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Beoordelingen van Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5 out of 5
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 312 van 610 beoordelingen" "
Gastenscore: 8 - Goed. 164 van 610 beoordelingen" "
Gastenscore: 6 - Redelijk. 72 van 610 beoordelingen" "
Gastenscore: 4 - Matig. 34 van 610 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 28 van 610 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Tomer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024

6/10 – Redelijk

patricia

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The food was terrible and men had to wear pants to use the restaurants The lazy river pool was only for people who bought into the resort
3 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 29 apr 2024
Thank you for your comments, it help us a lot to improve our service. Best regards,

10/10 – Uitstekend

Syahirah

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our family of 4 had an amazing time at the resort! We tried out almost all the restaurants and they enjoyed the kids waterpark. The staff and service was amazing and attentive. We definitely recommend Dreams Playa Mujeres for other families looking for an all-inclusive resort. We didn’t have to worry about anything!!!
4 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 29 apr 2024
Thank you for your comments, we are glad to know that you enjoyed your stay.

4/10 – Matig

Joshua

Reisde met een groep, Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Not a great trip for the cost.
4 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 25 apr 2024
Dear Joshua, thank you for your comments, we really appreciate your feedback, it helps us a lot to improve our service.

10/10 – Uitstekend

Noralda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very beautiful place , bye the beach
3 nachten verbleven in april 2024
Reactie van Samuel Castellanos op 22 apr 2024
Dear guest,Thank you so much for sharing the review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean, we are happy to read that you liked our beautiful facilities, and lovely beach area. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

8/10 – Goed

Ingrid

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
5 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 19 apr 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to see that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Francisco Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 11 apr 2024
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to see that you liked your stay with us and we hope you please come back for another great vacation.Warm regards,

10/10 – Uitstekend

Roberto Andres

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo excelente solo el tema de separar camastros y camas balinesas es incómodo
6 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 4 apr 2024
Estimado huésped,Muchísimas gracias por compartir los detalles de sus excelentes vacaciones en nuestro resort todo incluido e ideal para familias en el Caribe mexicano. Lamentamos mucho todos los inconvenientes y tenga la seguridad de que trabajamos siempre para mejorar nuestro servicio. Esperamos tener el privilegio de recibirle nuevamente.Saludos cordiales,

8/10 – Goed

Seungmi

Reisde met een groep, Reisde met familie
Positief: Personeel en service, voorzieningen
Overall it was good. Nice swimming pools and staffs. I had to change the room because of smell but it took 2 hours to change so it was waste of time.
3 nachten verbleven in maart 2024
Reactie van Samuel Castellanos op 11 mrt 2024
Dear guest,Thank you for sharing the review of your stay at our all-inclusive and family friendly resort in the Mexican Caribbean, we are sorry for the inconveniences and be sure that the well being of all our gests is our priority. We are to read that you liked our swimming pools and the friendly attention of our staff. Thank you so much for your review and we hope you please return so we can have the chance of provide you the excellent vacation that you deserve. Warm regards,

6/10 – Redelijk

Yareli

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
No me gustó que para todo uno tenía que ir a buscar su comida o bebida, nadie te ofrecía nada. La segunda noche quiso entrar un señor en estado de ebriedad a la habitación, deberían tener más cuidado con los huéspedes.
1 nacht verbleven in maart 2024
Reactie van Samuel Castellanos op 8 mrt 2024
Estimada huésped,Muchas gracias por compartir los detalles de su estancia en nuestro resort todo incluido e ideal para familias en el Caribe mexicano. Lamentamos mucho los inconvenientes y por favor tenga la seguridad de que la completa seguridad y bienestar de nuestros huéspedes es nuestro mayor compromiso. Por tal motivo, contamos con equipo de seguridad y cámaras en diferentes áreas del hotel, además de personal las 24 horas del día siempre dispuesto a atender a nuestros huéspedes. Por favor tenga seguridad de su reseña llegó hasta nuestra gerencia y esperamos por favor decida regresar, para que así podamos ofrecerle el excelente servicio que usted merece.Saludos cordiales,

