Kies je hotel in Monroe County

'I was extremely frustrated to discover that my room was directly above the hotel's event space, where a wedding reception was taking place. At no point before or during check-in was I informed that there would be an event loud enough to be fully audible from my room. Had I known, I would have asked whether another room was available—or, quite honestly, chosen to stay elsewhere. This is not something I would expect when paying for what is marketed as a high-quality hotel experience. While I...

'We were an hour early due to a schedule change that was out of our control. The lady at front desk helped us get into our room so we could make our event. She did not have to do that, and she went out of her way to help us. I really appreciated it.'

'the staff at desk. not helpful or care at all'

'Room looked clean, but there was an odor, otherwise everything was good. Thank you'

'The first room had a broken window, broken lock on the door ,ripped curtains, dirtycoffee pot - I asked to change rooms and there wasn’t any so we kept the luggage rack in front of the room door to sleep. The second room , the following day was dirty , stains on the box spring, toe nail clippings on the floor dirt and cereal in the drawers. Really unacceptable'

'Grote kamer, schoon, fijne bedden'

'La atención al cliente es malísima me cobraron dinero demás mucha humedad habitación sucia nevera con vidrios apestosa baños horrible tienes que llevar Clorox para desinfectar todo el cuarto estaba lleno de telas arañas toallas apestosas tienes que llevar tus propias toalllas y sábanas la cocina pésima con costra o residuos de alimentos me he quedado anteriormente en hoteles más económicos y le dan tres patadas a este no lo recomiendo para nada es pésimo tiene olor a humedad y hongo'

'Everything was really clean and good'

'1'

'Easier and more convenient for me due to being close to my job. A lot of stores and restaurants nearby will definitely book again.'

'Breakfast very good. Staff very professional'

'Our stay was good and convenient for our visit to the museum of play. The rooms were very clean and well maintained and the staff was friendly. Rated it only a 3 based on the breakfast buffet experience. When selecting a hotel we chose this one as it included a breakfast buffet. People were sticking their bare hands in the waffle batter mix tub to scoop out the batter because the dispenser was clogged. The meat that was served was like a chopped up hot dog. We decided to just take an apple and...

'Clean room and staff were friendly and helpful.'

'Nice breakfast, swimming pool, and free parking, close to the downtown of Rochester.'