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Beoordelingen van Amigo Rental

3 out of 5
Amigo Rental
Boulevard Kukulcan Km 20 - Condominium, Cancun Plaza, Zona Hotelera, Cancun, QROO

Beoordelingen

6,2
Gastenscore: 10 - Uitstekend. 8 van 62 beoordelingen" "
Gastenscore: 8 - Goed. 18 van 62 beoordelingen" "
Gastenscore: 6 - Redelijk. 15 van 62 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 62 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 62 beoordelingen" "

6,4/10

Netheid

5,8/10

Personeel en service

5,4/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

2/10 – Ontzettend slecht

Wanda

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
No king bed as promised and all but one light worked
5 nachten verbleven in januari 2024

8/10 – Goed

Sergio Enrique

3 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

Ronald, Doral

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The guy never answered and never contacted me. He did not even come to the check in!!! Luckily there were other apartments from other owners available and the guy at the front desk was extremely helpful in getting in contact with them and setting me up with a room or we would have slept on te car since it was past midnight!!!!
3 nachten verbleven in augustus 2022

8/10 – Goed

Wilebaldo

2 nachten verbleven in juni 2022

10/10 – Uitstekend

Steve

Reisde met familie
Positief: Netheid, comfort kamer
Very family budget friendly
Overall this is a great cheap location. Second time staying here with kids 6,13,16 we are a familyof 5. The pool is good can get dirty at times but they do clean it every morning. The bus stops infront of the hotel on both sides of the road. You can take the R1 or the R2 red busses and they will take you to the hotel zone or to downtown. It really is a great location for a budget. The restaurant across the street next to the Oxo is great good food but they do take a while to get your food, but so worth it. And they close i think 11pm or midnight good alcohol good chill vibes and one of the only restaurants on that side. But by staying here we were able to do Xcaret and isla mujeres, the hotel doesnt offer airport shuttle but just book with happy shuttle it was like $60usd i believe. Have fun safe travels highly recommend staying here
4 nachten verbleven in april 2022

4/10 – Matig

Andrew

Reisde met familie
Negatief: Netheid, comfort kamer
It was ok
Our First room had cockroaches. They moved us to another room after a brief conversation about it. No a huge deal just annoying. I did have to ask for them to clean the room but I think this was because we changed rooms . The food prices were extremely high in the restaurant and you didn't get much food. The beach has a lot of rocks and it is unsafe to swim with high waves. They charged me for a towel that I used to clean the salt spray off the cars windows so I could see and not die while driving. They told me I should have used something else. Nothing else was provided and I decided safety was more important than a towel. It was very quiet and the pool and beach area is nice.
7 nachten verbleven in maart 2022

6/10 – Redelijk

Laura

Reisde met een groep
Negatief: Comfort kamer
Horrible Experience
Communication was horrible! I received an email a few days before my trip saying I didn’t pay my deposit, which was definitely paid a month before. Owner wouldn’t respond to emails or answer phone calls. Once I arrived at the property (very late at night) I was told I could only pay for the rooms in cash! Who arrives in Mexico in the middle of the night with $1000 in cash?!?! After about an hour of back and forth, I was able to pay for one night and then had to spend the following day walking from ATM to ATM (they only allow you to withdraw small amounts per day) trying to take out enough cash to pay for the room. It was absolutely ridiculous. Also, the rooms don’t have WiFi as advertised. Very uncomfortable beds and bedding. Don’t waste your time with amigo rentals. Save yourself the hassle and stay at a reputable hotel.
5 nachten verbleven in maart 2022

8/10 – Goed

OSCAR

Reisde met familie
Positief: Comfort kamer
Rooms are nice. Restaurant food wasn’t anything to brag about. The views are great! Exterior of the hotel due for an upgrade
5 nachten verbleven in november 2021

2/10 – Ontzettend slecht

David

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
4 nachten verbleven in augustus 2021

10/10 – Uitstekend

adrian

Reisde met familie
Positief: Netheid, comfort kamer
7 nachten verbleven in november 2020

4/10 – Matig

Georgina, Guadalajara

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Muy mal servicio, y faltó limpieza de diario en el cuarto, sin servicio de TV e internet. Y cuidado con las personas que se pintan el cabello por unas pequeñas manchas querían quitarme mi depósito. Cómo mexicsnos que somos nos descriminan muy notorio.
7 nachten verbleven in oktober 2020

