We're thrilled to hear that you and your husband had such a wonderful time during your stay with us, Kenia! Providing exceptional service and maintaining cleanliness are top priorities for us, and we're glad that our efforts made your experience memorable. Thank you for your kind words, and we can't wait to welcome you both back for another fantastic stay! Warm regards,

Dear Yannick, we're thrilled to have had you as our guest for the past two years, and we're even more delighted to hear that you're considering returning again in the future! Thank you for your loyalty and for choosing our resort for your vacations. We look forward to welcoming you back for many more memorable stays. Warm regards,

Dear Vicki, we're deeply concerned to hear about your experience, and we sincerely apologize for the inconvenience and discomfort you've endured. Your safety and well-being are of paramount importance to us, and we take incidents like these very seriously.Regarding the incident by the pool area, we will immediately address the slippery floor to prevent any further accidents. Additionally, we want to assure you that we adhere to strict hygiene and food safety protocols, including our Cristal badge certification, to ensure the highest standards of cleanliness and food management. So far we haven't received any other complaints about food poisoning, but we will thoroughly investigate your case to ensure there are no lapses in our processes, thank you for bringing this to our attention. We appreciate it.We're truly sorry for any discomfort or illness you experienced during your stay, and we sincerely hope for your swift recovery. Please know that your feedback is invaluable to us, and we will take all necessary measures to prevent similar incidents in the future. If there's anything we can do to assist you further or make it up to you, please don't hesitate to reach out. Warm regards,

Thank you for sharing your feedback with us, Shadi. We're glad to hear that you enjoyed our beautiful resort and great food. However, we're sorry to hear about the inconvenience with fauna in your room. Please accept our sincere apologies for this issue. We take cleanliness and pest control very seriously, and we will address this matter promptly to ensure it doesn't happen again in the future. If there's anything else we can assist you with, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards!

Thank you for your wonderful feedback, Anthony! We're thrilled to hear that you had a beautiful and secure experience with us, and that you enjoyed the phenomenal food and entertainment. We can't wait to welcome you back for another fantastic stay in the future! If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Kindest regards,

Thank you for your kind words, Emmanuelle! We're delighted to hear that you had an amazing stay with us. Our staff works hard to ensure that every guest has a memorable experience, and we're thrilled that they contributed to your enjoyment. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future! Warm regards,

Thank you for your positive rating, Emilio! We're delighted to hear that you had a pleasant experience during your stay with us. Your satisfaction is our priority, and we appreciate your support. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to welcoming you back in the future. Best regards,

Thank you for your continued loyalty and for taking the time to share your wonderful experience with us, Israel. It's truly heartwarming to hear that you've enjoyed 34 vacations at our property over the past 19 years. We're thrilled that you appreciate the homey-Mexican atmosphere and the emphasis on service that we strive to provide.We will definitely pass on your compliments to Fernanda, Reyes, Alejandro, Chef Miguel, Abel, Esalud, Eduardo, and Master Pada. It's fantastic to hear that they contributed to making your stay memorable. Ensuring our guests feel safe and well-cared for is our top priority, so we're glad you felt secure with our patrolled grounds and experienced lifeguard staff.We're delighted that you enjoyed the yoga program and found value in our spa services. Your satisfaction is our ultimate reward, and we're already looking forward to welcoming you back for another memorable stay. If there's anything we can do to enhance your experience even further, please don't hesitate to let us know. Warm regards and hasta pronto!

Thank you for taking the time to rate your experience with us, Mike. We strive to provide the best possible stay for all our guests, and we're sorry to hear that we fell short of meeting your expectations during your recent visit. Your feedback is valuable to us, and we would like to learn more about your concerns so that we can address them promptly. If there's anything specific that you feel we could improve upon, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional experience. Warm regards,

Thank you so much for your fantastic rating, Salima! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon! Best regards,

Thank you for your feedback, Joshua! We're glad to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or any areas where we can improve, please let us know. We value your input and hope to welcome you back again soon. Best regards!

