Hotels met restaurant in Western Massachusetts

'Staff'

'We really enjoyed our stay here! The room was very comfortable and clean with ample outlets and ports for device charging. Elevators make the multiple levels of the building easily accessed. Especially fabulous features are the inn's restaurant (featuring delicious and beautifully presented food that we sampled for dinner and breakfast) along with their full bar and excellent wine offerings.'

'They were so nice. The room was comfortable and quaint. It was great to have a mini fridge and kuerig coffee maker in the room. We can’t wait to stay there again!'

'a'

'I usually stay here and yes staff are nice and rooms are decent but I’ve seen a decline in amenities. Maybe the expense of things - bathrobe in room, water and snacks were what I was used to seeing .in the room.'

'I have stayed here a few times before and it is a nice place but needs improvement. There was no soap to wash your hands at the bathroom sink, the dispensers in the shower were not working. I had to remove the cover of the dispenser on the shampoo and body wash to get the product out. The coffee at breakfast was like water. '

'Very impressed with the continental breakfast (gluten free section was very much appreciated) and the ease of parking.'

'Had a wonderful 4 night stay at the Black Swan Inn. Location was great - close to Lenox and on a beautiful lake - I recommend booking a lakeside room.'