3 buitenzwembaden, parasols voor strand/zwembad

Beoordelingen van Bahia Principe Grand Tulum - All Inclusive

4 out of 5
Bahia Principe Grand Tulum - All Inclusive
Crta Chetumal - Cancun Km 250, Akumal, QROO

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 760 van 1382 beoordelingen" "
Gastenscore: 8 - Goed. 315 van 1382 beoordelingen" "
Gastenscore: 6 - Redelijk. 155 van 1382 beoordelingen" "
Gastenscore: 4 - Matig. 73 van 1382 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 79 van 1382 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Demy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
alles was echt geweldig, niks aan te merken
11 nachten verbleven in september 2021
Reactie van Online Reputation op 20 sep 2021
Dear guest, First of all, thank you for choosing our little paradise for your Mexican holidays! We look forward to welcome you back and give you another unforgettable lifetime experience. Kind Regards, Irma Ramos Bahia Principe Grand Tulum.

10/10 – Uitstekend

zygmunt

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like everything,staff and service excellence.
7 nachten verbleven in februari 2024
Reactie van Online Reputation op 24 mei 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

8/10 – Goed

Yarelis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn't like that when something was needed in the room, for example shower gel or shampoo you had to call more than once because it wouldn't arrive. Sometimes towels were not left in the room or blowdryer. We didn't enjoy Tequila Restaurant. The rest was excellent.
6 nachten verbleven in mei 2024
Reactie van Online Reputation op 24 mei 2024
Dear guestThank you for your feedback. We apologize for the inconvenience you experienced with the room amenities and the service at Tequila Restaurant. Your comments are valuable to us, and we will address these issues to improve our service. We're glad to hear that the rest of your stay was excellent, and we hope to welcome you back in the future.Best regards!

8/10 – Goed

Angelique

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This resort is very family friendly, which I liked. If you’re looking to party as an adult maybe look elsewhere. This being my 1st all inclusive it was a good experience and worth the price for myself and another adult. The reason for 4/5 is b/c I wouldn’t consider it luxury- it’s not the Ritz BUT it’s comfortable, clean and safe. Food options were okay, their Brazilian steak house was probably the best on site restaurant. Beach wasn’t really for swimming, but was perfect for sun bathing. The staff were all super friendly and helpful. The tours booked via hotel made life really easy. I would go back with my family as I saw tons of activities for kiddos.
5 nachten verbleven in mei 2024
Reactie van Online Reputation op 23 mei 2024
Dear guest,Thank you for your thoughtful review and for choosing our resort for your first all-inclusive experience! We’re delighted that you found our resort to be family-friendly and appreciated our staff's friendliness and helpfulness. Your feedback on the dining options and the beach is valuable, and we’re glad you enjoyed the Brazilian steakhouse. We look forward to welcoming you and your family back for more memorable activities and relaxation!

10/10 – Uitstekend

CATHY, Everett

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The music could use some improvement too many Spanish songs.
4 nachten verbleven in mei 2024
Reactie van Online Reputation op 23 mei 2024
Thank you for your feedback! We're glad you shared your thoughts on the music selection. We’ll work on diversifying our playlist to include a wider variety of genres. We hope to enhance your experience during your next stay with us!

6/10 – Redelijk

Qureshi Hamza

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Online Reputation op 22 mei 2024
Dear guestWe thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!

6/10 – Redelijk

Syed Murtaza

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Although the resort is well maintained and food is good, having no AC in the resort makes it a 3 star experience. Unfortunately I would not come back because of this.
Reactie van Online Reputation op 21 mei 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

10/10 – Uitstekend

Leen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the entertainment team and the cleanliness of the resort
4 nachten verbleven in mei 2024
Reactie van Online Reputation op 21 mei 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

10/10 – Uitstekend

Mirko

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
lots of fun , great service, very friendly but professional, goo food, room, entertainment, breakfast, and the only thing I need to mention was the drinks at the pool were a little weak, but in the heat and all day , maybe that is a good thing.
4 nachten verbleven in mei 2024
Reactie van Online Reputation op 19 mei 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

