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Beoordelingen van Campanile Cardiff

3 out of 5
Campanile Cardiff
Caxton Place, Pentwyn, Cardiff, Wales

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 60 van 406 beoordelingen" "
Gastenscore: 8 - Goed. 137 van 406 beoordelingen" "
Gastenscore: 6 - Redelijk. 117 van 406 beoordelingen" "
Gastenscore: 4 - Matig. 55 van 406 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 406 beoordelingen" "

7,4/10

Netheid

7,4/10

Personeel en service

6,0/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

George, Eindhoven NL

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Ideaal op doorreis.
Ideaal voor mensen op doorreis en die niet in de drukte van een stad willen verblijven.Grote supermarkt om de hoek, handig voor versnaperingen onderweg.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

6/10 – Redelijk

Georgina

Zakenreiziger
Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Needs updating decor and not have tea and coffee in paper cups
1 nacht verbleven in april 2022
Reactie van The Reception Team op 17 jun 2022
Dear Georgina, Thank you for your review, our hotel integrate social and environmental concerns in our business operations. So by providing recycling paper cup avoid us to use chemical and water and helping to have a positive influence on the world.

6/10 – Redelijk

Debra

1 nacht verbleven in mei 2022
Reactie van The Reception Team op 17 jun 2022
Dear Debra, Thank you for your note.

10/10 – Uitstekend

Tanya

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2022
Reactie van The Reception Team op 17 jun 2022
Dear Tanya, Thank you for your 10/10. :)

8/10 – Goed

Lauren

Zakenreiziger
Positief: Netheid, comfort kamer
4 nachten verbleven in april 2022
Reactie van The Reception Team op 25 apr 2022
Thank you for your great review

10/10 – Uitstekend

Oscar

1 nacht verbleven in maart 2022
Reactie van The Reception Team op 25 apr 2022
Dear Oscar, Thank you for your great review

8/10 – Goed

Nick

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Overall the stay was OK, value for money based on a one night stay. The staff were friendly and helpful. The building itself is tired and in need of updating but based on our experience we would return.
1 nacht verbleven in april 2022
Reactie van The Reception Team op 25 apr 2022
Dear Nick Thank you for your review regarding your recent stay with us.

10/10 – Uitstekend

Ashleigh

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
Absolutely amazing place to stay staff that went above an beyond super comfortable bed and amazing view
2 nachten verbleven in maart 2022
Reactie van The Reception Team op 6 apr 2022
Dear Ashleigh, Thank you for your amazing review regarding your recent stay with us.

6/10 – Redelijk

Richard

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2022
Reactie van The Reception Team op 31 mrt 2022
Dear Richard, Thank you for your review

4/10 – Matig

David

Negatief: Netheid, staat van de accommodatie en faciliteiten
property exterior shabby, very tired looking, could do with a good lick of paint and repairs to woodwork handrails and fencing. Water pressure in shower was pathetic. Paintwork around doors and frames needed cleaning.
1 nacht verbleven in maart 2022
Reactie van The Reception Team op 31 mrt 2022
Dear David, Thank you for your review

6/10 – Redelijk

Matthew

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Fair
Did the job but the whole place is looking tired and needs doing up a bit.
1 nacht verbleven in maart 2022
Reactie van The Reception Team op 23 mrt 2022
Dear Matthew, Thank you for your review regarding your recent stay with us.

2/10 – Ontzettend slecht

Claire

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
terrble
there was no light bulbs, no kettles provided and rooms dirty... made a complaint for a refund however the hotel have denied any of this so no refund is provided
1 nacht verbleven in maart 2022
Reactie van The Reception Team op 23 mrt 2022
Dear Claire, Our system show your rooms was cancelled and no charges was made by us for this booking. If you paid on third party we suggest to enter in contact with them.

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2022
Reactie van The Reception Team op 23 mrt 2022
Dear David Thank you for your recent review regarding your stay with us

10/10 – Uitstekend

Ionut

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2022
Reactie van The Reception Team op 23 mrt 2022
Dear Ionut, Thank you to share your positive review regarding your recent stay with us.