2/10 – Ontzettend slecht

Fidencio

Positief: Netheid, comfort kamer
Disappointing.
We did not get the room that we paid for. Then, they wouldn’t accept credit cards. Fortunately, I had enough cash with me to pay for 3 nights stay. Not sure we’ll stay there again.
3 nachten verbleven in oktober 2020
Reactie van liar op 19 okt 2020
That's a total lie, you never stayed with us, and it's a shame you can leave reviews when you didn't even contact us

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
The views were fantastic. The desk clerks were very helpful. The location was relatively quiet. There is one major problem. Once you get to check in, they bring in a person who immediately tries to sell you one of their packages. Even after you tell them you are already booked online. Very pushy. The trip we booked with them was awful. The Chichen Itza package. We went to the Suytun Cenote 1st. We were there for 3 hours. This where we had lunch. It was ok. Buffet. We had to drag our wet clothes around that whole time.Then to Valladolid for 20 minutes. Needed more time there. Then we finally got to Chichen Itza. In the hottest part of the day. Not comfortable at all. By the time we got dropped off it was a 14 hour day and the wet clothes stunk.
6 nachten verbleven in februari 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service en comfort kamer
Cancun Plaza good; Bsea/Amigo not so good
The property is nice, but the room was not. The photos shown are not necessarily what you will get, certainly not what we got. We booked a unit with 1 king and 2 double beds, bu got a unit with one twin with a trundle underneath and 2 doubles. All beds had very thin mattresses that were not comfortable at all. The twin also was the "couch" for the room. The only other furniture was a table with chairs. Our unit had a loft for the double beds, and the stairs going up had a wobbly railing that was also very short. Dangerous for anyone, but especially for kids, as there were no balusters and plenty of space for one to fall. The room was cleaned twice in an entire week. The bathroom vent was so caked with dirt and lint that there was no air movement, and it never got dry after we showered the first time for the whole week. There was no drying line for wet swimwear. We booked a kitchenette expecting to cook some of our meals, but there was no pot to boil water, and the one frying pan was so warped it was nearly impossible to cook anything on it. The pizza in the restaurant was good. Everyone at the place was nice. The beach here is great, not crowded and a break keeps the surf down one one end for those who don't like big waves. The pool is also very nice, and the breakdown division of the deep and kid pools is very convenient for families with swimmers at different levels. If the room itself had been nicer and cleaned more often, I would think about returning.
7 nachten verbleven in december 2019

2/10 – Ontzettend slecht

Ezequiel

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2019

4/10 – Matig

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This picture is of the only penthouse that they have. Our room was no where near this. water clogged in our bathroom, did not get warm water for showers. apparently they use boiler to heat the water and start boiler only for some time. I also took a long time to get hot (just warm) water to the shower. the water pressure in the shower was extremely low. no one came t fix it either despite asking. The property is really very old and i guess suffers from old plumbing. The property is actually cancun plaza. amigo rental is a third party, to get any changes , i had to connect with amigo rentals . Amigo rentals was very unresponsive and has no bias for customers. There was also a lizard in our room. Not recommended.
4 nachten verbleven in november 2019

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, voorzieningen
7 nachten verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in september 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en voorzieningen
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4 nachten verbleven in september 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Je n'ai pas aimé le manque d'article dans la cuisine. CafetiÚre défectueuse et rien pour nettoyer la vaisselle. J'ai aimé le confort de la chambre et la gentillesse des gens à l'accueil.
3 nachten verbleven in juli 2019

6/10 – Redelijk

Geverifieerde reiziger

4 nachten verbleven in juni 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen
El trato al turista nacional es NEFASTO, me trataron muy mal en el check in y en la alberca sufrĂ­ de discriminaciĂłn por parte de un empleado de mantenimiento. Por supuesto que a Nadie que aprecie le recomendarĂ­a pararse por ahĂ­
4 nachten verbleven in juni 2019
Reactie van Gerente de Operaciones op 26 jun 2019
Una pena que sienta de esa manera , pero no tenemos su nombre ni su reserva y no sabes si efectivamente se hospedo con nosotros o solo es un comenarios mal intencionado , si fuera tan amable de identificarse verias la manera de solucionar lo que comenta gracias saludos