8/10 – Goed

Sonia

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
El lugar es bonito pero para ser un concepto de all inclusive nos pareció que le hace falta mucho por ofrecer en tema de servicio del personal (nadie te atiende y si te atiende no es con la mejor actitud). Las distancias son muy largas, dependes de un transporte que te lleva a los otros lobbys si es que reservaste en algún restaurante de especialidad o hay algún evento especial. Nos quedamos en Grand Tulum y es muy bonito, la suite muy cómoda, pero de nuevo el servicio: no tienen room service, sólo tienen un restaurante buffet con horarios nuy restringidos así que por las tardes dependes de la comida rápida que ofrecen en el bar y eso puede cansar también (además de que tienes que caminar mucho para ir por comida) en general es bonito pero es MUY CANSADO ya que estar esperando por los carritos es muy tardado también y a veces van muy llenos así que tienes que esperar de nuevo u optar por caminar. Si eres alguien que disfruta mucho caminar entonces está bien, nosotros íbamos con niñas pequeñas así que hubiéramos preferido otra dinámica. Las albercas de juegos y el kids club excelente.
6 nachten verbleven in mei 2024
Reactie van Online Reputation op 16 mei 2024
Estimada Huésped, Queremos agradecerle enormemente por compartir con nosotros sus comentarios con respecto a su reciente estancia, realmente fue un deleite el haber sido su anfitrión y esperamos que nuestros servicios y equipo de trabajo estuvieran a la altura de sus expectativas. Saludos cordiales de la Riviera Maya

4/10 – Matig

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We didn’t receive any VIP or anything at all and it was our anniversary and 3 times when to the guest services to tell them to do something for my wife in the room and they didn’t and I even had to ask to clean the room
4 nachten verbleven in mei 2024
Reactie van Online Reputation op 15 mei 2024
Dear Guest, We really appreciate that you are taking the time to share us some valuable comments about your stay with us.. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. Kind regards!

8/10 – Goed

Jacqueline

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The resort was quite pleasant. I enjoyed the beach as well as the activities.
7 nachten verbleven in april 2024
Reactie van Online Reputation op 14 mei 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

6/10 – Redelijk

Marcin

Positief: Netheid, personeel en service
6 nachten verbleven in mei 2024
Reactie van Online Reputation op 15 mei 2024
Dear guest,We appreciate you choosing our resort for your holidays.We would have liked to know your comments through this important mediumWe hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.Best regards

8/10 – Goed

Nina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
No Ac in restaurants, no cafe and pastries area. Only coffee in the Lobby from a machine. No room service.
7 nachten verbleven in mei 2024
Reactie van Online Reputation op 13 mei 2024
Dear guest, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

6/10 – Redelijk

Linda

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid
There is only Ac in the room, too hot in the dining areas. Service was great in restaurants and buffet. Service at pool bars are slow.
Reactie van Online Reputation op 13 mei 2024
Dear guest, all comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. Thank you and kind regards!

4/10 – Matig

Jason

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No air condition, had to wait a long time at the swim up bar, no room service
7 nachten verbleven in mei 2024
Reactie van Online Reputation op 13 mei 2024
Dear Guest, We really appreciate that you are taking the time to share us some valuable comments about your stay with us. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Our best regards!

10/10 – Uitstekend

Mariusz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van onlinereputationbptul op 11 mei 2024
Dear MariuszThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

6/10 – Redelijk

Divyesh

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Average stay. Check in staff and customer service training could be better. Language barrier seems to be a predominant issue. kitchen serving staff is great, relatively more options for vegetarians. It looks like the property has given a great platform for Indian food for the buffet although it’s executed poorly. Probably one of the worst Indian food we have had in a resort like this. Nans are as brittle as crackers and Bhatura are thicker than pizza crust. Curries were served cold on the buffet table, most curries tasted the same. I don’t believe the chef is trained properly. Another setback was to find out dining in restaurants aren’t included for each day of your stay, it’s half the number of days. In our case we stayed 5 nights and got to pick the restaurant 2 days- that’s included. Any more reservations will cost you money.
5 nachten verbleven in april 2024
Reactie van onlinereputationbptul op 11 mei 2024
Dear DivyesheAll comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. We hope you give us a second chance to restore your confidence in our resort, it would be wonderful to host you again.Kind regards! Arnold Domínguez

8/10 – Goed

Priscila

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Un hotel muy bonito, recomendado!
4 nachten verbleven in mei 2024
Reactie van onlinereputationbptul op 9 mei 2024
Estimada Priscila,Muchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso.Esperamos darle la bienvenida en un futuro no muy lejano y poder ser partícipes nuevamente de su experiencia vacacional.Saludos cordiales,Arnold Domínguez

10/10 – Uitstekend

fernando

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lo que no me gusto es poca Opciones en el buffet , solo habia un cantinero el la picina
3 nachten verbleven in mei 2024
Reactie van onlinereputationbptul op 8 mei 2024
Estimado Fernando,Le agradecemos mucho que se haya tomado el tiempo de manifestar su opinión sobre su estancia en el hotel.Sus comentarios son de suma importancia para nosotros y para ayudarnos a continuar mejorando.Gracias por ser parte de nosotros y esperamos nos dé la oportunidad de recibirle de nuevo.Saludos cordiales,Arnold Domínguez

