8/10 – Goed
Joy, Wilkes-Barre Twp.
Reisde met partner
1 mei 2026
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was really nice that they set up our room with a nice tray of fruit and a bottle of Brut Champagne 🍾 for being a vip guest. Then for my birthday 🎂 they set the room up with balloons, a bottle of wine, fruit tray, and meat & cheese tray, and made a heart shape on the floor with rose petals. They also left a bag for my birthday with a tee shirt, a small basket of Mexican candy, Riviera Maya refrigerator magnet, and a printed up birthday card with name on it. The Concierge Ali was very sweet and made sure everything was to our liking. We enjoyed all the wildlife especially seeing monkey. Pools were clean, and the grounds well maintained. Specialty Restaurants were good, but the buffet was lacking in food quality compared to other resorts we've been too. A bit displeased with the very gray looking sheets, and bathroom towels. Asked for a blanket for the bed and it had black marks on it as if someone used it to work on a car. I did take it up the front desk the next day to show them the dirty looking blanket we received and told them how dirty their sheets and towels looked. I also asked for a mattress pad for comfort. When we came back to the room later, it looked like they gave us new sheets & towels, along with putting on a mattress pad. Very please they replaced things. Only issue was they gave us a sheet when we called again for a blanket. Staff was nice, drinks were good, & the resort is very nice looking & well maintained. We did have an enjoyable stay at Kantenah.
Joy
7 nachten verbleven in april 2026
