We are very sorry to hear that your experience was not satisfactory. We appreciate your comments and want to assure you that we will work on each of them to improve our services. We hope to have the opportunity to welcome you again in the future and be able to satisfy all your needs. Thank you for your understanding and for helping us to be better.

Dear Ryan,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Thank you for taking the time to write a summary of your stay with us. We are sorry to hear that we did not meet your expectations during your visit. Please be assured that we take your comments very seriously and will take this opportunity to work on these areas in order to provide better service to our guests. Overall, we take these comments very seriously and you can be assured that the necessary steps are being taken to prevent future occurrences.That said, we look forward to the opportunity to welcome you back for a renewed opportunity to redeem your confidence in our resort and service.

Thank you for sharing your opinion through this medium. Your comments are really valuable to us, as they allow us to improve our service and product levels. We apologize for not meeting your expectations. However, we hope that as we continue to work to improve our product, you will choose to give us another opportunity to serve you better in the future.

Dear DVaughnia,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Mark Alan,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel. The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Roberto,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Gina,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Alex,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Vanessa,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Saad,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!

Dear Robert Scott,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Thank you for taking the time to write a review about your stay at our resort.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and our resort.

We sincerely hope that you will give us the opportunity to host you again in the future so that we can provide you with the extraordinary experience you deserve. Please do not hesitate to contact us personally before your arrival.We will be happy to assist you.

We are glad to hear that your stay was most enjoyable and that you were very satisfied with our service. We strive to provide the most memorable experience for our valued guests. Please do not hesitate to contact us personally before your arrival.We will be happy to assist you.

Dear Leticia,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

We would like to thank you for choosing our resort as your host for your recent visit to our destination. It was a pleasure to have you stay with us and we appreciate you taking the time to share your experience on the platform. We regret that the beach was not what you expected, unfortunately the area is very rocky, and with signage to avoid accidents.We hope this detail did not affect your experience with us, we hope to see you again, if you allow us, so you can enjoy the other benefits that the hotel has.best regards.

Thank you for taking the time to write a summary of your stay with us.We apologize that we did not meet your expectations. However, we hope that as we continue to work to improve our product, you will choose to give us another opportunity to serve you better in the future.

We thank you for taking the time to share with us such a wonderful review of your experience.We look forward to having the pleasure of welcoming you again in the near future.

Dear Joel, We appreciate you taking the time to post about your stay with us, and We truly hope you can give us the opportunity to host you again in the future to offer you another remarkable experience. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you.

Le agradecemos el tiempo que ha invertido en redactar un resumen de su estancia con nosotros, le pedimos disculpas por no haber cumplido sus expectativas, no obstante, esperamos que, mientras seguimos trabajando para mejorar nuestro producto, decida darnos otra oportunidad de servirle mejor en el futuro.

Dear Kelli,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

Gracias por tomarse el tiempo de escribir y compartir su reciente experiencia en Hilton Playa del Carmen, Nos alegra saber que su estancia ha sido de lo más agradable y que ha quedado muy satisfecho con nuestro servicio. Nos esforzamos por ofrecer la experiencia más memorable a nuestros valiosos huéspedes.Apreciamos mucho sus amables comentarios aquí y los he compartido con nuestro equipo.

Dear Shane,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Kristine,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen

Dear John, Thank you for sharing your comments and observations on your visit to Hilton Playa del Carmen. We sincerely appreciate the time invested in writing this review and we are glad to know you enjoyed our cleanliness and service.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you with a truly wonderful and memorable experience. Please feel free to reach us prior to your next visit if you need assistance prior to arrival.

Dear Eva,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

Dear Christopher,Thank you very much for your recent visit to our slice of paradise. We cannot thank you enough for your loyalty to Hilton Playa del Carmen, and we are very grateful for your preference. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.Once again, we thank you for taking the time to share such a wonderful review of your experience with us, and look forward to welcoming you back in the not too distant future.