10/10 – Uitstekend

Susano, Guadalajara, Jalisco,Mx

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El lugar es agradable tiene su cocina fue excelente ya que se prepara comida o calientas tus alimentos. Lo Ășnico malo es que hicieron el aseo nada mĂĄs un dĂ­a de los seis que estuvimos y papel del baño nos querĂ­an darnos un par de rollos pero al Ășltimo nos dieron otros dos
6 nachten verbleven in april 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This particular condo is on the fifth floor of Cancun Plaza condominium with great view on the pool and the ocean. Pool is big and very kids friendly. Beach is two minutes walk downstairs from the pool. Restaurant serves basic food that can be better. I recommend renting a car and driving around Cancun and riviera Maya. Taxi and private transportation are too expensive and cumbersome to use. Parking in Cancun Plaza condo seems limited but we have had a parking space for our car every day.
8 nachten verbleven in april 2019

8/10 – Goed

Rogelio

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El tiempo de espera en recepciĂłn fue el adecuado, la estancia muy agradable, todo en general bien.
4 nachten verbleven in april 2019

8/10 – Goed

Jessica

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
I loved the staff. Everyone is very friendly. The pool is very nice with access to the beach and the restaurant food was very good. I didn’t like that the rooms don’t have WiFi and the TV cable doesn’t work.
5 nachten verbleven in april 2019

8/10 – Goed

JOHN

Positief: Netheid, personeel en service en comfort kamer
Great restaurant! I'd stay here again.
I cannot get credited for 8 nights here because the hotel has no record of my stay. Despite what it says on Hotels.com, this hotel requires a 30% payment to reserve a room. The remaining 70% is due 10 days prior to arrival, unless you pay in cash, which we did, after inspecting the room. All in all, these are minor annoyances. Our stay was nice. This is a three star hotel that is borderline two star because the owners need to invest in maintenance, but peeling paint, slightly leaky pipes, loose knobs, small stains on sheets, etc. shouldn't distract you from the fact that this hotel is a great value. Our room was clean, and the staff was friendly and helpful. Our room, like all rooms, I believe, had an excellent view of the pool and ocean. The beach was spectacular, though the surf tends to be rough. This hotel is not all inclusive. Nearby hotel are, and their restaurants won't be open to you. Fortunately the hotel restaurant, Casa del Mar, is excellent. We tried other restaurants in the hotel zone, but this was the best! The menu has a good mix of Mexican and American dishes, healthy enough for my wife, with enough seafood for me. My kids loved their variety of salads, delicious pastas, & many types of pizza (cooked in their wood fired oven). Great, relaxed service! Every seat has an ocean view. Expect to pay 200 pesos (about $10 US) per person per meal without drinks. Only part of the menu is attached.
8 nachten verbleven in maart 2019

2/10 – Ontzettend slecht

Ramakrishna

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was not good from begining.No Early Check in.No wifi in rooms.Very slow wifi in common areas.No TV for 3 days.Cleannig will be every three days.Reception desk is not good at all.
5 nachten verbleven in maart 2019

8/10 – Goed

Kena, Scenery Hill US

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The view was amazing! The staff friendly and helpful. Our room was as pictured, but 2 double beds and a twin with pull out trundle, no king bed. You need to wash dishes, but no dish towels or even wash towels in the bathroom to do it. I just purchased paper towels. The pool is great and clean. Restaurant on sight is ok, prices are ok. Menu is limited. Beach is clean and plenty of places to sit. Buses stop in front of the property often and will take you most places, take american dollar bills!! A ride will cost you $1 us, for as far as you want to go. Taxi is way more. You get a card to get a beach towel. Where you go to get it will sell you excursions and offer discounts to do the “ time share” breakfast at another resort. Worth it if you can just keep telling the resort people you are not interested!! They will insult you, just keep saying no and get your discounted excursion. Overall, very nice vacation, affordable accommodations, just read fine print and do some research. I would recommend.
7 nachten verbleven in maart 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Menos me gusto el espacio. Jovenes borrachos en las habitaciones
6 nachten verbleven in maart 2019

