6/10 – Redelijk
Brittany
Reisde met familie
12 aug 2025
Positief: Netheid, personeel en service en voorzieningen
Staff was super friendly. Our butler Jessica always gave us a list of activities each morning and was attentive to our concerns. She helped with restaurant reservations. One of our rooms had problems with the AC and it finally was resolved after our second complaint. The Italian and Asian food options were our favorites. Patricio from KOI and Carlos and Jose were the best waiters. The buffet needs more options. Barely had fruit during lunch and dinner! Our biggest complaint was there is no bottled water! They give you two blue containers to fill up for water and they are never replaced each day. I don’t want to use the same water bottle everyday for my 5 night stay. There is no soap to clean them each day either. I have never been to a resort that didn’t give bottled water! I know they’re trying to save the environment, but going out to fill water bottles was an inconvenience and to me not that sanitary since there wasn’t a cleaning option for them.
Brittany
5 nachten verbleven in augustus 2025