10/10 – Uitstekend

Vincent

6 nachten verbleven in februari 2024
Reactie van Samuel Castellanos op 25 mrt 2024
Dear guest,Thank you for sharing your review of your fantastic experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Viktoriya

Reisde met partner
Delicious food, beautiful location
8 nachten verbleven in februari 2024
Reactie van Samuel Castellanos op 1 mrt 2024
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you enjoyed our delicious food and beautiful vacation inside a gated community. Thank you for your review and we hope yo please have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

Kaitlin

4 nachten verbleven in februari 2024
Reactie van Samuel Castellanos op 20 mrt 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean, we are very happy to read that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

6/10 – Redelijk

changkai

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I went to Cancun 4 times and This is my least satisfied trip. I’m surprised by the service in this hotel. I booked 2 king bed rooms but I was offered by 2 double queen bed rooms when I arrive. Finally I got 1 king and 1 double bed room after negotiation. Staffs are not bad but many of them looks unhappy with a poker face. Many times I got answer “I don’t know” or different answers when I ask staffs questions about the hotel. I met a staff worked at mini golf on my first day. We talked for 5mins and I tipped him $3 usd. He was angry and asked “ what’s for!” With a very bad attitude and strong tone. Also a reminder to family who has kid under 3 years old. The hotel has kid playground and indoor playroom. But only opened to 3 yrs .
4 nachten verbleven in januari 2024
Reactie van Samuel Castellanos op 15 jan 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean, we appreciate your words and we are deeply sorry for the inconveniences. We can confirm that our main goal is provide a fantastic experience to all our guests and we work very hard for it. Please receive our apologies and we hope you please decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

6/10 – Redelijk

Theresa

Reisde met familie
Mixed Feelings.
Mixed feelings about my stay. On the positive side, the massage I received was one of the best I ever had, and the Fusion restaurant was delicious food and service! Some not-so-great experiences were as follows: 1-Check in I felt the sales pitch to book the next day meeting was a little long, all we wanted to do when we checked in after a long day of travel was go to our room. 2-My husband had a bolt (screw) in his rice from the Tres Colores restaurant. Thankfully he found it and did not bite on it. We did bring it to the kitchen staff's attention. They wanted to offer us something to make up for it, but since it was a prepaid all inclusive, we did not know what they could do. 3-Hibachi was impossible to get into. We tried all 4 days right at the time we were told to try. 4- Food service overall was pretty slow. For the resort being fully booked, it was definitely understaffed. I felt bad for the staff. Tides restaurant took 1 hr + to get food and most of the time the order was lost and they had to re submit it. When we ordered room service we were told 20-40 minutes and after 2 calls it ended up showing up almost 2 hours later.
4 nachten verbleven in januari 2024
Reactie van Samuel Castellanos op 10 jan 2024
Dear guest,Thank you for sharing the review of your experience of your experience at our all-inclusive resort in the Mexican Caribbean, we are deeply sorry for the inconvenience and please be sure that this not represent our high standards of quality that we follow that we follow in all our areas. Please be sure that we are working in the opportunity areas you mentioned and we hooe you please decide to give us another chance of receiving you, so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 – Goed

Meghann J

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed everything about this Dreams, but the dining options. It was difficult to get into the restaurants and we wasted a lot of time waiting in line to make reservations each day. Then once in the restaurants there was a very limited menu.
4 nachten verbleven in december 2023
Reactie van Samuel Castellanos op 10 jan 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean, we appreciate your review and please be sure that our main goal is provide a fantastic experience to all our guests and we work very hard about it. Thank you for your review and we hope you please decide to come back so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 – Uitstekend

Nestor, Aurora

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Samuel Castellanos op 8 jan 2024
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

SUONGSUN

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in december 2023
Reactie van Samuel Castellanos op 2 jan 2024
Dear guest,Thank you so much for sharing the review of your stay at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked your experience with us and we hope you please return so we can provide you again another fantastic experience.Warm regards,