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The dinning areas were very hot, even the a la cartes with closed doors there seemed to very little air conditioning. Eric and Dominico from the activities were so much fun and they did an amazing job of engaging everyone. I love the big bottles of shampoo, conditioner and body wash. An amazing thing to add would be body moisturizer in the same format.
6 nachten verbleven in april 2024
Reactie van onlinereputationbptul op 8 mei 2024
Dear CatherineThank you for trusting the Bahia Principe Grand Tulum to enjoy your holidays.Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team. Be assured that our hotel will never cease in its efforts to constantly improve the quality of services provided.Sending you our best regards from all the team,Arnold Domínguez

10/10 – Uitstekend

Trina

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall a great resort. Lots of options for food and Al la carte restaurants. The buffet also had lots of options including vegan and gluten free food. The staff was really friendly and there were lots of activities on the resort. The entertainment was also very good. The beach was nice but a little rocky and we were there during the time when there was a lot of seaweed which they did a good job removing as best they could each day. There was also a great little market but it was a bit expensive. We had a great stay!
6 nachten verbleven in april 2024
Reactie van onlinereputationbptul op 7 mei 2024
Dear Trina,Allow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday!We are thrilled to read your kind words and we feel proud to know you could enjoy the excellent food in our restaurants, the beach, the personal attention our colleagues offer and more!If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way.Best regards from Mexico,Arnold Domínguez

10/10 – Uitstekend

Bernardo Alvarez

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience! Wonderful treat by the staff and good quality amenities around the property
4 nachten verbleven in mei 2024
Reactie van onlinereputationbptul op 7 mei 2024
Dear BernardoThank you for trusting the Bahia Principe Grand Tulum to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez

8/10 – Goed

Eduardo

Positief: Netheid, personeel en service
3 nachten verbleven in mei 2024
Reactie van onlinereputationbptul op 8 mei 2024
Estimado EsduardoMuchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso.Esperamos darle la bienvenida en un futuro no muy lejano y poder ser partícipes nuevamente de su experiencia vacacional. Saludos cordiales,Arnold Domínguez

10/10 – Uitstekend

Shachi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great..
5 nachten verbleven in april 2024
Reactie van onlinereputationbptul op 7 mei 2024
Dear ShachiThank you for your visit and for your rating.We are happy to know you had a great time with us and would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 – Goed

Oralie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very nice
9 nachten verbleven in april 2024

8/10 – Goed

Rohit

3 nachten verbleven in april 2024

10/10 – Uitstekend

Scott Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024

4/10 – Matig

Simon

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Disappointing
7 nachten verbleven in april 2024

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024

10/10 – Uitstekend

Aracelly Majluf

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We spent one week at this resort and can’t say enough good things about it! We were hesitant bc of some of the negative reviews but I honestly didn’t experience anything bad while staying here. The staff is amazing, the food is great, lots of things to do, etc. 10/10 recommend!!!
7 nachten verbleven in april 2024

8/10 – Goed

Alexander

5 nachten verbleven in maart 2024
Reactie van Online Reputation op 22 mei 2024
Dear guestWe thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!

8/10 – Goed

Lucette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was nice. It was hard to get into the specialty restaurants. They were all booked. Taking back the bird and animal running in the buffet cast. The gym was under construction. Other than that hotel was very nice people nice. The food was good. I wish I had known you can go to the other restaurants in the other properties before the end of my trip. I did not get that information upon check in. Yeah
6 nachten verbleven in april 2024
Reactie van Online Reputation op 3 mei 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

8/10 – Goed

Maria, Yonkers

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you are looking to be secluded, then this is the place for you. It is a very nice, large property and I love the fact that you can move between their sister resorts. But honestly, if it wasn’t for that, I am not sure if I would have enjoyed it here as much.
7 nachten verbleven in april 2024
Reactie van Online Reputation op 2 mei 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 – Goed

Dayana Maria

4 nachten verbleven in april 2024
Reactie van Online Reputation op 21 mei 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 – Goed

kevin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bahia Principe Grand Tulum was a beautiful resort to stay, we upgraded our room and the only issue was we couldnt use the jet tub since the drain plug wasnt working and a door issue which they fixed promptly. It is a very large resort so any room requests such as towels, water typically didnt happen when requested. Besides that the resort itself was fantastic, the kids club must have been great since our kids didnt want to leave. A few people that stood out to make our experience that much better was Yoda part of the entertainment team and Hugo from the Tequila Mexican restaurant.
6 nachten verbleven in april 2024
Reactie van Online Reputation op 2 mei 2024
Dear Guest:We are more than happy to know that you enjoyed the services, the staff and our facility.It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 – Uitstekend

