Poor customer service, staff is very lazy and rude, staff does speak or understand english, poor internet, had bugs and worms in the hot water pot for tea, ants and roachs on the breakfast buffet and in rooms. The room was dirty I had to make them mop floor and give me clean linen. Poor Housekeeping they stole my wine bottle out of my room, when I told reception desk I was going to call the police the wine bottle was returned. Poor air condition in the rooms. Bathroom showerhead was broken water spraying all over the place. The man that pucked me up from airport was very rude. The swimming pool was dirty with bugs. I do not recommend this hotel. The only good customer service was the parking staff that open the gate for you to park your car, he was nice and professional.