Exterieur

Beoordelingen van Fiesta Americana Cancun Villas

4 out of 5
Fiesta Americana Cancun Villas
Boulevard Kukulcan Km.8.5 Lote 3, Zona Hotelera, Cancun, QROO

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 514 van 1008 beoordelingen" "
Gastenscore: 8 - Goed. 266 van 1008 beoordelingen" "
Gastenscore: 6 - Redelijk. 112 van 1008 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 1008 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1008 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Alexander van der

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, at a nice location. Nice swimming pool with jaccuzi's. Easy access to the beach, shallow water. Activities. There is a Kids Club for children. Jeffrey from the front desk provided excellent service to us and Daira from the Kids Club was a very good babysitter.
3 nachten verbleven in maart 2023
Reactie van GM op 28 mrt 2023
Dear Alexander,We would like to thank you for taking the time to share your experience. We are glad to know that our service, facilities and location made more pleasant your last vacation. We look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

10/10 – Uitstekend

Algil

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First time in cancun and fiesta anericana didnt failed my expectation. The food, people, the beach everything was satisfying. gracias fiesta americana cancun villas
4 nachten verbleven in april 2024
Reactie van GM op 2 mei 2024
Thanks for sharing your positive experience a! We are glad to hear that the hotel met your expectations and that you enjoyed the food, our warm service and the beach. Your kind words will surely be appreciated by the hotel staff. Have a great day, Algil!General ManagementFiesta Americana Cancun Villas

6/10 – Redelijk

Renita

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The lobby appears nice, the beach is beautiful, the food & restaurant was good, but that's where it ends. The ROOM was musty and outdated. I would swear that someone pissed in the dishwashers, or the toilet was backing up into it, but for sure everytime we took a shower, the room smelled. We decided not to eat in the room because it was so sickening. Also, I asked them to release my pending $304. We checked out on 4/11 and here it is 4/29, and it still has not been released. I called my credit card company, and they said that the hotel didn't release it, and after 30 days it will release it automatically. I am almost positive that the hotel is doing this out of spite since I wrote a bad review. Stay here at your own peril.
Reactie van GM op 30 apr 2024
Thanks for your visit and feedback, Renita. I am truly sorry to know that our property did not fulfill your expectations. We have taken specific actions in order to improve our services.On the other hand, our Guest Service Manager confirmed the reimbursement since your departure, nevertheless, all the reimbursements depend of your bank and according to its internal procedures. At this moment, we are looking for alternatives in order to speed up between banks the holding release. We will follow this process until it is done. General ManagementFiesta Americana Cancun Villas

6/10 – Redelijk

Paola

5 nachten verbleven in maart 2024
Reactie van GM op 2 mei 2024
Thanks for your visit and feedback, Paola. We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana Cancun Villas

8/10 – Goed

ILYA

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
What I liked most about this hotel was the beautiful view that outlooks onto the ocean. The location of the hotel is perfect for people who enjoy to explore shops, restaurants, and excursions. The staff were very friendly and helpful throughout our stay. However, the hotel itself needs some updates and remodeling. (In our bathroom we noticed mold) And lastly, our kitchen did not have basic utensils and towels to use. Despite all of this I loved this place.
7 nachten verbleven in april 2024
Reactie van GM op 29 apr 2024
Hi Ilya! Thanks for your visit and kind review! We are glad to know that you enjoyed our beautiful view, location and warm service. Certainly, our facilities are not new; nevertheless, it is important to let you know that we are working to maintain the image and operation of the property in optimum conditions.I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

6/10 – Redelijk

ALDO SANCHEZ

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
👍
2 nachten verbleven in april 2024
Reactie van GM op 29 apr 2024
Thanks for your visit and feedback, Aldo! We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana Cancun Villas

8/10 – Goed

Hazel

Reisde met partner
Positief: Netheid, personeel en service
The place is quiet at night and the room has good air conditioner. soft beds and covers but the pillows are very flat so you need to stack them for better comfort. they replaced towels when asked. the fridge and microwave works fine. the rain shower has great pressure which we really enjoyed. the gym stocks bottled water but some equipment are old and rusty so be careful of that. there's a weird door in the room that leads to another locked door which is kind of scary but nothing happened, just odd. overall we had a pleasant time.
6 nachten verbleven in april 2024
Reactie van GM op 29 apr 2024
Thanks for sharing your valuable feedback, Hazel!This internal door allows family members to keep them together. It’s perfect for keeping an eye on the kids while still enjoying separate bedrooms.I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

