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Beoordelingen van Hotel Lunasol

3 out of 5
Hotel Lunasol
Calle 4 no. 169, entre avenidas 15 y 20, Colonia Centro, Playa del Carmen, QROO

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 168 van 281 beoordelingen" "
Gastenscore: 8 - Goed. 96 van 281 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 281 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 281 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 281 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gabriel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and the staff is amazing!
2 nachten verbleven in mei 2024

8/10 – Goed

ena

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
I was there only 5 hrs, not enough to ck pool
1 nacht verbleven in april 2024

8/10 – Goed

Charles

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice little place! Stayed for one night before crossing to Cozumel. Close to everything and many restaurants, 5 mins to ferry terminal which is why we stayed there. I recommend this place, staff very friendly!
1 nacht verbleven in april 2024

8/10 – Goed

Stephanie, Collingswood

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in maart 2024

10/10 – Uitstekend

Daralee

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff and hands on owner. Clean, great location,quiet, safe. Staff had great reccomend ations to make vacation better. Outdoor kitchen and pool made life very comfotable. 10 out of 10. Almost want to keep it a secret. What a gem!
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Meredith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cozy little place! A great first night! Pool area is nice as wel.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Alan, Metuchen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024

10/10 – Uitstekend

carol

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had considered staying on the beach, but after reading the reviews about the noise, decided to stay at Hotel Lunasol. So glad we did. The noise in many places with direct access to the beach was uncomfortably loud, even for my 24 year old grandson. Hotel Lunasol was quiet and a great choice very easy walk to the beach, and just a couple blocks from the ADO and the park Fundadores. The park had various entertainment going on in the early evening; native dancers, and flying pole dancers (danza de los volatores). park Fundadores, is the loading center for the Ferry to Cozumel. Was concerned that it might be to busy with the Ferry located there. But hardly noticed it coming and going. The staff were GREAT at the hotel, and provided easy access for a late arrival. Linens were VERY good quality, and unit was cleaned every day. The grounds of the hotel were imaculately kept.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

JACQUES

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellentes prestations. Very good quality service
Hotel très bien situé pour profiter de Playa del Carmen. A 3 bocks des plages, tranquille, pas de nuisances sonores nocturnes, et très proche du pont d'embarquement pour l'ile de Cozumel. Petit dejeuner a l'exterieur de qualité. Piscine correcte et beaucoup de verdure. A recommander +++. Très bon accueil et service.
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Bernice, Nanaimo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very helpful and friendly. There was free coffee in the morning in the reception area, which was great. The kitchen facilities off the pool area were very convenient. Would definitely recommend.
13 nachten verbleven in januari 2024

10/10 – Uitstekend

Klaus

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Location, close to everything
The hotel is located close to 5th ave, but far enough away to avoid the noise issues. The room was basic, but clean, and the shower worked well. Hot water was never an issue, and the bed was comfortable. The staff was friendly and helpful.
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Shahinaz

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
J’ai adoré cet hôtel ! Très calme, très très propre le personnel est tres gentil et prévenant vous pouvez y aller les yeux fermés !
7 nachten verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Exactly what you need to experience entire Yucatan
Great central place to stay if you want to see what the peninsula has to offer. Cozumel, Chichen Itza, Tulum, Xcaret and Cancun. ADO station 10 min walk (pass by amazing taco stands on the way). Has everything you need for a comfortable stay, including the all important fridge. Modern amenities and conveniently located. Excellent night time security.
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Leo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lunasol Hotel was nice. Its walking distance to everything. Staff was very helpful too. I would stay there again.
7 nachten verbleven in januari 2024

8/10 – Goed

Olga

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in januari 2024
Reactie van Management op 15 jan 2024
Muchas gracias Olga por su reseña.

10/10 – Uitstekend

Monica

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was amazing and very helpful. Oskar and Icarus made our stay at Lunasol. I have told friends about this hotel already. We will be back.
Reactie van Management op 15 jan 2024
Dear Monica,It's always a pleasure to read the name of our employees in positive reviews. We will let them know that you really appreciated them.We hope to welcome you again soon.

10/10 – Uitstekend

Trevor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place and location!
Property and staff were great! Easily walkable to the Main Street with shops and restaurants. I would highly recommend.
4 nachten verbleven in december 2023
Reactie van Management op 15 jan 2024
Thank you Trevor for your review.We are very happy to know that you had a perfect stay with us and we hope to welcome you back soon.

