfortunately that’s the only good point. '

'The spa wasnt open , the restaurant wasnt open . Both showers leaked , But , overall very nice and quiet . The A.C. worked good .'

'Prijs kwaliteit was het ondermaats. Wifi was slecht in de kamers, in het hotel en op het strand was dit uitstekend. Douche had weinig druk en werd niet warm. '

'Amazing hospitality and property for an unbelievable low rate. Thank you so much! We had the best time!'

'Loved the ocean beach. Servers came frequently to ask your beverage orders and fresg coconut water from the husk. Rooms were cleaned daily & fresh towels were plentiful at the beach. Loved the swim bars at the main pool. Excellent services to throughout my 5-day stay June 2026 at Playa de las Mujeres at Excellence Hotel in Punta Sam, Mexico. Staff was very accommodating and courteous.'

'Amazing stay! Very peaceful and felt like an authentic visit to mexico. Gracias!'

'The check in seemed nice, we got a wet towel and a drink which was really tasty, the check in itsself lasted way too long, im not exaggerating when im saying it took at least half an hour. The room and the pools were really nice. We did a round trip and of all the places we've been to the staff in this hotel was the least friendly. There are red cabs outside the hotel. They charge like 3 times the normal price. Ordinary cabs aren't allowed to pick up people from/nearby hotel. If you try to catch...

'Great place to relax and enjoy the beach or pool. Food is great. Staff is absolutely the best and helpful with everything you may need. Recommended it to family and friends for future vacations. Definitely enjoyed my time there and plan to book again.'

'JC is amazing. He waited on us and brought food, drinks etc to us while floating in the ocean We never had to ask for anything he anticipated what we were wanting before even asking. and walked into the water to bring it too us also gotta say Richie, Ricardo, Louis and Miguel were awesome. They took care of us at the bar and in the dining room. amazing staff Regarding mia. just know. the rooms are clean not updated. but the ocean is amazing and the staff goes above and beyond'

'There was no issue with SLS Hotel at all, services, staff,…. were great, except at the certain time of the day hotel walk paths and hotel facilities blocked by religious Jewish people and interrupting hotel resident comfort and causing conflict. I am hoping SLS management put more attention to this issue.'