10/10 – Uitstekend

Jesus Arturo Peña

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buen servicio el personal me gusto yolo recomiendo
5 nachten verbleven in april 2024
Reactie van GG op 2 mei 2024
ÂĄGracias por su visita y recomendaciĂłn, JesĂșs Arturo!Nos alegra saber que disfrutĂł del buen servicio y la amabilidad del personal. ÂĄEsperamos verle de nuevo pronto! Gerencia GeneralFiesta Americana CancĂșn Villas

6/10 – Redelijk

Mauricio J Hernandez Cabeza

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
The property needs upgrading, the rooms in general are old the bathrooms are not in best condition, the towels are pretty old, we requested to move to another room because the noise was pretty loud, the Riu has a big party every night, impossible to relax, we recommend only if you want to stay in the Cancun area and near the night clubs. The hotel in general is okay, the personal is friendly except for the fact that they try pretty hard to sell you the membership
9 nachten verbleven in april 2024
Reactie van GM op 26 apr 2024
Thanks for your visit and valuable feedback, Mauricio! Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. I look forward to having the opportunity of serving you again.   General Management Fiesta Americana Cancun Villas

8/10 – Goed

Aureliane

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
L’hĂŽtel propose beaucoup d’activitĂ© de dĂ©tente et est proche des zones de d’ambiance. Nous avons passĂ© un trĂšs bon moment.
5 nachten verbleven in april 2024
Reactie van GM op 29 apr 2024
Thanks for your kind review, Aureliane! We are glad to know that you spent a wonderful time.We look forward to welcoming your back! General ManagementFiesta Americana Cancun Villas

10/10 – Uitstekend

Isabelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van GM op 23 apr 2024
Thanks for your preference and review Isabelle! We are glad to know that you had a wonderful time.We look forward to welcoming you back!General ManagementFiesta Americana CancĂșn Villas

10/10 – Uitstekend

Shankaracharya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location and place is nice. The staffs were very cooperative. I had requested late checkout after 11 pm and the front desk was able to schedule it. I recommend this facility.
4 nachten verbleven in april 2024
Reactie van GM op 19 apr 2024
Thanks for your visit and recommendation, Shankaracharya!We are glad to know that our location, warm service and the late check out made more pleasant your last visit.We look forward to welcoming you back!General ManagementFiesta Americana CancĂșn Villas

8/10 – Goed

Jose Alfredo, Nezahualcoyotl

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
El hotel bonito, comodo, la playa es pequeña pero muy bonita, tranquila, ideal para niños. Los colores del mar bonitos. Las tinas de hidromasaje muy relajantes. El unico granito en el arroz es los tiempos compartidos que te quieren vender a la fuerza, restando tiempo de tus actividades. Yo tuve båsicamente que decirles no me interesa ya tengo 20 minutos diciendote que no. Dejame ir a mi habitación. Fuera de eso una experiencia placentera
3 nachten verbleven in april 2024
Reactie van GG op 17 apr 2024
Gracias por su preferencia y recomendaciĂłn, JosĂ© Alfredo.Estaremos dando seguimiento a las observaciones que amablemente nos comparte.Nos alegra saber que la playa e instalaciones cumplieron sus expectativas.Esperamos que nos visite nuevamente.Gerencia GeneralFiesta Americana CancĂșn Villas

10/10 – Uitstekend

Carlos

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelent property, very clean and with an outstanding customer service.
5 nachten verbleven in april 2024
Reactie van GM op 16 apr 2024
Thanks for preference and your positive review, Carlos! We are glad to know that our service exceeded your expectations.We look forward to welcoming you back!General ManagementFiesta Americana CancĂșn Villas

