Spahotels in Encanto

'Room wasn't ready upon arrival, it smelled like it was recently painted which was overwhelming, pool wasn't usable and was filthy, overall disappointing. Staff was trying, but seemed untrained and lost. It has potential, just needs some direction'

'Very clean and most staff was very helpful. If you are a smoker and happen to smoke by an ash tray, LOOK OUT! Security will make up the rules as they see fit and decide where the smoking sections are. Front desk person was like a zombie and when I asked if our room had a view, she said “yeah”… we had a view of the loading dock, and a loud HVAC unit right next to the room. We’ve stayed here for three years in a row now, but this may be the last. Hidden resort fees that pop up after you’re stay as...

'Wanted to use the pool but there was so much goose poop in the water it was gross. The showers for the pool were not close to hotel for ease of access. Suggest that they put a net over the pool (like they do in Florida) to keep the birds out. It would also help if there was a door closer to the Uber lift area instead of walking from the hotel to the main door and then to the Uber area. Could eliminate 1000 yards of walking by doing this. But overall my group had a very good time there and...

'Beds were so comfy, slept like a baby! Staff was nice, breakfast on site was pretty good! '

'I loved it here! I traveled solo, it is safe, peaceful and breath taking views. The staff is helpful, room is clean. 10/10.'

'Super clean property and room. Very welcoming staff. Excellent food and the Spa was fantastic! Ask for Jake!!!'

'The staff was very accommodating when we asked to change rooms. Our first room was very old and the capet was stained and in terrible condition the screen was hanging off of the slider to the balcony and the security latch to the door fell off. There were phones in the room but they weren’t plugged into anything so I had to drive over to the lobby for help changing rooms. Another issue was the extensive noise from workers and leaf blowers and construction from surrounding properties. It was not...