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'The one thing that really disappointed me about this place is that their listing on Hotels.com mentions an airport shuttle, but on arrival they tell me to take a taxi, as they 'do not do airport transfers'. As I specifically picked a non-chain hotel that -did- have an airport shuttle, this led to my stay costing USD 80 more than anticipated. The only response from the staff was weak apologies and an offer to call a taxi. After complaining online, the hotel said they might, with advance notice,...

'Reasonably priced. Easy check in. Would be nice if couch was pull out bed & there was a tv in living room other then that no complaints '

'Atmosphere was fun and funky. The rooftop pool, views and bar were great. The bar tender was very nice and welcoming when we were at. the pool. '

'Always love this place, my go to in Dallas! Homey, quiet and clean! '

'I travel to Dallas for work regularly. Most business hotels around the downtown area are all variations on the same boring thing design, but ZaZa offers the usual amenities in a much more original way. Nicely furnished rooms (many of them themed) and movie memorabilia make the hotel my favourite place to stay in Dallas '

'I have stayed here several times and I am almost never disappointed. The service at the hotel (on all levels) is excellent. Everyone goes out of their way to make sure that every need is met. Our room was very comfortable and the concierge was key to arranging for the hotel car to take us to dinner and get us back to the hotel.'