8/10 – Goed

Patricia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff, very helpful
7 nachten verbleven in februari 2024
Reactie van GM op 15 apr 2024
Thanks for sharing your valuable feedback, Patricia!We are glad to know that warm service made more pleasant your last vacation. We look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

2/10 – Ontzettend slecht

Ivonne

Positief: Netheid
Negatief: Personeel en service
La atenciĂłn del personal deja mucho que desear
2 nachten verbleven in april 2024
Reactie van GG op 16 apr 2024
Agradecemos su visita y reseña, Ivonne.Seguiremos enfocados en brindar el cĂĄlido servicio que nos caracteriza, apegados a nuestros procesos internos y estĂĄndares de calidad.Reiterando nuestro compromiso de servicio, quedamos a sus Ăłrdenes.Gerencia General Fiesta Americana CancĂșn Villas

6/10 – Redelijk

David, Bluff City

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beds were not comfortable and the couch wasn’t either! But the hotel was a nice place!
7 nachten verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear David,Thanks for sharing your valuable comments regarding your recent stay at Fiesta Americana Cancun Villas, and the opportunity you have given us to welcome you in Cancun. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you.I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

8/10 – Goed

Katherine, Laporte

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid
Clean rooms, good pool and beach. La Palapa has good food. Everything is expensive but they had happy hours where drinks were two for one. None will taste like they have alcohol. They’ll try to get you to come to a timeshare presentation every single day and will follow you and try to stop you for it every time you step off the elevator. Take the stairs, they don’t go there. One of the men who takes luggage at the door is rude and will not leave your room when he brings the bags unless you give him a tip in US dollars. I was alone when it happened and very uncomfortable. ALWAYS get a receipt for anything you get there, multiple people were charged for food and drinks they didn’t order at the bikini bar. The staff speaks English. It helps immensely if you speak Spanish because then you’ll know when they’re talking about you. I heard them my entire stay talking about others. Attitudes and prices change when you speak Spanish and we received better service at the pool and because than others who were bilingual. Rafaella at La Palapa was wonderful, ask for her to be your server. They have a bat problem. We found feces every morning and a dead rat once. They are aware of the problem. The bats are directly above room 345, so 245, 445 and 545 likely have bat feces every morning as well. We enjoyed our stay.
3 nachten verbleven in april 2024
Reactie van GM op 16 apr 2024
Hi Katherine! Thanks for sharing your valuable comments regarding your recent stay at Fiesta Americana Cancun Villas, and the opportunity you have given us to welcome you in Cancun. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you.I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

8/10 – Goed

Beverly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very casual, well maintained, and really comfortable room. However on vacation you want to enjoy your stay and not be asked to sign up for memberships and buy into the properties.
4 nachten verbleven in april 2024
Reactie van GM op 13 apr 2024
Thanks for your preference and your valuable feedback, Beverly!We are glad to know that our room did more enjoyable your last vacation. The attendance to meet our vacation programs is optional.We look forward to having the opportunity of serving you again.   General Management Fiesta Americana Cancun Villas

2/10 – Ontzettend slecht

Manuel

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very old hotel and need a lot of improvements
1 nacht verbleven in april 2024
Reactie van GM op 11 apr 2024
Thanks for your visit and your feedback, ManuelCertainly, our facilities are not new; nevertheless, it is important to let you know that we are working to maintain the image and operation of the property in optimum conditions.We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana CancĂșn Villas

8/10 – Goed

Nalini

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van GM op 30 apr 2024
Thanks for your visit and review Nalini! We look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

8/10 – Goed

Sergio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are clean but need an upgrade, not very happy with price/quality of food. However, a sea of many blues is right in front of the property, just what I was looking for. 4 out of 5.
7 nachten verbleven in maart 2024
Reactie van GM op 9 apr 2024
Thanks for your valuable feedback, Sergio! We are glad to know that our beautiful beach made more enjoyable your last visit. We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana Cancun Villas

6/10 – Redelijk

Saif G, Sterling Heights

Reisde met familie
Positief: Netheid, personeel en service
My over all experience was not good, my original room smelled really bad, when we moved to another Room, it smelled relatively better but not great and I lost a good ocean view.
5 nachten verbleven in maart 2024
Reactie van GM op 2 apr 2024
Thanks for your visit and feedback, Saif! We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana CancĂșn Villas

