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"Room was clean! People were friendly! Location is excellent! Very easy to walk to different nearby attractions"

"This hotel is truly beautiful — Art Deco style, full of character and soul. The lobby is stunning, and the corridors feel like they transport you to a different era, with elegant marble floors… It could easily be a museum. It’s located downtown, and many sights are within walking distance. The subway and bus stops are also nearby. Our room was clean, the bed was comfortable, but the bathroom could use renovation. However, it’s a large hotel, and that comes with some downsides. There was a long queue for both check-in and check-out, as not all service desks were staffed. We stayed for four nights, but had to downgrade our room because it still wasn’t ready — even at 5 PM. There was no refund, and as compensation we were offered a free breakfast, which turned out to be just for one day. Very disappointing. Upon check-out, the bills I received showed additional charges of $352.26 for taxes and parking. However, my credit card was charged a total of €495.88 — significantly more than expected. I sent multiple messages via Expedia, but the hotel never responded. Since I was traveling through the U.S., I didn’t have the time to call and follow up properly. I sincerely hope the hotel will look into this and respond accordingly."

"Goede locatie en zeer vriendelijk en behulpzaam personeel! "

"Leuk hotel en goede locatie. Parkeren alleen schofterig duur! 62 per nacht"

"Great lake views"

"Great room, small but cued."

"Simpel hotel, maar alles was goed voor ons"

"I loved the place, at first it was a bit confusing with check in since it’s on the fourth floor but all went well"

"Dit hotel verdient de benaming Royal en is verre va 4 sterren. Het is grote stad hotel dat weinig te bieden heeft en bijna alles uitdruk tin geld Mijn kamer is in ruim twee dagen niet schoongemaakt , zelfs de handdoeken niet verwisseld Het restaurant CBR serveert heel weinig en slecht eten voor een hoge prijs De bediening vindt zich zelf geweldig maar is het niet en lijkt uit te zijn op een dikke fooi Het hotel is sfeerloos en zeker niet mijn smaak Ik reis veelvuldig en ruim 40 jaar wereldwijd, dit hotel zal ik niet meer kiezen en daarmede waarschijnlijk ook geen andere Sonesta hotels "