Dear Batia.Thank you for taking the time to review your experience.Our goal is to ensure all of our guests have a great experience, so we regret that not everything was to your satisfaction during your stay. We regret that the apartment didn’t meet your expectations and, furthermore, that you didn’t feel comfortable as the safety of our guests is paramount. Rest assured, your comments have been noted and will be referred to the relevant team members.We truly appreciate you taking the time to provide feedback so we can better meet our guests’ expectations in future.Wishing you a happy and healthy new year,Best regards,Julia from Central Residence - City Center

Querida Guillermina.Gracias por su testimonio acerca de su experiencia con nosotros.Nos gustaría expresar nuestro pesar por el incidente con el agua caliente. Sentimos las molestias causadas por la falta de respuesta y pedimos disculpas. Le aseguramos que estudiaremos este asunto y tomaremos las medidas necesarias para que no vuelva a ocurrir, gracias por su comprensión. Nos alegra saber que el apartamento le resultó muy agradable y que nuestra ubicación era conveniente para su visita a Bruselas.Tenemos como compromiso brindar al cliente la mejor de las atenciones junto a un trato cordial y actitud servicial. La satisfacción de los huéspedes es nuestro principal objetivo y sus reseñas siempre serán bienvenidas.Reciba un cordial saludo,Julia from Central Residence - City Center

Chère Derya,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes heureux que vous ayez apprécié votre chambre ainsi que notre emplacement et nous vous invitons à nous faire part de vos suggestions afin d'améliorer notre offre.Julia from Central Residence - City Center

Dear Rose,Thank you for taking the time to review your experience with us.We are very sorry to hear your apartment wasn’t to your satisfaction and for any issue with our complimentary WiFi.We also regret to hear of any difficulty you faced in accessing the apartment and have duly noted your feedback.Furthermore, although we do not have a physical reception we are available to be contacted at our digital reception and concierge at all times by email, app, and phone.Rest assured we have addressed your concerns with our housekeeping team.We hope to have the opportunity to welcome you again for an improved stay.Best regards,Julia from Central Residence - City Center

Dear Guest,Thank you for taking the time to share your feedback.We aim to ensure the total comfort and well-being of our guests and are sorry for any inconvenience, however, we do have a lift and regret any misunderstanding. Nonetheless, we are sorry to learn that you were unable to reach us. We have a digital reception and concierge available at all times by email, app, and phone.Furthermore, as clearly stated on our website, we do not have air conditioning in our establishment but the windows are able to be fully opened.We would like to welcome you back for an improved visit in the future.Best regards,Julia from Central Residence - City Center

Cher Martin,Merci d'avoir consacré de votre temps.Nous sommes désolés que votre séjour ne se soit pas déroulé comme vous l’espériez et vous prions de nous en excuser.Les fenêtres sont munies de doubles vitrages. Cependant, si celles-ci sont ouvertes, le bruit de la rue devient plus perceptible.Enfin, nous précisons que notre ville est rarement sujette à la canicule.Nous espérons vous revoir parmi nous et vous souhaitons une bonne fin d'année !Cordialement,Julia from Central Residence - City Center

Bonjour Damien et merci beaucoup pour votre commentaire. Nous sommes heureux d'apprendre que vous avez apprécié notre appartement. C'est très gratifiant d'avoir ce genre de message! Merci beaucoup et nous espérons vous revoir bientôt!