4/10 – Matig

Elaine

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
In terrible need of updating. Bed was comfy though
2 nachten verbleven in februari 2022
Reactie van The Reception Team op 23 mrt 2022
Dear Elaine, Thank you for your review

6/10 – Redelijk

Zaneeta

Reisde met familie
Positief: Personeel en service
You get what you pay for - the room was basic which was expected given the price we paid. Bathroom was unclean with cobwebs in the ceiling corners. Car parking outside the room door was very convienient. However location of hotel to Cardiff City Centre is approx. 20mins. Room had one heater (no central heating) which was basic, considering we went during a storm! Overall, within expectations.
1 nacht verbleven in februari 2022
Reactie van The Reception Team op 23 mrt 2022
Dear Zaneeta, Thank you for your review

8/10 – Goed

Jamael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2022
Reactie van The Reception Team op 23 mrt 2022
Dear Jamael, Thank you for your great review

10/10 – Uitstekend

Lorraine

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very convenient on the edge of the city it had a cafe was close M4 junction. Not far to walk from carpark to room Wifi excellent. Comfortable relaxed stay. First choice if working in Cardiff again.
1 nacht verbleven in februari 2022
Reactie van The Reception Team op 23 mrt 2022
Dear Lorraine, Thank you for your great review regarding your comfortable stay with us

10/10 – Uitstekend

D

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved it here
The bed was so comfy, very clean in all areas, the bathrooms was spotless and the bath and shower was amazing, looks all new and works perfectly well. There is an electric heater on the wall but extra blankets and pillows are in the wardrobe next to a decent hair dryer.. the breakfast was very very good, plenty on offer, well worth the price. Loved it here and will return again xx
2 nachten verbleven in februari 2022
Reactie van The Reception Team op 23 mrt 2022
Dear D, Thank you for your great review regarding your stay with us

8/10 – Goed

Steve

Reisde met een groep
Positief: Personeel en service
Only stay the one night the staff were friendly and helpful and allowed us to check in early as we were attending a rugby match. The room was clean but it was tired and could do with refurbishment shower was weak.
1 nacht verbleven in februari 2022
Reactie van The Reception Team op 23 mrt 2022
Dear Steve, Thank you for your review

2/10 – Ontzettend slecht

Rico

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2022
Reactie van The Reception Team op 10 feb 2022
Dear Rico, Thank you for taking time to share your review.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay way
Worst hotel..they will switchoff the heaters after you check in ..if yu ask them they will simply say technical problem we cont do anything now..all you eed to do is suffer whole night in the cold. Waste of money.. no service nothing..they are liers too
1 nacht verbleven in januari 2022
Reactie van The Reception Team op 7 jan 2022
Dear Guest, We are sorry to read you have a problem with your bedroom heater. All our electric heaters are individually controlled by thermostat, unfortunately people thinking by putting to the heater to the full blast will made the room hotter but all heaters has a safety measure control and will be switch off automatically to cool down on some occasion. On request we have some spare heaters available at the reception but also at your disposition in your room a blanket.

6/10 – Redelijk

Liam

2 nachten verbleven in december 2021
Reactie van The Reception Team op 3 jan 2022
Dear Liam, Thank you to share your recent experience with us.

2/10 – Ontzettend slecht

Sionna

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2021
Reactie van The Reception Team op 3 jan 2022
Dear Sionna, Thank you for taking time to share your review.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Couple of nights in Cardiff
Booked this hotel for a trip to a car club Christmas dinner nearby, friendly, clean all that you need on a budget.
2 nachten verbleven in december 2021
Reactie van The Reception Team op 3 jan 2022
Thank you for your great review.

10/10 – Uitstekend

Miss

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bathroom
The only thing wrong was the plug didnt fit in the hand basin it was too big
1 nacht verbleven in december 2021
Reactie van The Reception Team op 8 dec 2021
Thank you for your review

10/10 – Uitstekend

Jonathan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021
Reactie van The Reception Team op 8 dec 2021
Thank you for your great review

6/10 – Redelijk

John

Positief: Personeel en service
4 nachten verbleven in oktober 2021

6/10 – Redelijk

Lorna

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Where do start !!!!!!This hotel is VERY tired and can do with some serious TLC . Had The look and feel of a youth hostel .The member of staff that greeted us was very pleasant . The staff member asked us if we would like breakfast we declined.The car park was challenging and it kept you on your toes with your hill starts ..... The outside of the hotel didn't give us a fluffy feeling . It was at the end off industrial small industrial estate . Our room was very basic . We had an accessible room ,the bed the shower didn't look inviting so we decided to wait until we arrived at our destination. We didn't expect much as we only paid £37 for our 1 night stay . It was somewhere to rest our head while we broke our journey to our holiday and see in a convenient place to see our son and his family. Our son and daughter in law said"we wondered who would stay at a place like that ....
1 nacht verbleven in oktober 2021
Reactie van The Reception Team op 8 dec 2021
Dear Guest, Thank you for your review, just to remember we clearly mentioned that our car park is on the slope and we are only a 2 stars economical hotel.

