¡Muchas gracias por tu excelente comentario! Nos alegra mucho saber que disfrutaste de la ubicación de nuestro hotel.Esperamos tener el placer de volver a recibirte pronto.

We really appreciate you taking the time to leave your opinion about your stay with us.It was a pleasure having you as a guest. We look forward to seeing you on your next visit to Playa del Carmen.

We are sorry to read your review about your recent stay at our hotel. We would like to take this opportunity to respond to your comments and clarify some important points.We honored your VIP status when we personally escorted you to your room and presented you with a complimentary bottle of wine for being a VIP member, as mentioned.We are aware that noise can be a problem for some guests, especially those looking for a peaceful rest. That is why we offer earplugs free of charge. Additionally, if the noise continues to be a problem, we are always willing to move our guests to a different room, if availability allows.In your case, your stay was only one night, which limited our options for resolving the noise issue. However, we would have liked to have the opportunity to speak with you in person to find a solution that would satisfy you.The bars you are referring to are not part of our hotel. While we cannot control the noise they generate, we are constantly working to improve the soundproofing of our rooms.We offer a complimentary breakfast that includes coffee, tea, juice, fresh fruit, toast, sweet bread, jam, hazelnut spread, peanut butter, butter and cream cheese. While some items may run out if there are many guests having breakfast at the same time, we always strive to replenish them as soon as possible.The construction you are referring to is nearing completion. It is true that there may be noise during the day, but it does not occur on weekends.We apologize for the power outage that occurred during your stay. It was beyond our control. We tried to notify all of our guests as soon as we were notified but unfortunately your phone number was out of service and we were unable to contact you. The power outage was scheduled from 8:00 am to 3:00 pm and was actually from 8:30 am to 1:00 pm.We strive to offer our guests a pleasant and comfortable experience. We regret that your stay was not satisfactory. We appreciate your feedback and will take it into account to improve our services in the future.

¡Gracias por compartir tus comentarios! Valoramos tu opinión y nos alegra saber que aprecias nuestra excelente ubicación cerca de la Quinta Avenida. Lamentamos sinceramente cualquier molestia causada por el ruido de los bares cercanos. Estamos constantemente buscando formas de mejorar la experiencia de nuestros huéspedes y abordaremos este problema para minimizar cualquier inconveniente en el futuro. Esperamos tener la oportunidad de recibirte nuevamente y brindarte una estancia aún más placentera. ¡Gracias por elegir nuestro hotel!

Dear GilbertoThank you for sharing your feedback with us. We are genuinely sorry to hear about the disturbance you experienced during your stay due to noise from nearby clubs. While we understand the impact this had on your comfort, we would like to clarify that the noise from external sources is beyond our direct control.Nonetheless, please rest assured that we take all guest feedback seriously, and we will continue to explore potential measures to mitigate external disturbances in the future.Regarding your request for reimbursement, we regret to inform you that our policies typically do not allow for refunds for unused nights. However, we would like to express our sincere apologies for any inconvenience caused.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

Gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Estamos muy felices de saber que disfrutaste tu estancia en Quinta Margarita Boho Chic Hotel. Sin duda nuestra ubicación es privilegiada ya que nos encontramos en el corazón de Playa del Carmen, los que permite a nuestros huespedes disfrutar de restaurantes, playas, la famosa quinta avenida, etc. Te esperamos en tu próxima visita a la Riviera Maya.

We are so excited to hear that you rated us 10/10! Your rating is a testament to your positive experience at our hotel. We are pleased to hear that you enjoyed our rooms, staff, and location. It is important to us to offer a high-quality service and your feedback helps us to continuously improve.Thank you again for your rating. We are glad to have guests like you.

Thank you very much for your comment. We are very pleased to know that you enjoyed your stay at our hotel.We are very satisfied with your positive comments about our rooms, kitchen, staff and location. It is important for us to offer a high-quality service and your comments help us to continuously improve.We understand that the noise from the nightclubs can be an inconvenience for some people and we apologize for that.

We are glad to hear that you had a positive experience during your one-night stay at the hotel! It's wonderful that you found the hotel cute, well-located, and the staff super nice and helpful. Comfortable accommodations and a simple yet satisfying breakfast definitely contribute to a pleasant stay.We understand that the loud club across the street was a bit of a downside, and it's unfortunate that the hotel cannot control external factors like that. However, it's great to see that it didn't overshadow your overall experience. Your feedback is valuable, and we appreciate you sharing your thoughts on your stay. If you ever decide to return to Playa del Carmen, we hope to welcome you back for another enjoyable stay. Safe travels!

Thank you for your feedback on your stay at our hotel. We are glad to hear that you overall had a positive experience.We are very sorry to hear that your electric toothbrush was removed from your room. We have investigated the matter and can confirm that our housekeeping staff threw it away.Due to hygiene reasons, our staff is not authorized to hold personal hygiene items. All personal hygiene items must be removed from the room at check-out.We apologize for any inconvenience this may have caused.

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We are very pleased to hear that you had such a positive experience at our hotel.This rating helps us to continuously improve our service and motivates us to keep working hard to offer the best possible experience to our guests.We hope to have you back at our hotel in the future.

We are very pleased to know that you enjoyed your stay and that you were satisfied with our service.We strive to provide our guests with an exceptional experience, and your feedback helps us to improve constantly. We are pleased to know that you appreciated our location, our facilities, and our staff.We look forward to the pleasure of welcoming you back in the future.