8/10 – Goed

Micheal

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pools were great, beach was ok, to much seaweed and just built up over the week with no one cleaning it. Restaurants situated is a miss and they need to do a better job, at communicating because was told that you don’t need reservations for restaurants except French one and was told 45 minutes wait at 2 restaurants back to back, when there was a number of tables empty inside and they said they are for reservations. Overall I had an ok time but world never return.
7 nachten verbleven in december 2023
Reactie van Samuel Castellanos op 29 dec 2023
Dear guest,Thank you for sharing the review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean. Please, we appreciate your review and be sure that our main goal is provide a fantastic experience to all our guests, your feedback help us to improve our service. We are looking to keep our beach beautiful for all our guests. Thank you for your review and we hope you that you please come back so we can provide you the excellent vacation that you deserve.Warm regards,

6/10 – Redelijk

Joel

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
While rooms are spacious and beach is very nice, food is mediocre and restaurant reservation process especially for larger groups is arcane. Most of staff is very helpful and friendly, but front desk check in process was painful
7 nachten verbleven in december 2023
Reactie van Samuel Castellanos op 26 dec 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean, we appreciate your overview since allow us to improve our service. Thank you for your review and we hope that you please decide to return so we can provide you the excellent vacation that you deserve. Warm regards,

10/10 – Uitstekend

Erik

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in december 2023
Reactie van Samuel Castellanos op 26 dec 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we really hope to please have the honor of receiving you again.Warm regards,

8/10 – Goed

ISRAEL GARCIA

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Samuel Castellanos op 26 dec 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we really hope that you return for anther wonderful stay.Warm regards,

6/10 – Redelijk

Pasquale

Reisde met een groep, Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Upon we arrived in the suite, there was only 1 glass and 1 cup at the bar and 1 glass in the washroom. No robes. we notified the front desk rep. he said they will sent the items. First only cups received no glasses, then later 2 child robes were delivered. Eventually adult robes were delivered but the other robes were still there. No glasses. We eventually asked the room attendant next day for the glasses. At dinner time I put all my valuables in the safe but could not lock it because the locking bolts were protruding and could not be locked. I then removed everything from the safe and took them with me to dinner because i was told that I had to be in the room for them to unlock the safe, so we di it after dinner. Waste of time. The phone in the room was very difficult to use. the handset did not work, the speaker phone had to be used to make calls and after could not disengage the phone. No indication on the phone that there were messages. Lack of signage for: direction to Lobby from elevator, location of shuttle to Secrets Resort. Staff at Lobby and concierges desks give different replies to question s which was very frustrating, how to get and print Boarding Passes, Location of shuttle pickup area, how the wi-fi work. Hibachi restaurant only opened 4 days a week and completely booked for our stay. Access for the remaining restaurants were either partially opened or very long wait. We were not to happy.
6 nachten verbleven in december 2023
Reactie van Samuel Castellanos op 21 dec 2023
Dear guest,We really appreciate your give us such a long and detailed review of your stay at our all-inclusive resort in the Mexican Caribbean. The feedback of our guests is very important for us and please, be sure that we are always working to improve our service. All our staff is working in the opportunity areas you mentioned, and we hope you please decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 – Goed

Vasuki

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Unsafe property the units balcony door and the room entrance door when you open front door slam no time cut your arm off because so windy beach close to the resort. They can consider some kind of stopper or slow closing arm to the door actually we had a incident crush one of our thumb nail cut off and start to bleed. Staffs are not useful on that situation
4 nachten verbleven in december 2023
Reactie van Samuel Castellanos op 22 dec 2023
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry and we can confirm that the complete safety and well being of all our guests is our top priority. We are deeply sorry for the inconvenience and we really hope you please decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 – Uitstekend