8/10 – Goed

Adrian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in september 2021
Reactie van The Reception Team op 8 dec 2021
Thank you for your good score

8/10 – Goed

russell

Zakenreiziger
Positief: Netheid, personeel en service
Under pressure
The water pressure was so very low it took forever to run a bath!! After being on a 16 storey roof all day a hot bath was really called for, but took ages to fill
2 nachten verbleven in augustus 2021
Reactie van The Reception Team op 8 dec 2021
Thank you for your review

4/10 – Matig

NIGEL

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
DO NOT GO THERE
ARROGRANT FRENCH OWNER . I ARRIVED AT 13,50 AND ASKED IF MY ROOM WAS READY ,HE REPLIED 'CHECK IN IS FROM 14.00.' I ASKED HIM AGAIN ABOUT MY ROOM AND ALL HE KEPT SAYING WAS CHECK IN FROM 2PM.THE NOISE FROM THE OTHER ROOMS WAS INTOLRABLE. SMOKING WAS ALOUD OUTSIDE THE ROOMS BUT ALL THE STALE SMOKE CAME IN BECAUSE ASHTRAY JUST OUTSIDE DOOR. WASTE BINS WERE CONTINUALY OVERFLOWING. THERE WAS NO SAFTEY HAND RAIL TO HELP GETTING OUT THE SHOWER WHICH WAS OVER THE TINY BATH.AN ACCIDENT JUST WAITING TO HAPPEN.!!NO ROOM CENTRE LIGHT.JUST 2 SMALL LIGHTS NEAR BED. THE MATTERESS WAS WORN OUT.SPRINGS PROTRUDING , IN FACT HAD CAME AWAY WITH BRUISES BOTH ON MY LEGS AND BODY .IT WAS ADVERTISED WITH A RESTUARANT BUT NO MEALS AVAILABLE. WAS TOLD THERE IS A PUB JUST UP THE HILL.
4 nachten verbleven in september 2021
Reactie van The Reception Team op 8 dec 2021
Dear Guest, Thank you for your review, Firstly sorry regarding your issues during your stay, we may remember you due to the Covid situation in Wales our hotel chain and the local authorities have implemented some rules for your and our staff safety. Like check in from 2pm by example, we also offer limited services with our F&B department but we are able to offer alternative.

6/10 – Redelijk

Natasha

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Basic hotel needs a lick of paint or something but dtaff was lovely. Room is a standard room oaky beds
3 nachten verbleven in augustus 2021
Reactie van The Reception Team op 8 dec 2021
Thank you for your review

4/10 – Matig

rosemary

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This hotel is not up to the French standard of Campaniles! The blocks were rundown, rust showing,needs a serious overhaul. The window handle came off in my hand, the room smelled, the toilet cistern had a problem filling up. In fact the hotel should have paid us to stay there. Unfortunately we had already paid up front something we’ll have to think about it the future ! Plus they still advertise evening meals which isn’t true
4 nachten verbleven in juli 2021
Reactie van The Reception Team op 8 dec 2021
Dear Guest, Thank you for your review and sorry to read we are not meet your expectations. We have share your remarks with the relevant team. Unfortunately due to the covid situation in Wales we have to suspend or limit certain of our services.

10/10 – Uitstekend

Mrs D R

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value hotel.
This hotel is very good value for money. We were made welcome at the reception and there were plenty of spaces for parking. As the hotel is away from the road, it was very quiet at night. It is also not too far from the Brecon Beacons.
3 nachten verbleven in juli 2021
Reactie van The Reception Team op 8 dec 2021
~Thank you for your great review

10/10 – Uitstekend

Ellie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021
Reactie van The Reception Team op 8 dec 2021
Thank you for your great score

6/10 – Redelijk

S

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Tucked away behind Lidl and an small industrial estate on a steep slope. Clearly a very old building and in need of an update but effort to ensure it was clean was clear. For the price, it had all the essentials -but you wouldn't want to have to spend time in the room - ideal as a place to crash overnight. Clean comfy bed, clean towels and adequate shower and bathroom. Negative was that the TV didn't work - signal from satellite was mostly scrambled) Positives were excellent free wifi, very quiet (in the pandemic), friendly helpful staff and terrific freshly cooked English breakfast.
2 nachten verbleven in juli 2021

2/10 – Ontzettend slecht

Sean

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst hotel
Worst hotel ive stopped at and i travel for work not enough water pressure for a shower and if you want to wait hours for bath to fill
1 nacht verbleven in juli 2021
Reactie van The Reception Team op 8 dec 2021
Dear Guest, Thank you for your review it's happen sometime the pressure is low due to a high demand of water but also our shower head have the facilities to adjust the pressure of the water on different position just by turn in the grey part.

