We had a generally pleasant experience, but a very troubling situation needs to be mentioned. While sitting in the lobby, I accidentally left my wallet on a chair. Minutes later, it was gone. Luckily, I had a hidden GPS tracker inside and confirmed it never left the area. I showed security the real-time location, and after that, the wallet “magically” appeared—on the bed of a pickup truck in the parking lot, an area I never went near. All signs point to a staff member being involved, as no outside guest would have access or reason to do that. I was never shown any camera footage (they claimed the area had no coverage), and although I filed a formal report (I have a copy), I never heard back. I doubt upper management was even informed. Without the GPS, I’m sure I would’ve never recovered it. July 30 5:06-5:12pm
Besides that, the hotel looks stunning, but service does not match the design. Elevators are slow, hot, overcrowded, and unreliable. Restaurant service is chaotic—untrained staff, long gaps with no open dining options, and poor customer interaction. Most staff were cold and unwelcoming, except for the entertainment team, who were truly amazing and full of energy. Honestly, the property deserves better management. The current team is ruining what could be an excellent resort.
