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Beoordelingen van Luxury Apartment IN Fort Cambridge With Pool

Luxury Apartment IN Fort Cambridge With Pool
Tigne Road, Sliema

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 0 van 1 beoordelingen" "
Gastenscore: 8 - Goed. 1 van 1 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 1 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 1 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 1 beoordelingen" "

10/10

Netheid

10/10

Personeel en service

6,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Erica, Toronto

Reisde met familie
Positief: Netheid, personeel en service
We booked the airport shuttle for 20 EUR which was a great idea since it is quite a drive. Edward (the host & driver) was friendly & helpful. There are additional fees to pay upon arrival - 250 EUR security deposit & 50 EUR cleaning fee + a small tourist tax. I don't understand why they charge for cleaning when check-out instructions indicate that you must take out the garbage, tidy up the apartment & wash the dishes or else there could be an additional 150 EUR charge. For that price, they could do a bit more of the "tidying up." When you check-in they record the electricity meter. You are only allowed to use a certain amount and if you go over they charge you. The en-suite bathroom was small with a tiny shower. If you touch the pipe where the hot water comes out it burns the skin! The larger bathroom had no shower curtain to keep water in & we needed more towels. The TV signal was an issue. We couldn't get it to work for 2 days despite following their instructions & the front door was difficult to open, we were stuck outside for 30 mins until a neighbor helped. There was a leak under the kitchen sink that seeped water onto the floor but it was promptly fixed. The dinette chairs are stained & dirty but other than that, most of the furniture looks new & the apartment is spacious & clean. Overall we enjoyed our stay. The apartment is close to the harbor, with lots of shops and restaurants nearby. The bus stops are close and there is a lot to see & do.
4 nachten verbleven in februari 2019
Reactie van Aaron op 24 feb 2019
Hi Erica, thanks for taking time to leave a review for us. I am glad to hear that you had a great stay in our apartment and that our services were up to your satisfaction. I would like to clarify some things about the points you brought up. It is standard practice to charge a cleaning fee when renting a self catering apartment but if you pay that doesn't mean that our guests shouldn't leave the apartment in a tidy condition. We only require our guests to take out the garbage and not to leave any dirty dishes in the kitchen which I feel it should be good courtesy on behalf of the guest. With regards to electricity we provide a free daily allowance of 25kwh which is way more than enough and this is mainly done to prevent irresponsible guests from leaving All A/Cs on 24hrs a day even when they are not at the apartment. In fact in your case you did not have any extra charges to pay in this regard. On the other hand I will take action on your feedback and make a thorough cleaning of the chairs. I would like to thank you for being our guests and I hope we will have the pleasure to host you again in the future!