We sincerely apologize for the inconvenience caused by the presence of fauna during your stay. Ensuring a clean and comfortable environment for our guests is our top priority, and we take reports of fauna very seriously. We will immediately address this issue with our housekeeping and pest control teams to ensure that it is resolved promptly. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Kindest regards,

We're thrilled to hear that you had such a positive experience with us, Huanhuan! Thank you for choosing to stay at our resort, and we're delighted to know that you're already considering a return visit. We can't wait to welcome you back for another fantastic stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Warm regards!

We're delighted to hear that you had a great time during your stay, Jaykumar! Thank you for sharing your feedback with us. We appreciate your suggestion regarding Indian and vegetarian menu options, and we'll certainly take it into consideration as we strive to enhance our dining offerings to cater to a wider range of preferences. Your input is invaluable to us, and we hope to have the opportunity to welcome you back again soon. Warm regards!

We're thrilled to hear that you found our property beautiful and our staff amazing, Guy! Thank you for taking the time to share your experience with us. We strive to create memorable stays for all our guests, and it's wonderful to know that we succeeded during your visit. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future! Best regards!

Thank you for taking the time to rate us, Angelie! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Warm regards!

Thank you for choosing to stay with us for the third time, Anna! We're delighted to hear that you enjoyed our friendly staff, delicious food options, and the variety of activities available for kids and teenagers. Your feedback regarding the rooms and nighttime entertainment is duly noted, and we appreciate your constructive criticism. We'll work on addressing these areas to ensure an even better experience for your next visit. Looking forward to welcoming you back again soon! Warm regards!

Thank you so much for your perfect rating, Oya! We're thrilled to hear that you had an amazing stay at our resort. Your satisfaction is our utmost priority, and we're delighted that we were able to exceed your expectations. We appreciate your support and hope to welcome you back soon. Sincerely!

Thank you for sharing your experience with us, and we appreciate your feedback, Megan. We're glad to hear that you found our employees to be helpful and kind during your stay. However, we're sorry to hear that you felt the value for the price was not up to your expectations. We strive to provide our guests with a memorable experience, and we regret if we fell short in your case. Your comments regarding the availability of certain amenities and the impact of private events are duly noted, and we will review them to see how we can improve. We hope you'll consider giving us another chance in the future to provide you with a more satisfying experience. Sincerely,

Thank you for sharing your experience with us, Ingrid! We're thrilled to hear that you and your husband enjoyed your stay at our hotel. It's wonderful to know that you found the food tasty and that our staff provided excellent service throughout your visit. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay in the future. Warm regards!

Thank you for your positive rating, Barbara! We're thrilled to see that you had a great experience during your stay. If you have any additional feedback or suggestions for us, please don't hesitate to reach out. We're always looking for ways to improve and enhance our guests' experiences. Warm regards!

We're truly sorry to hear about your disappointing experience, Chiwook. Your feedback is valuable to us, and we take it seriously. We apologize for not meeting your expectations regarding the amenities and dining options. We'll make sure to address these concerns internally to improve our offerings for future guests. If there's anything specific you'd like to share with us to help us better understand your experience, please feel free to reach out. We appreciate your feedback and hope for the opportunity to make it right for you in the future. Sincerely,

Thank you for taking the time to rate us, Enith! We're thrilled to know that you had a wonderful experience at our resort. If you have any feedback or suggestions for us, please don't hesitate to reach out. We appreciate your support and hope to welcome you back again soon. Warm regards,

We're delighted to hear that you were thoroughly impressed and satisfied with your stay! If there's anything specific you loved or any suggestions you have for us to make your next visit even better, please feel free to share. We look forward to welcoming you back for another fantastic experience in the future. Warm regards,