10/10 – Uitstekend

Claire

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed six days at Hotel Lunasol and thought it was a great small hotel, with a restful pool area, friendly staff, great morning coffee and rooms containing outdoor seating area, fridge, safe, AC, blackout blinds, etc. Very convenient to Quinta Avenida but far enough away that you don't hear the noise from there. There are a few small places within a block with good breakfast options and banks, convenience shops nearby as well. I would like to thank the staff and hotel for making our staff in Playa a good one!
6 nachten verbleven in december 2023
Reactie van Management op 15 jan 2024
Dear Claire,We are glad to read that you did enjoyed your stay with us.We hope to welcome you back soon.

8/10 – Goed

Wenjun

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Management op 15 jan 2024
Muchas gracias por su reseña.Saludos cordiales y hasta pronto!

10/10 – Uitstekend

Tim

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The people were very nice and did a great job. Our first time back to this property in 4 years due to COVID. Only issue was with air conditioning leaking but they fixed it! Oscar was great!
2 nachten verbleven in december 2023
Reactie van Management op 12 dec 2023
Thank you Tim for choosing us again! It's always a pleasure to welcome you back to your Playa del Carmen's home! Sorry with the situation of the A/C.

10/10 – Uitstekend

MAYRA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Management op 19 okt 2023
Muchas gracias Mayra por su evaluacion!Esperamos volver a recibirla pronto.

10/10 – Uitstekend

Max

Reisde met een groep, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is very pretty and friendly. This is not a resort and i am not one of those people who have to have everything perfect. We are in Mexico things are old and some things need repair. I hadno complaints. Its safe and walkable to down town. Rooms that overlook the pool are niceand quiet. There is a microwave in a comon area for use if you need it. Everything was clean and staff was friendly.
2 nachten verbleven in september 2023
Reactie van Gerencia op 20 sep 2023
Hello Max, we appreciate your comments and your visit, and we would like to see you again, here at your home, Hotel LunaSol, we will be gladly waiting for you.

8/10 – Goed

Emmett

Positief: Netheid, personeel en service en comfort kamer
5 nachten verbleven in augustus 2023
Reactie van Gerencia op 20 sep 2023
¡Hola Emmett buen día! agradecemos su visita y esperamos verlo nuevamente.saludos cordiales.

8/10 – Goed

Oscar Hernandez

Positief: Netheid, personeel en service
Recomendable solo de paso
1 nacht verbleven in augustus 2023
Reactie van Gerencia op 7 aug 2023
Buenos días, Sr. HernándezAgradecemos su visita y esperamos verlo pronto.Saludos cordiales.

8/10 – Goed

Claudia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to the restaurants and shopping places.
4 nachten verbleven in juli 2023
Reactie van Lunasol op 5 aug 2023
It is correct, we are close to everything, a very central location,We really appreciate your visit and we hope you return soon, your friends at Hotel LunaSol send you warm regards.

8/10 – Goed

Ofel

Reisde met familie
Positief: Voorzieningen
It is 8 minutes walk from the Quinta Avenida. Parking was limited!
2 nachten verbleven in juli 2023
Reactie van Management op 4 aug 2023
Good morning Ofel,Thanks for taking a moment to write your review.We have 5 parking spots and the posibility to have 3 more behind the 5 spots. In case of missing places, which never happened in 15 years operating, there is a parking lot with 24h security just in front the hotel with who we can work. We hope you had an excellent stay with us and hope to welcome you back soon.Regards,

10/10 – Uitstekend

Kevin Hamdal

4 nachten verbleven in juli 2023
Reactie van Gerencia op 14 aug 2023
Agradecemos su vistita Sr. Hamdal y esperamos verlo pronto.saludos cordiales.We appreciate your visit Mr. Hamdal and hope to see you soon.kind regards.Atte. Management.