Sukruetai, North Las Vegas

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort good service. A lot of restaurants Big swimming pool.
5 nachten verbleven in november 2023
Reactie van Samuel Castellanos op 20 dec 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean thanks to our restaurants, big swimming pools and good service. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

2/10 – Ontzettend slecht

Brandon

5 nachten verbleven in december 2023
Reactie van Samuel Castellanos op 20 dec 2023
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry to know that you did not like your experience with us and we can confirm that our main goal is provide a great stay to all our guests. We hope you please decide to give us the opportunity of receiving you again so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 – Goed

Puvitharan

6 nachten verbleven in december 2023
Reactie van Samuel Castellanos op 2 jan 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to have the honor of receiving you again.Warm regards,

2/10 – Ontzettend slecht

Cody Max

4 nachten verbleven in december 2023
Reactie van Samuel Castellanos op 13 dec 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry to know that you did not like your stay and we can confirm that our main goal is always provide a fantastic experience to all our guests. Thank you for your review and we hope you please decide to give us another chance of receiving you again, so we can provide you the excellent vacations that you deserve.Warm regards,

2/10 – Ontzettend slecht

Francois

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very noisy with the construction next the resort. I did not find the place clean nor the staff helpful.
7 nachten verbleven in december 2023
Reactie van Samuel Castellanos op 13 dec 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry to know that you did not like your stay with us and we always recommend our guests contact our team here in destination for any problem or situation. Our main goal is always provide a fantastic experience to all our guests. We hope you please decide to return, so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 – Uitstekend

Clint

4 nachten verbleven in december 2023
Reactie van Samuel Castellanos op 27 dec 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in november 2023
Reactie van Samuel Castellanos op 13 dec 2023
Dear guest,Thank you for sharing the review of your vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you enjoyed your stay with us and we really hope to have the honor of receiving you again.Warm regards,

6/10 – Redelijk

Jorge E

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Hit or miss on how the staff treats you
3 nachten verbleven in november 2023
Reactie van Samuel Castellanos op 28 nov 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean, thank you for your comments and we will work in the opportunity areas you mentioned. We hope you please decide to return so we can provide you the excellent vacation that you deserve. This is your home in the Mexican Caribbean.Warm regards,

10/10 – Uitstekend

Rajeh

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Food was good. Kids pool fantastic.
5 nachten verbleven in november 2023
Reactie van Samuel Castellanos op 27 nov 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked our good food and fantastic kids pool. Thank you so much for sharing your review and we hope to please have the honor of receiving you again.Warm regards,

10/10 – Uitstekend

MARIA TERESA

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy grande, limpia, bien cuidada y agradable
3 nachten verbleven in november 2023
Reactie van Samuel Castellanos op 21 nov 2023
Estimada huésped,Muchísimas gracias de todo corazón por compartir los buenos detalles de su estancia en nuestro resort todo incluido en el Caribe mexicano. Estamos muy felices de saber que disfrutó de su estancia con nosotros en nuestro resort grande, limpio y buen cuidado. Esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 – Uitstekend

Dayanne

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo me encantó desde la alberca hasta la atención espectacular
1 nacht verbleven in november 2023
Reactie van Samuel Castellanos op 21 nov 2023
Estimada huésped,Muchísimas gracias de todo corazón por compartir los detalles sus excelentes vacaciones en nuestro resort todo incluido en el Caribe mexicano. Estamos muy contentos de saber que disfrutó de nuestra alberca y atención espectacular. Gracias por sus palabras y esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 – Uitstekend

Vicente

5 nachten verbleven in november 2023
Reactie van Samuel Castellanos op 5 dec 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your experience at our all-inclusive resort and we hope to have the honor of receiving you again.Warm regards,

