This trip to Cancun was the first time I traveled with my parents. However, I was so disappointed with the service at this hotel. My parents and my family of 3 were all traveling together, but when we checked in, they said they couldn't give us rooms close together and assigned us rooms that were completely far away. 2315, 2703 I was so shocked that I complained, and the next day, we were assigned 2703 and 2706, but the room that the 3 of us were assigned to had a sofa bed instead of the double bed we wanted. After using the jacuzzi and draining the water, the room got really wet. It was definitely leaking, but the hotel was busy making excuses that it was because we opened the window. Anyway, I suffered because I was sleeping in a wet place. There was no restaurant that I would recommend, and the food was so bad, and the hotel lobby was so hot. To escape the heat, I had no choice but to go into my room. My parents would stay in their room and only come out for a moment when they were eating. What kind of trip is this? It was a trip that cost about $8500 for 5 people in a package, but it was really disappointing. And, the day before leaving, my mother fell in the bathroom and hurt her head. She was taken to the first floor office by the medical staff and had her head stitched up. Of course, the hotel did not take any responsibility, and we ended up paying an additional $620 for the treatment. I really do not recommend this hotel resort.