Daniela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lugar tranquilo, ameno, la comida muy bien, servicio y trato amable
3 nachten verbleven in april 2024
Reactie van Online Reputation op 2 mei 2024
Estimada Huésped, Queremos agradecerle enormemente por compartir con nosotros sus comentarios con respecto a su reciente estancia, realmente fue un deleite el haber sido su anfitrión y esperamos que nuestros servicios y equipo de trabajo estuvieran a la altura de sus expectativas. Saludos cordiales de la Riviera Maya,

2/10 – Ontzettend slecht

Zulyanette

Reisde met een groep
Negatief: Netheid, personeel en service en voorzieningen
El servicio al cliente fue pésimo.
5 nachten verbleven in april 2024
Reactie van Online Reputation op 2 mei 2024
Estimado huésped: En primer lugar, me gustaría agradecerle sus comentarios detallados sobre su reciente estadía en nuestro complejo hotelero. Es una pena que no hayamos superado sus expectativas. Esperamos tener la oportunidad de cambiar tu percepción en el futuro. ¡¡¡Saludos !!!

10/10 – Uitstekend

Joseph

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall very satisfied with the property. Many different areas to spend the day at depending on what mood and vibe you are looking for. Lots of activities during the day and night around the pool and in the theater. Buffet was very good. Lots of options for breakfast, lunch, and dinner. A la carte dinners lacked a bit. Expected more from the Mediterranean restaurant. Japanese and the Grande Tortuga were average. Definitely felt safe walking around and staff always made us feel welcomed. Would definitely recommend this property.
6 nachten verbleven in april 2024
Reactie van Online Reputation op 30 apr 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

10/10 – Uitstekend

Jillian

4 nachten verbleven in april 2024
Reactie van Online Reputation op 20 mei 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 – Uitstekend

Ana

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very large all inclusive resort with lots of activities excellent entertainment staff and great food
4 nachten verbleven in april 2024
Reactie van Online Reputation op 29 apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 – Uitstekend

Joshua Adam

5 nachten verbleven in april 2024
Reactie van Online Reputation op 19 mei 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 – Uitstekend

JALAWAR

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very polite staff buffet was good transportation around the resorts was good
7 nachten verbleven in april 2024
Reactie van Online Reputation op 28 apr 2024
Dear Guest: We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 – Uitstekend

Adrian

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place was great and food was ok
5 nachten verbleven in april 2024
Reactie van Online Reputation op 28 apr 2024
Dear guest, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

8/10 – Goed

Pio

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Shows weddings
6 nachten verbleven in april 2024
Reactie van Online Reputation op 28 apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

6/10 – Redelijk

Beverly

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in process took forever. We were unable to get any dining reservations that we were interested in, and the beach area in our location was all rocks, we were not able to get in the water at all at the Tulum location.
7 nachten verbleven in april 2024
Reactie van Online Reputation op 25 apr 2024
Dear guest,First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It is a pity that we have not exceeded your expectations. We hope to have the opportunity to change your perception in the future.Regards !!!

10/10 – Uitstekend

Erandi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The food and service from the staff was amazing.
8 nachten verbleven in april 2024
Reactie van Online Reputation op 25 apr 2024
Dear Guest,We are more than happy to know that you enjoyed the services, the staff and our facility.It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.Have a nice day!

10/10 – Uitstekend

Tyra

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff!
7 nachten verbleven in april 2024
Reactie van Online Reputation op 24 apr 2024
Dear guest, Thank you for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pools were a lot of fun, food was great and staff was super helpful
5 nachten verbleven in maart 2024
Reactie van Online Reputation op 23 apr 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

6/10 – Redelijk

Dorah

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Voorzieningen
The property itself was stunning. Housekeeping and wait service were fantastic (particularly Emanuel at the buffet). However, when we first arrived, the check-in clerks were unfriendly and unhelpful. Certain things I'd like to clarify for others so they may make an informed decision before booking in Bahia. It's a massive complex with three properties, each with a levels. The lowest level is Coba (which has a terrific water park and several decent restaurants), the middle is Tulum, and the highest is Akumal. The water parks for kids are incredible and are definitely the resort's highlight. On a side note, the beach isn't particularly swimming-friendly. Sand area is small, with a rocky entrance. We went with my mother-in-law, who is in her 70s, and my three-year-old kid, and they put us on the third floor. Normally, I would not have thought to request that my room be floor accessible, but the resort does not have elevators. So after the first night, she was unable to get up and down the stairs. The air conditioner in our room also broke the first night we were there, making for a tough first night. So, after dealing with the front desk, saying they can't assist me with either of my complaints. The supervisor, Rodolfo, was helpful and was able to convert our 2 reserved rooms into floor level. The hotel only allows 1 meal reservation for every 2 days of stay. This information is significant because the hotel's rooms and amenities are not clearly described.
5 nachten verbleven in april 2024
Reactie van Online Reputation op 22 apr 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!