6/10 – Redelijk

Geverifieerde reiziger

5 nachten verbleven in februari 2019

10/10 – Uitstekend

Joaquin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Muy buen servicio
La verdad el hotel fue perfecto. Los precios del restaurant, las instalaciones, todo muy bien. Lo Ășnico que no me gustĂł es que cuando ellos se pusieron en contacto conmigo directamente no me comentaron nada sobre ningĂșn deposito. Ya que lleguĂ© me dijeron que eran 100 dĂłlares de deposito. Pero de ahĂ­ en fuera todo perfecto.
4 nachten verbleven in februari 2019
Reactie van Salvador op 8 mrt 2019
Gracias por su visita , por favor vuelvan pronto saludos salvador

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the Ocean view and the hotel staff. The room was exactly what we wanted.
4 nachten verbleven in februari 2019

6/10 – Redelijk

Fernando

Positief: Netheid
Si regresaria pero por un costo mas bajo
Lo bueno: * Check in rapido * Cuarto limpio * Bonita vista para el amanecer * Hay un oxxo cruzando la calle Lo Malo: * El Balcon es compartido con el cuarto Vecino * El Mar siempre esta con Bandera Roja todo el Año, dificil pero no imposible de meterse sabiendo nada bien, no apto para niños * Los condominios ya presentan deterioro, oxido en todas las partes metalicas dentro y fuera de los cuartos * La zona es lejana a todas las amenidades de cancun Lo Feo: * Alberca suuuuuuuuper fria * La caja de seguridad con mala funcionalidad repetidamente tuvimos que llamar a mantenimieto para que la abrieran por que se trababa el control electronico * Costo alto vs beneficio
3 nachten verbleven in februari 2019

2/10 – Ontzettend slecht

Chis, WI

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool and beach view were wonderful. Front desk were rude, not friendly, not welcoming. Sighted before even teying to help like we bothered them. Didnt do much explaining. Room phone didnt work properly. Room can use some update
3 nachten verbleven in februari 2019
Reactie van Sal op 21 feb 2019
Dear Guest , We are very sorry to hear that, we will talk to the personal to better their way to treat people again we are very sorry , hiope you come back some day and will make it up to you regards salvador

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
This a condominium, bunch of rooms, the facility is located at zona hotelera, well connected with public transportation. My room described two double beds and a sofa bed, but at the end I had two doubles. My balcony was falling apart literally. Full of mold.
4 nachten verbleven in januari 2019
Reactie van Sal op 6 feb 2019
sorry to hear that, the upper part of the balcony is not ours , we are talking the owner to fix it, thanks

6/10 – Redelijk

MS, Schaumburg, USA

Positief: Netheid
Negatief: Personeel en service
Great location! Great beach access and pool! Good restaurant. Room not so good. Ad for the loft said king bed and two queen beds. Well it was two queen beds but there is no king bed; it's a trundle bed with two separate twin beds.
8 nachten verbleven in december 2018
Reactie van Thanks op 23 feb 2019
Thanks for your visit, hope we have the pleasure to host you again, gracias amigo

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in oktober 2018
Reactie van Salvador op 10 nov 2018
Gracias

8/10 – Goed

Nikki, Georgia

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Nice condo with beach front view
Hotel was great. Nothing but good things to say. Very clean, comfortable, well worth the price. Pool was amazing and staff was very friendly. On thing I would recommend is rent directly through Bsea. Amigo Rental does not answer their phone and messed up our reservation. Everything was straightened out by Bsea Front Desk. Plus it’s cheaper.
7 nachten verbleven in augustus 2018
Reactie van Sal op 29 aug 2018
The Bsea office is the management company only, you do have to book with us amigorental.com thanks for your nice comments regards sal

8/10 – Goed

Jen, San Francisco

Positief: Netheid, comfort kamer
Affordable Ocean View
We enjoyed our stay at Amigo Rental. It is a very basic hotel with amazing views of the ocean and infinity pool. Things to note: -Cleaning comes every 3 days -You need to wash the dishes after your stay or you will be charged -Bring coffee for the coffee maker or go to Soriana to buy -Beds are semi firm but pillows are soft (I slept well) -Restaurant/bar onsite for purchase with views -Lots of families
6 nachten verbleven in maart 2018
Reactie van Salvador Lopez op 13 nov 2018
Thank you very much for your visit , hope you come to visit us again soon best regards