10/10 – Uitstekend

Carrie, Chesterfield

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only bad thing is the Beach area is small.
1 nacht verbleven in maart 2024
Reactie van GM op 1 apr 2024
Thanks for sharing your valuable comments regarding your recent stay at Fiesta Americana Cancun Villas, and the opportunity you have given us to welcome you in Cancun. I look forward to having the opportunity of serving you again.General ManagementFiesta Americana Cancun Villas

8/10 – Goed

HIROYA

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The building is old, but the staff was very helpful and gave us a spacious room since we had several small children. As for the facilities, the free laundry, pool, small park and game space were nice. The rooms were old, but spacious and the kitchen was perfect and convenient. The location was good, and it was fun to be able to walk to the nearby shopping facilities. If I had one complaint, it would be the noise from the hotel next door to the east. I would like to return, but I would like to stay in a room on a different side.
1 nacht verbleven in maart 2024
Reactie van GM op 29 mrt 2024
Thanks for your valuable review and your visit, Hiroya!We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana Cancun Villas

8/10 – Goed

Gloria

8 nachten verbleven in maart 2024
Reactie van GM op 19 apr 2024
Hi Gloria! Thanks for your visit and your valuable feedback!I look forward to having the opportunity of serving you again.General ManagementFiesta Americana CancĂșn Villas

8/10 – Goed

Prescila Mae

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No coffee maker which is very important.
4 nachten verbleven in maart 2024
Reactie van GM op 28 mrt 2024
Thanks for your valuable feedback, Prescila! Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you.I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

4/10 – Matig

Connie

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They lack the hospitality, especially the restaurants. We waited three days for lounges to be brought to our balcony. We waited and had to remind them we were short on towels. The price on their menus is so expensive!
6 nachten verbleven in maart 2024
Reactie van GM op 29 mrt 2024
Dear Connie, thanks for sharing your valuable comments regarding your recent stay at Fiesta Americana Cancun Villas, and the opportunity you have given us to welcome you in Cancun. I am truly sorry to know about the issues during your stay. We are taking specific actions to avoid similar situations in the future.I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

4/10 – Matig

Sabrina

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
La habitaciĂłn tenĂ­a un olor muy fuerte a producto de limpieza. En la reservaciĂłn nunca mencionaron taxas extras para mascota y llegando tuvimos que pagar.
1 nacht verbleven in maart 2024
Reactie van GG op 26 mrt 2024
Agradecemos su visita y reseña, Sabrina.Lamentamos la percepciĂłn que se lleva de nuestro servicio. La habitaciĂłn pasa por un proceso de desnfecciĂłn y limpieza profunda, como parte de nuestros procesos internos.Por otro lado, es importante mencionar que en la secciĂłn de PolĂ­ticas - Mascotas, se especifica el cargo extra. Esperamos que nos brinde la oportunidad de atenderle en un futuro.Gerencia GeneralFiesta Americana CancĂșn Villas

8/10 – Goed

Elizabeth

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Pense que era todo incluido pero es el unico que no. Llegamos temprano porque el vuelo era temprano. No pudimos hacer la entrada hasta casi las 4pm. Esta en buena ubicación pero los empleados del front desk necesitan subir ese animo para atender mejor a los huéspedes.
5 nachten verbleven in maart 2024
Reactie van GG op 25 mrt 2024
ÂĄLe agradecemos su visita y valiosa reseña, Elizabeth!Estaremos dando seguimiento puntual, para mejorar en este sentido.Esperamos recibirle de nuevo en esta su casa.Gerencia GeneralFiesta Americana CancĂșn Villas

10/10 – Uitstekend

Amanda

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay here. The property was clean and quiet. Everyone was welcoming and very friendly, quick to help with any assistance. Definitely recommend this place!
2 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Thanks for your visit and feedback, Amanda. Its great to know that you had a wonderful time and our warm service did please you.We look forward to welcoming you back!General ManagementFiesta Americana CancĂșn Villas