Thank you very much for your honest feedback! We are very happy to hear that you enjoyed your stay with us.We appreciate your positivity in highlighting the continental breakfast, the clean and well-maintained pool, the rooms with good air conditioning, and above all, the friendliness of our staff.We completely understand your point about the nightclubs across the street. While the location offers an advantage in terms of proximity to nightlife, the Fifth Avenue and its diverse attractions, we also recognize that the noise can be a nuisance for some guests who are looking to relax.We are glad to know that you appreciate that we provide earplugs for free, and we are constantly looking for solutions to minimize the impact of noise. We are improving the soundproofing system of our rooms day by day.We appreciate your understanding and we hope you will choose us again on your next visit to Playa del Carmen.

¡Muchas gracias ! Nos alegra mucho saber que disfrutaste tanto de tu estancia con nosotros.Esperamos verte de nuevo pronto.

Muchas gracias por compartir tu experiencia con nosotros! Estamos muy felices de saber que disfrutaste tu estancia. Esperamos verlos pronto.

We appreciate your feedback and are always looking for ways to improve.We are sorry to hear that you had some inconveniences during your stay with us. We understand that humidity and mosquitoes are common challenges in the tropical climate where we are located, and that the weather can be unpredictable.In terms of humidity, we are working to minimize its impact on our rooms. This includes using dehumidifiers and improving ventilation in the rooms.We appreciate your feedback, as it helps us to constantly improve our services

We appreciate your rating, it helps us improve our service.

Agradecemos tu calificación.Tu opinión nos ayudará a mejorar nuestros servicios y a ofrecer una mejor experiencia a nuestros huéspedes en el futuro.

Muchas gracias por calificar su estancia con nosotros, fue nuestro placer tenerlos como huéspedes, esperamos que regresen pronto.

Muchas gracias por calificar tu estancia con nosotros! Fue un placer tenerlos como huéspedes, esperamos tenerlos pronto de vuelta!

Thank you very much for rate your stay with us, it was a pleasure to have you as our guest. We hope to see you again soon!

Thank you for rate your stay with us!

Muchas gracias por calificar tu estancia con nosotros!

Agradecemos tus comentarios ,nos ayudan a mejorar continuamente. Entendemos que la vida nocturna en el corazón de Playa del Carmen puede ser molesto para algunos huéspedes, lamentablemente, dada tu estancia de una noche, no pudimos brindar una solución, como un cambio de habitación. Ofrecemos un desayuno continental, que incluye jugo, fruta, café, té, pan para tostar, pan dulce, jarabes, queso crema y mantequilla, tal como se describe en nuestra página.Lamentamos cualquier confusión que haya surgido con los privilegios de Gold Member.Esperamos que consideres hospedarte con nosotros nuevamente en el futuro y mejorar tu experiencia.Gracias por elegir nuestro hotel y por tus valiosos comentarios.

Thanks for sharing your comments with us!

Muchas gracias por calificar su estancia con nosotros!

Gracias por calificar tu estancia con nosotros!

Thank for your comments, they help us to improve our service

Muchas gracias por calificar su estancia con nosotros!

Thank you very much for rating your stay with us!

Muchas gracias por calificar su estancia con nosotros! Esperamos verlos pronto por aquí!

Thanks for rate your stay with us!

Thank you very much for rate your stay with us! We hope to see you again soon!

Muchas gracias por su calificación, fue un placer tenerlos como invitados

Muchas gracias por calificar tu estancia con nosotros!

Hola, Sergio. Te agradecemos el tiempo para compartir tu experiencia con nosotros. Que nuestros huéspedes se vayan satisfechos es nuestro principal objetivo. ¡Vuelve pronto!

Agradecemos mucho su comentario, fue un placer tenerlos como huéspedes, esperamos verlos pronto de vuelta

Thank you very much for your kind words! We are happy you have enjoyed your stay with us, we hope to see you again soon!

Muchas gracias por compartir tu experiencia con nosotros. Saludos.

Thank you very much for rating your stay with us! We hope to see you again soon!

Hurry Boy, thanks for your comments, we hope you can as well place a bad rating on the bars that affected your stay, not only our hotel that has being affected by a third party.

Gracias por calificar tu estancia con nosotros!

Thank you very much for your kind words, and for rate your stay with us! It really was our pleasure to have you as our guests and be part of your time in Playa, we hope to see you again soon! Greetings from the staff!

Muchas gracias por tu calificación Gustavo, fue un placer tenerlos como invitados. Agradecemos su comprensión con la situación que estamos atravesando, esperamos verlos pronto de nuevo por aquí. Saludos.

Thank you very much for your rate! We can pride ourselves to be the first hotel you visit twice. The Dreamcatcher will be waiting for you in Tulum!

Hello Caroline! Thank you very very much for your kind review, it was a pleasure to have you as our guests, we are so happy by the way you appreciate our efforts and for letting us know we were the first hotel you visit twice!Every member of the team have a good memory from you and your son. We hope to see you again soon!

We're sorry the situation affecting our property made your stay uncomfortable.

Muchas gracias por tu calificación, tomaremos en cuenta tus comentarios. Esperamos verte de nuevo por aquí, saludos!

Muchas gracias por su calificación, esperamos verlos de nuevo por aquí.