6/10 – Redelijk

José Eduardo , Querétaro

Positief: Personeel en service
Negatief: Netheid, comfort kamer
Hotel cerca de playa pero sin poder nadar-nada
Habitación 3603 pésima en su segundo nivel. Los cuatro que dormimos en la parte de arriba, siempre nos dimos un golpe en la cabeza, por lo pequeño del piso superior. Hotel enfrente de playa sí, pero oleaje muy fuerte porque es mar abierto y sinceramente no pudimos nadar a gusto. Siempre en bandera roja el banderín preventivo del mar; incluso los guardianes de la bahía, siempre pitando a los turistas, que tuviesen cuidado con el mar. :(
4 nachten verbleven in februari 2018

10/10 – Uitstekend

Dario, CDMX

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Buen hotel, solo que no me dan mi factura.
Buen lugar excelente ubicaciĂłn, requiero me envĂ­en mi factura por favor. Ya deje mis datos fiscales, mi nombre es Dario Medina Ramirez.
4 nachten verbleven in augustus 2017
Reactie van s op 21 aug 2017
Hola buenas tardes La factura se la tiene que dar Expedia ya que el les cobro y a nosotros nos paga otra cantidad muchas gracias saludos

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
un poco de problemas al principio
6 nachten verbleven in juni 2017
Una disculpa , ojala podamos recibirlo de nuevo para recompensarlos saludos y gracias

4/10 – Matig

Karla, Cancun, MX

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not satisfied at all with our stay.
We we're not given the room we requested. Since we were traveling with a 4 yr old we requested a double bed but was given a king bed. The office staff would not change us to the correct room they only passed the buck about our concerns, the night person told us to go fix our room issue in the morning and the morning person told us we needed to call Salvador who was the contact person we needed to speak to but he never answered our calls. The cleaning lady took money from the nightstand and my daughter's hairbrush. The mattress was old and very uncomfortable. And lastly the restaurant staff was very rude and not very helpful.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

azael, monterrey, nuevo leon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel agradable cerca de la playa, alberca.
Excelente estancia, cerca de la playa, con opcion a comprar en tienda de abarrotes a precios accesibles.

8/10 – Goed

Vicky, US

Positief: Netheid
Couple of things I don't have complains about the hotel at all. You get what you paid for, our room had the simple amenities with ocean view. The only thing I did not like was that when I got there they where doing construction on our balcony for about half of our stay :/ I couldn't really enjoy the balcony, it's whatever because I wasn't in the hotel during the day. The pool and the view was amazing. The restaurant on site wasn't bad the food was good. Overrall it's a simple hotel not fancy not to many people or loud. Awesome place if you are looking for a simple chill place . It's one of the first hotels in the hotel zone. It's like a mini gated hotel. One thing that was a little confusing was that on Expedia it says "amigo rental" but everyone in Cancun knows this place as "Cancun plaza".

8/10 – Goed

family trip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable, secure and good price!
Our contact Salvador Lopez was the key for this successful stay. The view from our room was beautiful, very clean. The room is clean every three days, XTRA charge for everyday.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, comfort kamer
Poor service
Very bad. Will never use or recommending to any other family or friends.

4/10 – Matig

Renee, Baltimore

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sooooo Disappointed!
After anticipating this wonderful trip to Cancun with friends, I was met the first day with total disappointment in this rental! When we arrived to our loft at approximately 12 pm, the door itself (Loft 3603) looked like it had been damaged and pieced back together. We entered the room and it was extremely hot....the AC was not working and there was banging (renovating) next door. My party assumed the banging would stop within the hour, but it went on until 5 pm that day. After listening to the banging and being hot for one hour, we went to the front desk to find out if there was a possibility to move our room. The man at the front desk was very rude and stated that there were no more rooms available. When asking about the AC, they said they would send someone. I was told to call Salvatore, the Manager, whom I had spoken with to confirm the reservation a week prior to our arrival. When I contacted Sal, he said he did not know about the banging and was unwilling to move our room. Since no one had to to check the AC, I called back to the front desk and was hung up on when I stated the problem. Nonetheless, we had to endure the banging the first three days of our vacation....how relaxing do you think that was? They were renovating the room next door, in which new visitors were given 3 days later. Its hard to fathom the Manager was not aware of renovations taking place! The AC was fixed three hours after our arrival. We were not given washclothes, only towels.