6/10 – Redelijk

David

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
I was not impressed.. it smelled a lil musky. Seemed a lil cheap compared to others . Nice pool kids loved it. Staff was super nice .we had food by the pool and it was really good. Left purse in hotel when I checked out I came back once I realized and they had it safe for me. Very honest workers . Honestly if they remodeled I would be back .
2 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Thanks for your valuable feedback, David! Certainly, our facilities are not new; nevertheless, it is important to let you know that we are working to maintain the image and operation of the property in optimum conditions.We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana CancĂșn Villas

8/10 – Goed

Gustavo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in maart 2024
Reactie van GG op 25 mrt 2024
ÂĄLe agradecemos su visita y reseña, Gustavo!Esperamos que nos visite nuevamente.Gerencia GeneralFiesta Americana CancĂșn Villas

8/10 – Goed

Rishima

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay, with a view of the ocean. The hotel is clean and safe. Beautiful beach and the swimming area was calm, clear, crystal blue, kid friendly, and the perfect temperature to stay in all day! It was a bit sheltered so it was easy to swim in with less waves. The food was good and had vegetarian options. The staff were lovely and always ready to help. The bathrooms were my only setback one was hard to get in and out of due to where the glass door was placed and a bit dated. Other than that we enjoyed our stay.
7 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Thanks for sharing your valuable comments regarding your recent stay at Fiesta Americana Cancun Villas, and the opportunity you have given us to welcome you in Cancun. We are glad to know that our warm service and beautiful beach made more pleasant your last vacation. We look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

10/10 – Uitstekend

Lia

Positief: Personeel en service, staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Thanks for your visit and feedback, Lia.We are glad to know that you had a nice experience and our service did please you. We look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

10/10 – Uitstekend

Fabiola

7 nachten verbleven in maart 2024
Reactie van GM op 13 apr 2024
Thanks for your preference and your valuable feedback, Fabiola.It's great to know that we fulfilled your expectations! We look forward to welcoming you back soon!General ManagementFiesta Americana CancĂșn Villas

6/10 – Redelijk

David, Ann Arbor

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Even though, they had rooms for upgrade, they did not offer it to us at all. It seems like they didn't care if we are gold member of Expedia. However, a staff offered a upgrade, if we take our time to listen to some kind of offer. we had a time, so we agreed. Then the hotel had upgraded us to a large room which was really nice. Conclusion, even though, the hotel had rooms to upgrade, they did not offer to it to us at all. We are not going back to the hotel because of its dishonesty.
2 nachten verbleven in februari 2024
Reactie van GM op 23 mrt 2024
Thanks for sharing your experience at Fiesta Americana CancĂșn Villas. Your feedback is valuable and we are taking actions for improvement. We hope you consider giving us another chance in the future.General ManagementFiesta Americana CancĂșn Villas

8/10 – Goed

Leanne

Reisde met familie
Positief: Netheid, personeel en service
Beautiful beach and our unit had a view of the ocean with balcony. Staff were friendly. Facilities has aged and some things need repair. However, still a great place and location. Would recommend to someone who wants to enjoy beach and pool without expecting anything fancy. We cooked our own food and grocery store is nearby.
6 nachten verbleven in maart 2024
Reactie van GM op 20 mrt 2024
Dear Leanne, thanks for your visit and your positive review! Its great to know that our warm service and beautiful views made more pleasant your last visit.We are working on our investment project, which is going to be focused on remodeling areas with a high impact in the rooms. We look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

8/10 – Goed

Ed

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was clean and the staff was super nice and accommodating. The location was great and restaurants, shops and clubs were within walking distance. The beach/pool restaurant, bar and beach amenities were good.
4 nachten verbleven in maart 2024
Reactie van GM op 19 mrt 2024
Thanks for your visit and your valuable feedback, Ed!We are glad to know that our warm service, location and facilities did please you.We look forward to welcoming you back!General MangementFiesta Americana CancĂșn Villas

8/10 – Goed

David, Arcadia

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable room, excellent beach access. The downside was very slow WiFi.
4 nachten verbleven in maart 2024
Reactie van GM op 15 mrt 2024
Thanks for your visit and feedback, David! We are taking specific actions to improve in this service. We look forward to welcoming you back!General ManagementFiesta Americana Cancun Villas