10/10 – Uitstekend

Eira

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and walking access to various dining options
2 nachten verbleven in juli 2023
Reactie van Management op 17 jul 2023
We are very glad that you enjoyed your stay with us.We hope to welcome you back soon.Regards,

10/10 – Uitstekend

roberto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The neighbor hood was too messy
3 nachten verbleven in juli 2023
Reactie van Management op 17 jul 2023
We are very glad that you enjoyed your stay with us.Sorry about our neighborhood, this is out of our control unfortunately.We hope to welcome you back soon.Regards,

10/10 – Uitstekend

Angel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A nice quiet stay
A pretty hotel on two levels with no elevator and a small pool to take a refreshing dip. It is a short walk to the pedestrian 5th avenue ( 2 short blocks ), and the beach ( another 2). So basically 2 to 3 minutes to the pedestrian street and 5 to the beach. There are restaurants close by, including local street vendors in a square across from a seven eleven a block away. The ADO bus station, plaza de Los pescadores , and the ferry to Cozumel are all around 8 to 10 minutes walk away more or less depending on how you walk. You can google the distance to be verify. The hotel is pretty, and the rooms are nice and clean. You have a small fridge for food and drinks, no phone, wifi which worked fine, and a tv with 4 or 5 English channels. The beds were comfy enough for us. There is also a full kitchen downstairs next to the pool with a microwave. Coffee and water are provided in the lobby. Lastly, it does have 5 parking spots for rental cars on a first come first serve basis. There is a paid parking lot directly across the street if you didn’t get a spot. All in all a great little place that won’t break your bank. We would stay here again.
6 nachten verbleven in juni 2023
Reactie van Management op 17 jul 2023
We are very glad that you enjoyed your stay with us.We hope to welcome you back soon.Regards,

10/10 – Uitstekend

Michelle

5 nachten verbleven in juni 2023
Reactie van Management op 17 jul 2023
We are very glad that you enjoyed your stay with us.We hope to welcome you back soon.Regards,

8/10 – Goed

Emmett

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2023
Reactie van Management op 17 jul 2023
We are very glad that you enjoyed your stay with us.We hope to welcome you back soon.Regards,

10/10 – Uitstekend

Rosa, Ontario

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
love the hotel, it's location, walking distance to beach, 5th avenue, shopping, resturants...definitely staying there again
6 nachten verbleven in mei 2023
Reactie van Management op 17 jul 2023
We are very glad that you enjoyed your stay with us.We hope to welcome you back soon.Regards,

10/10 – Uitstekend

ERIC

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was personable, professional and very informative. Close to everything! Thanks!
1 nacht verbleven in mei 2023
Reactie van Management op 17 jul 2023
We are very glad that you enjoyed your stay with us.We hope to welcome you back soon.Regards,

8/10 – Goed

Flavia

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Bom hotel para quem não se importa com barulho
O hotel é muito gostoso, tem uma piscina agradável e até uma cozinha coletiva bem útil. São disponibilizados água e café a vontade. A localização é prática para acessar o centro, porém ainda um tanto barulhenta. Tem um karaokê-balada na mesma quadra, que se ouve até alta madrugada, atrapalhou bastante meu sono. Por fim, fiquei insatisfeita com a recepção, entrei em contato com eles com antecedência para reduzir o número de estadias, sem sucesso, pedi auxílio ao hotéis.com, porém o hotel não retornou e, quando questionados, sem checar absolutamente nada, me responderam que o site nunca entrou em contato. Não conseguimos o reembolso dessa diária.
4 nachten verbleven in april 2023

10/10 – Uitstekend

salome

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
parfait
hôtel très agréable, calme, bien situé (plage, shopping, restauration) … idéal pour visiter à pied playa
1 nacht verbleven in april 2023

10/10 – Uitstekend

Leon

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cerca de la 5ta muy buena ubicacion, mantienen limpia la propiedad y muy agradable
4 nachten verbleven in april 2023

10/10 – Uitstekend

amine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff and close to the beach.
4 nachten verbleven in april 2023

10/10 – Uitstekend

Wendy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023

8/10 – Goed

Joyce, Ottawa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable beds, room facing the pool which was also nice. Water a bit too cold. Friendly and welcoming staff (Roberto). Quick to provide info and take care of issues (replacing remote battery, correcting room assignment from booking). My booking was for two adults and two kids (14, 15 yrs old) but for some reason they only saw two adults in the booking. I was charged $200 mex pesos for each of my kids which was a bit of a bummer as I thought they stayed free if under 17 and using the exact number of beds in the room. The tv is very small. Location is great, so easy for eating & shopping needs. They offer free water and coffee in the lobby and a range of popular tour packages around the area. Free parking was also nice. Air conditioning in the room was an added bonus. Very clean room.
1 nacht verbleven in maart 2023
Reactie van Manager op 21 mrt 2023
Thank you for your comment, it is very important to us. The inconvenience was directly with your booking agency and you since they did not place the correct number of people, the reservation, was made only with 2 people, as your reservation was shown, and only children under 12 years old are free, it is clear that 13 years and older you have to pay extra. This information is on the website you booked. For this reason he was reassigned because there were only 2 people in his original reservation.

