Hotels in de buurt van Santuario de la Esperanza & Cápsula del Tiempo (Puerto Morelos)

'Deeply Disappointed – Zero Support from Expedia and Grand Residences I am extremely disappointed in both Expedia and Grand Residences Riviera Cancun for their complete lack of support and accountability during a period of active travel restrictions. My request was simple: change my travel dates due to the U.S. travel advisory in effect at the time. I did not ask for a cancellation, I did not ask for a refund—only a date modification so I could still enjoy the stay at a later, safer time. I...

'Great Staff, location, beautiful sunrise, hotel’s exterior and interior, grill and pool. Not so good Water leak The smell of sewage No hair drier No clean up room for 4 days.(By mistake, or something like that...)'

'QR code for check-in was difficult in the direct sun. Clean and beautifully furnished. Pool was great.'

'Enjoyed my stay! '

'Todo estaba bien.'

'This hotel has a lot of potential, but it needs a lot of investment in the building and good staff. I hope the new management will take care of this.'

'Accommodations are very clean, great location, staff are very friendly and helpful. This Accommodation would be great for short term guests but falls very short on long term guests. I was booked for 7 weeks but was expected to go that long without fresh sheets and towels unless I was willing to pay for them. When I wanted to send my linens to Rush Laundry for much less than what they wanted to charge me, I was told that I couldn't send their property out...on the original booking it stated that...

'mi estancia ha sido realmente corta y considero que no es suficiente para evaluar correctamente todos los aspectos mencionados'

'Good staff'

'The apartment was very clean upon arrival, checkin was easy, (keys in a lock box). Lots to see and do everything within walking distance. The beach 5 min walk and a large grocery also 5 min away. If you have mobilty issues this place has 34 steps to walk up to get in. There was no housekeeping and no broom to sweep up all the fallen palapa grass from the roof of the apt which seems to fall daily.'

'It was a pleasant stay except that! The hot water does not work, the air conditioning fails 1 time out of 4. Not to mention that the pool's water levels are too low, so the filter doesn't work.…. '

'Beach is a no go, but the resort is nice. All the restaurants are fully booked for evening dinners before you even check in. The buffet is pretty good though. '

'Pleasantly surprised with the entire resort - would definitely come back again. Enjoyed the food! '

'Great location, comfortable beds, 2 bathrooms, beach chairs, bikes to use. nice little balcony with great views. Suited our needs perfectly, we would stay there again. '

'Pools were clean, facilities were great, food was excellent!!'

'Never used it '