Estimada Estephania,Queremos hacerle llegar nuestro más sincero agradecimiento por tomarse el tiempo para completar nuestra encuesta de salida. En nombre del personal de Hilton Playa del Carmen, nos gustaría aprovechar esta oportunidad para agradecerles el permitirnos tener el privilegio de hospedar a huéspedes tan distinguidos como ustedes.Quisiéramos tener el gusto de volver a tenerlos aquí en casa, por lo que les pedimos que si deciden darnos esta oportunidad, nos lo hagan saber para consentirlos una vez más como se merecen! ¡Gracias y hasta pronto!Hilton Playa del Carmen.

Dear Blake, Thank you for choosing our beutiful resort for your recentr stay in Playa del Carmen, we are delight to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience.

Dear Stanley,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen

Dear Gabriel,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

Dear Kaitlyn,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Ann, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to share your experience with us. We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.

Dear Ryan,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Darlene,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Patrick,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!

Dear Karen, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience, we look forward to welcoming you back!

Dear Maria, Thank you for choosing us to spend your vacation. We appreciate your kind comments, and they will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.We hope to have the honor of welcoming you again for another exceptional stay.

Dear Christopher Bruce,Thank you for choosing our resort, and for taking the time to share your impressions. We sincerely appreciate your feedback, and we are grateful to hear your praises to our team members.Our Executive Team is reviewing your comments in regard to communication and offer of premium perks, to ensure they are used to improve our guest's experience. Once again, we thank you for sharing a detailed review of your experience. Please be certain that your comments will not be overlooked, and we truly hope to have the opportunity to host you again in the future.

Dear Cathelena C, We cannot thank you enough for taking your valuable time to share this wonderful review. We are thrilled to know you had a fantastic vacation and took advantage of our privileged location in Playa del Carmen.Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests.We would certainly love to have you back for another excellent stay at Hilton Playa del Carmen, your home away from home.

Dear Ruben Alberto, Thank you very much for taking the time to share your experience following your recent stay at our beautiful property. We are glad to know that you enjoyed your time with us, and we sincerely look forward to having the pleasure of hosting you again soon.

Dear Alissa, We appreciate the time that you have invested in writing an overview of your stay with us. We are happy to hear you enjoyed our cleanliness and service.Thanks again for your time and visit, and we sincerely hope to have the opportunity to welcome you again in the near future.

Dear Andrea,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,

Estimada Norma,Queremos hacerle llegar nuestro más sincero agradecimiento por tomarse el tiempo para completar nuestra encuesta de salida. Lamentamos profundamente las impresiones que ha tenido de nuestros servicios. Nuestro objetivo es satisfacer las necesidades de todos y cada uno de nuestros huéspedes, con calidez, eficiencia y puntualidad. Estamos revisando su caso con el fin de seguir mejorando nuestros servicios para usted y el resto de nuestros huéspedes. Por favor, acepte nuestras más sinceras disculpas por los inconvenientes que ha tenido durante su estancia. Realmente nos entristece saber que no ha podido disfrutar sus vacaciones.Esperamos tener la oportunidad de hospedarle nuevamente y brindarle el servicio que se merece.Quedamos a sus órdenes,

Dear James, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. We are very happy to learn that you were highly satisfied with our service. With this said, we look forward to the opportunity of hosting you back to provide the exceptional quality and service that characterizes us.

Dear Cody Ryan, It is a pleasure to learn that your stay was a wonderful one and that you were impressed with our service and facilities during your visit to Hilton Playa del Carmen. We sincerely appreciate the time invested in writing this review, and look forward to welcoming you back soon. Please don't hesitate to contact us if you require any assistance prior to arrival.

Dear Thomas,Thank you for choosing Hilton Playa del Carmen as your host and for taking the time to share your impressions. While we understand your feelings, we would like to clarify that our all-inclusive package is designed to accommodate all your needs during your stay. We offer complimentary shaded seating areas around the main pool for our guests to enjoy the sun, and these are available on a first-come, first-served basis. Additional premium perks are available at a surcharge, and it is completely optional to obtain them. Please, excuse us if we ever made you feel these perks were required.Our mission is to deliver the best for our valued guests, and we sincerely apologize for being unable to exceed your expectations this time. We hope you will decide to give us another opportunity to serve you better in the future.Thank you again for your time and visit.