10/10 – Uitstekend

Therese

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a cute authentic hotel. We were only 1 night before going to our resort for 2 weeks.
1 nacht verbleven in maart 2023
Reactie van Manager op 15 mrt 2023
Thank you for your comment, it is very important to us

10/10 – Uitstekend

JAIDSON D S

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Muito bom o hotel.
Localização muito boa. Perto do "fervo", mas silencioso para tirar um cochilo ou dormir a noite. Instalações limpas, confortáveis. Não tem o glamour de um resort, mas encontramos exatamente o que esperávamos.
6 nachten verbleven in maart 2023
Reactie van Manager op 15 mrt 2023
Thank you for your comment, it is very important to us

10/10 – Uitstekend

alexandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the hotel is ideally located in the downtown, which also means it's in the party zone, where music blares from numerous locations until at least 2 am every evening. it is far enough away that it is a distant roar, but sometimes it's very noisy. They do not charge more for A/C, which some hotels do, so one could close the windows, but we do not use a/c unless really necessary. there is a waterfall in the pool area which provides soothing sounds, which helps. the staff is excellent, very professional yet accommodating. They do not allow smoking on the grounds, which some will like and some will not! we opted for the (paid) breakfast, also excellent, but which meant we did not visit any other restaurants for breakfast, which is a pity, because there are many other choices for dining that I will explore on our next visit.
10 nachten verbleven in februari 2023
Reactie van Manager op 15 mrt 2023
Thank you for your comment, it is very important to us

8/10 – Goed

Mathias

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice, small hotel. Quit location
Hotel is nice and the staff is very friendly. Wifi is not perfect, but it works. Water pressure is a bit low.
6 nachten verbleven in februari 2023
Reactie van Manager op 15 mrt 2023
Thank you for your comment, it is very important to us

10/10 – Uitstekend

Allan

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The entire staff, front desk (Victor, Roberto and Miguel) along with housekeeping, were all so amazing, full of information, spoke amazing English, and were all so very accommodating. Also, the location is PERFECT PERFECT! 2 blocks from the beach (4min) and situated on the cusp of the most amazing local restaurants with amazing eats!
4 nachten verbleven in januari 2023
Reactie van Manager op 20 feb 2023
Thank you for your comment, we are happy that your stay was pleasant and that we achieved your satisfaction, we hope to see you soon.

10/10 – Uitstekend

Trevor L

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice and clean, good style.
Reactie van Manager op 24 jan 2023
Thank you for your comment, we hope to see you soon.

8/10 – Goed

David

Positief: Personeel en service, comfort kamer
8 nachten verbleven in december 2022
Reactie van Manager op 24 jan 2023
Thank you for rating us. We are interested in knowing how we can improve. And we want you to choose us again so we can improve your experience.

8/10 – Goed

Katharine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice small property- but they wash coffee cups and glasses in the bathroom sink!
Reactie van Manager op 24 jan 2023
Thank you for rating us. We will see how to better disinfect.

10/10 – Uitstekend

Donald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have stayed here several times. It is in a great downtown area just west of the 5th Ave area. Great inexpensive restaurants very close and a 5 min wail from the beach. The staff is exceptional. Mike, Christian and Victor are all great and responsive to every need. Housekeeping is also excellent
14 nachten verbleven in september 2022
Reactie van Manager op 4 nov 2022
Thank you for your comment, your recommendation is very important to us.It was a pleasure Mr Donald

10/10 – Uitstekend

Camile, Riverside

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had great time, the staff were great and very helpful.
4 nachten verbleven in september 2022
Reactie van Gerencia op 4 nov 2022
Thank you for your comment, your recommendation is very important to us.