10/10 – Uitstekend

Freddy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van GM op 15 mrt 2024
Dear Freddy, thanks for sharing your valuable comments regarding your recent stay at Fiesta Americana Cancun Villas, and the opportunity you have given us. I am glad to know that you had a nice experience and our service did please you. I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

10/10 – Uitstekend

Marco antonio

1 nacht verbleven in maart 2024
Reactie van GG op 3 apr 2024
Estimado Marco Antonio, le agradecemos sinceramente su visita y recomendaciĂłn.Nos alegra saber que nuestros servicios fueron de su entera satisfacciĂłn y esperamos recibirle muy pronto.Gerencia GeneralFiesta Americana CancĂșn Villas

6/10 – Redelijk

Michael

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Location good Staff extremely friendly Rooms were awful. Couldn’t even shower - terrible.
1 nacht verbleven in maart 2024
Reactie van GM op 14 mrt 2024
Thanks for your preference and your valuable feedback, Michael!We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana Cancun Villas

10/10 – Uitstekend

Edgard

2 nachten verbleven in maart 2024
Reactie van GM op 3 apr 2024
Thanks for your preference and valuable feedback, Edgard! Its nice to know that you spent a wonderful time, we look forward to welcoming you soon!General ManagementFiesta Americana CancĂșn Villas

8/10 – Goed

Parveen

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff, walking distance to restaurants and night life but hotel itself was quiet and staff hospitable. Nice vibe for families and adults.
2 nachten verbleven in maart 2024
Reactie van GM op 12 mrt 2024
Dear Parveen,Thanks for sharing your valuable comments regarding your recent stay at Fiesta Americana Cancun Villas, and the opportunity you have given us to welcome you in Cancun. We are glad to know that our warm service, facilities and location made more pleasant your last vacation. We look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

10/10 – Uitstekend

Miguel Antonio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Encantado para regresar otro año
5 nachten verbleven in februari 2024
Reactie van GG op 11 mrt 2024
ÂĄGracias por su opiniĂłn, Miguel Antonio! Nos alegra saber que ha disfrutado su estancia y que estĂ© considerando volver el prĂłximo año. Siempre es un placer recibir a nuestros huĂ©spedes. ÂĄEsperamos verle de nuevo pronto!Gerencia GeneralFiesta Americana CancĂșn Villas

10/10 – Uitstekend

Edward

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As usual Fiesta Americana Villas was amazing. The staff are highly attentive and make us feel welcome and at home. Any concerns we had with the room were taken care of immediately and professionally. Beach service was fantastic with Rafaella leading the charge and Jorge doing a fantastic job at the bikini bar. The bellmen Vicente, Rodrigo, and Oscar are amazing and can take care of anything you need. This staff is the reason we have been coming to this hotel for almost ten years now.
7 nachten verbleven in maart 2024
Reactie van GM op 11 mrt 2024
Thank you for sharing your wonderful experience! It's great to hear that the staff was attentive and made you feel at home. I look forward to having the opportunity of serving you for many more years.General ManagementFiesta Americana Cancun Villas

10/10 – Uitstekend

Ruby

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked it everything but the food
3 nachten verbleven in maart 2024
Reactie van GM op 11 mrt 2024
Thanks for your feedback, Ruby. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you.I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

10/10 – Uitstekend

Jacobo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great experience
3 nachten verbleven in maart 2024
Reactie van GM op 8 mrt 2024
Thanks for sharing your valuable feedback, Jacobo! We are glad to know that we fulfilled your expectations. We look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

10/10 – Uitstekend

Guillermina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy bien ubicado, su personal muy amable
1 nacht verbleven in maart 2024
Reactie van GG op 6 mrt 2024
Gracias por compartir la experiencia, asĂ­ como la oportunidad que nos brindĂł al permitirnos ser sus anfitriones durante su visita a CancĂșn. Nos alegra saber que la ubicaciĂłn y cĂĄlido servicio fueron de su entera satisfacciĂłn.Esperamos que nos visite nuevamente.Gerencia GeneralFiesta Americana CancĂșn Villas