4/10 – Matig
Paola
Reisde met familie
13 sep 2025
Positief: Netheid
Negatief: Personeel en service, voorzieningen
Service:
A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back.
B) Multiple requests on restaurants went unanswered: example, additional coffee or water.
C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours.
Property
A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed)
-Wi-Fi is spotty at best in our rooms
-AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again.
Positive:
-Installations are well kept
-Food is great, especially at Tauro and Gaia
-Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example
Paola
3 nachten verbleven in september 2025
