I don't normally write reviews but this place was VERY TRAUMATIC. We are a couple who wanted to have some quiet time. I got sick due to food poisoning before arrival & our room was right next to the busy kitchen + an all-night disco for 2 days next to our hotel. Normally we wouldn’t mind but since I was on high fever, my wife kindly asked them if we could be transferred to another room. Not possible that day, but the next day they promised they would transfer us. W/o explanation the next day, the vacant room was booked.
That evening, realizing that the noise would keep us awake anyway, we went out. We saw one of the staff there & asked what time the reception closes. She shrugged and said IT HAS CLOSED 9PM. We asked where to get our keys. She didn’t look very happy yet called another staff & told us that somebody will be waiting for us outside the reception for our keys. Upon arrival, the gate was open with no guard, a huge crowd of disco-goers outside, & our keys for two rooms laying just outside the reception area! Of course my wife mentioned this to the supervisor the next day but all of a sudden she took a hissy fit & rudely told my wife that it was a very busy fiesta season, and "since SHE’S A FILIPINA, SHE SHOULD UNDERSTAND! Even added, "DO YOU WANT ME TO KNEEL BEFORE YOU?"
Never mind that there are cockroaches in the room or rats running around the ceiling; but the supervisor and the other staff treated us really rudely. We left that place asap and will never return.