2/10 – Ontzettend slecht

Elizabeth

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
AWFUL ACCOMADATION
would not recommend this hotel to anyone.The rooms were disgusting states tea/coffee facilities but were none. paid for breakfast(full £12) to be told they were not doing food and was offered a box of cereal.If anyone has watched Heidi Hi with the little chalets these were 10 times worse would NEVER GO THERE AGAIN
2 nachten verbleven in juli 2021
Reactie van The Reception Team op 8 dec 2021
Dear guests, Sorry to read you were not statify with our services. We invite all guests to informed us during their stay of any issues with their room cleaning, our team work under an extrem pressure but we are more than happy to correct the issues during your stay and not after. Due to the Covid situation we have to alter some of our services but a sign is display to inform you some are available at the reception like our courtesy tray. You booked a continental buffet only which offer you not only a cereals but yoghurt, pastry, bread, fruit salad and unlimited selection of hot drinks and juices, you could update for an English breakfast in extra.

8/10 – Goed

Jeremy

Zakenreiziger
Positief: Personeel en service, comfort kamer
Lovely Breakfast, hotel needs an upgarade.
I can see it was once a lovely hotel but it is a little dated now in my view and needs an upgrade. It was in an ideal location for me, the staff were polite and the breakfast was lovely. The shower in the morning was a bit of a trickle not so much a power shower more like a light sprinkle. There are balconies and people were smoking and I had my window open due to it being hot so cigarette smoke in my room and plus when you leave your room you are walking past smokers anyway it was fine.
1 nacht verbleven in juni 2021
Reactie van Cardiff Campanile Hotel Team op 4 jul 2021
Dear Jeremy, Thank you for taking your time to leave us feedback on your stay, we apologise about issues of smokers around and next to your room, next time we can allocate a more suitable room for you. Just drop us a message after your booking and we are always happy to meet our guest's needs. See you again soon Sincerely Cardiff Campanile Hotel team

8/10 – Goed

Keith

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Just made it on time!
I booked through trivago on the day as my delivery pattern had changed. Was unaware of the 11 pm cut off for check in so had to reroute to check in on time. Maybe this should be more prominent in the booking process and not hidden in the t&c.
1 nacht verbleven in juni 2021
Reactie van The Reception Team op 8 dec 2021
Dear Guest, Thank you for your review and remark but unfortunately we haven't the control of certain website and some important information can just go in the T&C which it's important to read both!

4/10 – Matig

Geverifieerde reiziger

Reisde met huisdieren, Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Room smelled, no hand towel. Only one pillow and not real cups for tea in room. Will not b staying here again! Over priced dump.
1 nacht verbleven in augustus 2020
Reactie van management op 24 aug 2020
We're sorry that you were not happy with your stay and that you will not BE staying here again, Regards

10/10 – Uitstekend

olivia, london

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent for pets. Staff was helpful nd friendly. Our room ws clean and parking was good.
1 nacht verbleven in augustus 2020
Reactie van management op 24 aug 2020
Dear Olivia, We are very happy to see that you found our staff friendly and our rooms to be clean, we can't wait to welcome you again soon, Best regards, Management

2/10 – Ontzettend slecht

Daniel

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2020
Reactie van management op 24 aug 2020
Thank you for the review.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Hotel Campanile Cardiff op 22 feb 2020
Dear Guest, Thank you for taking the time to share your feedback. Sincerely,

2/10 – Ontzettend slecht

John

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
DSS Guests staying here
The hotel is being used to house either DSS people and/or refugees. That’s fine, but the management shouldn’t let rooms to hotel guests as well. The atmosphere was intimidating with large numbers of people crowding the reception/bar area. Many were on the balcony’s outside the room talking loudly and smoking late in to the night. Poor visit. I won’t be returning.
1 nacht verbleven in januari 2020

6/10 – Redelijk

Andrew, Liverpool

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
Nothing special about the hotel. Rooms where clean but basic. It done us for 2 nights.
2 nachten verbleven in januari 2020
Reactie van The Reception Team op 24 jan 2020
Dear Andrew, Thank you for your review.

4/10 – Matig

Geverifieerde reiziger

Reisde met huisdieren
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The staff were friendlly, kind and helpful. Not impressed with the courtesy of top management.
2 nachten verbleven in december 2019
Reactie van The Reception Team op 23 dec 2019
Dear Guest, Thank you for taking the time to leave you review.

2/10 – Ontzettend slecht

Ausman

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst stay in a hotel
Could not sleep all my body started to itch had to sleep somewhere else.and the guy at counter was very rude his reply when i told him was only if it was true.
1 nacht verbleven in december 2019
Reactie van The Reception team op 23 dec 2019
Dear Guest, Thank you for taking time to leave your review, you mentioned to our team you have been bites by bed bugs! Our team member ask you where have you been bite and if you can show us some bites evidence? You refuse to show us and then our team member replied to you, it will be hard to believe you.