8/10 – Goed

Pontus

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and very nice rooms. Pool area is very varied with something for everyone. Beach had some pretty large waves and the water was full of sea grass. Food was average at best - French restaurant by far the best. How can a Mexican restaurant in Mexico be no more than average? All drinks were watered down. Sparkling wine and wine in general was ok and tequila was good but not really sure it actually was the right tequila in the bottle. Even the beer on tap was watered down -absolutely awful. Like they had beer syrup and mixed it with almost flat sparkling water. In total, not worth the money.
4 nachten verbleven in november 2023
Reactie van Samuel Castellanos op 13 nov 2023
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. The feedback of our guests is very important for us and be sure that we are working in the areas you mentioned, so all our guests enjoy wide sandy beach, as well our delicious food an drinks. We hope you please decide to give us another change and you return for another great vacation.Warm regards,

4/10 – Matig

Khalil

Negatief: Netheid, staat van de accommodatie en faciliteiten
The resort will not honor my previous agreement I bought using Expedia. They put us in an infiroor room and admited it. To give us what ee paid for they rrwuested mote money. Too unethical and a bit illegal. I would never go there and will advise my friends to avoid this place.⁷
3 nachten verbleven in november 2023
Reactie van Samuel Castellanos op 8 nov 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive resort in the Mexican Caribbean, we are deeply sorry to read that you did not liked your experience with us. In our system appears that you stayed in one of our Junior Suite Pool View as you booked.Please, be sure that our main goal is always provide a fantastic experience to all our guests. We are deeply sorry to read that you did not liked your stay with us and we hope you please give us another chance of receiving you so we can provide you the amazing vacation that you deserve.Warm regards,

8/10 – Goed

Florencia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Muy bien el hotel, podrían mejorar algunas cosas
El hotel está muy bien, las habitaciones me parecieron excelentes. La comida regular, me pareció que había pocas opciones pero en general estuvo bien. El Servibar no lo surtían siempre, eso fue lo único que no me encantó que había que llamar. Las albercas bien pero no me gustó el acabado ese de piedritas que tienen que te arruinan los trajes de baño. Había una alberca en especial que me encantó para mi hija de 1 año 8 meses.
4 nachten verbleven in oktober 2023
Reactie van Samuel Castellanos op 30 okt 2023
Estimada huésped,Muchísimas gracias por compartir los detalles de su estancia en nuestro resort todo incluido e ideal para familias en el Caribe mexicano, estamos muy felices de leer que disfrutó de su experiencia en nuestro resort. Agradecemos también los comentarios de nuestras áreas de oportunidad y tenga la seguridad de que estaremos trabajando en los puntos que menciona. Un millón de gracias por su reseña y esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 – Uitstekend

MIRIAM

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio en restaurantes y bares, resort limpio, amplio con muchas áreas para niños.
2 nachten verbleven in oktober 2023
Reactie van Samuel Castellanos op 23 okt 2023
Estimada huésped,Muchísimas gracias por compartir los detalles de sus excelentes vacaciones en nuestro resort todo incluido e ideal para familias en el Caribe mexicano, estamos felices de leer que disfrutó de su experiencia gracias a nuestros restaurantes, bares y opciones para niños. Esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 – Uitstekend

VICTOR

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Excelente todo
5 nachten verbleven in oktober 2023
Reactie van Samuel Castellanos op 16 okt 2023
Estimado huésped, Muchísimas gracias por compartir los detalles de sus excelentes vacaciones en nuestro resort todo incluido en el Caribe mexicano, estamos muy felices de saber que disfrutó de su estancia con nosotros y esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 – Uitstekend

sergio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff like Omar at the pool or Ester kept our room spotless. Definitely we’re going back
4 nachten verbleven in oktober 2023
Reactie van Samuel Castellanos op 16 okt 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive resort in the Mexican Caribbean, we are very happy to read that you liked your experience with us thanks to our friendly staff in the different areas and we hope to have the pleasure of receiving you again.Warm regards,

8/10 – Goed

Amanda

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful resort with plenty of stuff for the whole family to do from young kids, teens, and adults. Beds were a little uncomfortable but everything else was great. Some restaurants were better than others but plenty of options.
4 nachten verbleven in oktober 2023
Reactie van Samuel Castellanos op 16 okt 2023
Dear guest,Thank you for sharing the review of your family vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. The review of our guests is very important for us and we are always looking to improve our service. Thank you for your review and we hope to have the pleasure of receiving you again.Warm regards,

