2/10 – Ontzettend slecht
Juliana
Reisde met familie
28 dec 2025
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I spent Christmas 2025 at Cozumel Cozumeleño , and it was the worst resort experience I’ve ever had. The marketing is pure deception—what’s advertised online does not match reality. The property is crumbling: all hot-tubs were broken, malfunctioning shower doors, loose sink handles, and even a safety deposit box that barely worked. Stairs are crumbling with exposed wire making it unsafe
The food was bland, repetitive, and poorly communicated. You only get certain items if you know the “secret menu” and ask for them specifically—ice cream, for example, is hidden unless you know to request it. Dining felt like a guessing game, and we barely ate because the food wasn’t worth it.
Entertainment? Nonexistent. No music, no activities, not even on Christmas Eve. Guests dressed beautifully for the holiday sat around bored. The pool table was uneven, sticks had no tips, the ping-pong table was broken, and the gym was laughable—a tiny closet with one outdated machine.
The front desk and activities desk gave conflicting information, leaving guests frustrated. This resort is a masterclass in marketing deception, delivering a subpar experience that feels like a scam. If you value your money and your holiday, stay far away from Cozumel Cozumeleño
Juliana
7 nachten verbleven in december 2025
