10/10 – Uitstekend
HANNAH
Reisde met familie
22 dec. 2022
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just got back from our trip. Everything was flawless from check in to check out. The property was amazing. So many things you can do. The front desk people were so helpful and informative. Miguel was our boat tour guide and he was funny and wonderful. David, Rodrigo, the guys who makes fresh guac from La Laguna were fantastic. The beach was clean, we tried the catamaran and kids loved it! It was so much fun. Went to El Pueblito and the Cenote and the guy was very informative about the cenote. Golf carts are available all the time to take you to areas around the property. You may have to wait 10-15 mins sometimes as they get pretty busy but the drivers were pleasant and always careful. We tried their willow stream spa and it was good. The treatment rooms could use a little upgrade as it looks quiet old but the service was great. Their food overall was amazing and i tried all their ceviches. The freshest seafood at la laguna and Fuego.We tried Gaia as well and it was just as good. We pretty much have tried all the pools in the property and the kids enjoyed it. It was never crowded as they have several around the area. The beach lounge can be tricky to get as people go there early to reserve. The pools are 4.16 ft deep and most little kids have to be good swimmers to enjoy it. But overall we had the best time is our 5 days stay at Fairmont! Thank you to all the wonderful staff for all your kindness and service.