10/10 – Uitstekend

Jaclyn Beaudreau, Gilbert

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it! The 7 & 8 year old had the best time. Best kid friendly family resort.
5 nachten verbleven in oktober 2023
Reactie van Samuel Castellanos op 16 okt 2023
Dear guest,Thank you so much from the bottom of our hearts for sharing the review of your lovely family vacation at our all-inclusive and family-friendly vacation in the Mexican Caribbean. We are very happy to read that you and your children liked your experience with us and we hope to have the pleasure of receiving you again.Warm regards,

10/10 – Uitstekend

Fernande

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was super clean. I felt safe Everyone were friendly and approachable!!! Most of the drinks tasted watered down which I didn’t like at all!!!
4 nachten verbleven in oktober 2023
Reactie van Samuel Castellanos op 11 okt 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive resort in the Mexican Caribbean, we are very happy to read that you liked your stay thanks to our location inside a gated community, friendly staff, and service. We will work in the areas you mentioned. Thank you so much for sharing the review of your stay with us and we hope to have the pleasure of receiving you again.Warm regards,

10/10 – Uitstekend

Steve, Phoenix

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My son and I went on a father/son trip for his Fall Break, he is 8yrs old. I highly recommend this resort for families, couple's and solo travel. The resort was immaculate you will not be disappointed. The resort had 24hr Ice Cream at Dolce. The restaurants were never crowded, great drinks poolside. If you’re looking to go into Cancun proper, it will take you 45 minutes. The resort is not to be missed. You won’t be disappointed.
7 nachten verbleven in september 2023
Reactie van Samuel Castellanos op 9 okt 2023
Dear guest,Thank you so much for sharing the review of your lovely family vacation with your son at our all-inclusive and family friendly resort in the Mexican Caribbean during Fall Break, we are happy to read that you liked our restaurants and service. Thank you so much for sharing the review of your stay with us and we hope to have the pleasure of receiving you again.Warm regards,

10/10 – Uitstekend

Juan, humble

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in oktober 2023
Reactie van Samuel Castellanos op 9 okt 2023
Dear guest,Thank you so much for sharing the review of your stay with us, we are more than happy to read that you liked your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean thanks to our attentive staff and warm service. Thank you so much for sharing the review of your stay with us and we hope to have the pleasure of receiving you again.Warm regards,

8/10 – Goed

Kenneth

3 nachten verbleven in september 2023
Reactie van Samuel Castellanos op 23 okt 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean, we are happy to read that you liked your stay with us and we hope to have the pleasure of receiving you again.Warm regards,

10/10 – Uitstekend

Devri

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cons The check in was a little lackluster. No true line area and you had to keep checking back. I didn’t feel like I was a truly welcomed guest either. Also staff would not say hello or greet as other resorts would. I always spoke first. Our room was on the main floor so we heard the outdoor entertainment as well as anyone turning the corner from the check in/lobby area. Lastly, since the resort is so large, there should be better signage. Yea I know there is an app, but simple signs elevated could work as well. Pros The beaches were beautiful and clean. The rooms were large and bathrooms were amazing. The kiddie pools were great for my daughter and there was plenty of space between families. Food was pretty good. Overall it was a nice resort.
4 nachten verbleven in september 2023
Reactie van Samuel Castellanos op 28 sep 2023
Dear Devri, thank you for sharing your comments we really appreciate them. We hope that you can return soon to provide you with the service that you deserve.

2/10 – Ontzettend slecht

Marlen

6 nachten verbleven in september 2023
Reactie van Samuel Castellanos op 16 okt 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry to know that you did not like your stay with us and be sure that we are working always in improve our service. Thank you for your review and we hope you please decide to come back, so we can provide you the excellent vacation that you deserve.Warm regards,