4/10 – Matig
Jennifer W.
7 aug 2025
Positief: Netheid
Wasn't able to access the property
Unfortunately, I was never able to access the property due to not receiving check-in instructions. When I arrived at 8:00 PM on the scheduled night, I realized I hadn’t received any details. I attempted to reach the host multiple times via app, call, text, and voicemail with no success. After an hour, I contacted VRBO support, waited on hold for 30 minutes, and was disconnected. I was ultimately forced to find alternative accommodations in a small town at 9:30 PM.The host messaged me the next morning around 4:00 AM and explained that she had sent the instructions earlier but there was a glitch with the app, and she had gone to bed early due to her work schedule. While I appreciate her apology and understand the glitch may not have been her fault, I was left stranded late at night with no way to get into the property and no support from the host or VRBO.I hope the host will consider a backup communication method in the future or ensure guests have what they need well in advance of check-in. This experience was unfortunately very stressful and disappointing.That said, the property is lovely from the outside and a perfect location for railfanning for someone who wants a little more space than the cabins.
Jennifer W.
2 nachten verbleven in augustus 2025