Thank you for your detailed feedback, Sair! We're pleased to hear that you enjoyed the lovely garden, dining options, cleanliness, and nightly entertainment at our resort. However, we apologize for the disappointment with the pizza crust at our Italian restaurant. Your feedback regarding the limited walking options and the challenging beach conditions with children is duly noted, and we appreciate your understanding. Regarding the spoon policy and staff behavior, we will address these issues internally to ensure a more seamless experience for our guests. We strive to provide exceptional service to all guests regardless of their appearance, and we apologize if you felt otherwise. Overall, we're glad you found our resort to be a great option for a laid-back experience. We hope to have the opportunity to welcome you back in the future for an even better stay. Kindest regards,

Dear Adolfo, thank you for taking the time to rate your experience with us. We appreciate your feedback and hope that you had an enjoyable stay overall. If there are any areas where we can improve to make your next visit even better, please don't hesitate to let us know. We value your input and look forward to welcoming you back in the future. Best regards,

Dear Tamika, thank you for taking the time to rate your experience with us. We appreciate your feedback and hope that you had an enjoyable stay overall. If there are any areas where we can improve to make your next visit even better, please don't hesitate to let us know. We value your input and look forward to welcoming you back in the future. Best regards,

We're delighted to hear that you enjoyed your time at our property, Sesh! We apologize for the inconvenience regarding the Italian restaurant reservation. Our team always strives to accommodate our guests' preferences to the best of our ability. Should you choose to visit us again, we recommend booking your dining reservations in advance to ensure availability. We look forward to welcoming you back for another enjoyable stay. Warm regards,

Thank you for your positive feedback Ayodele! We're thrilled to hear that you had an excellent experience during your stay with us. If there's anything specific you loved or any suggestions you have for improvement, please feel free to share. We're always here to make your next visit even better. Warm regards,

Thank you for sharing your feedback with us, Christin! We're delighted to hear that you enjoyed your overall stay and that our staff provided attentive service. We appreciate your input regarding the activities and dining experiences, as well as your patience and understanding regarding the AC issue. Your comments will certainly help us improve and provide even better experiences for our guests in the future. We hope to have the opportunity to welcome you back for another memorable stay. Warm regards,

Thank you for sharing your feedback with us, Eve. We're delighted to hear that you appreciated our location and the inner courtyards. It's also great to know that most of our staff left a positive impression on you, despite some inconsistencies in follow-through. We apologize for any disappointment regarding the quality of certain restaurants, and we'll certainly take your feedback into consideration for improvement. We're glad to hear that you enjoyed the entertainment options during your stay. We apologize for any difficulty you experienced in accessing the schedule. We actually have a dedicated app where guests can conveniently check the activities schedule. We'll work on improving the visibility and accessibility of this feature to ensure a smoother experience for our guests in the future. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience. Warm regards,

We're thrilled to hear that you enjoyed the dining options during your 7-day vacation with us, Soohyun! It's wonderful to know that you found the variety of options worth trying. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic experience in the future. Warmest regards,

Thank you for your kind words, Marion! We're delighted to hear that everything was perfect during your stay and that our staff made your experience amazing. We look forward to welcoming you back soon for another wonderful stay with us! Kind regards,

Thank you for your wonderful feedback, Jader! We're thrilled to hear that you loved everything about your stay, from the food and service to the amazing and friendly staff. It's fantastic to know that you enjoyed the variety of activities offered throughout the day and night, ensuring an entertaining experience for all our guests. We can't wait to welcome you back for another memorable stay with us! Warm regards,

We're thrilled to see your high rating, Alyssa! Your satisfaction is our priority, and we're glad to hear that you had a great experience at our resort. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon. Best regards,

Thank you for taking the time to rate us, Alison! We're pleased that you had a positive experience during your stay. If there are any areas where we can further exceed your expectations, please don't hesitate to share your feedback with us. We're committed to continuously improving our services to ensure every guest has a memorable stay. Kind regards,

Dear Jana, we're delighted to hear that you found our staff to be top-notch and that you enjoyed the abundance of beach lounges and seating availability around the pools and beach! We appreciate your feedback regarding the up charges for food, and we'll take this into consideration as we continually strive to improve our services. Your comments are valuable to us, and we'll use them to enhance the overall experience for our guests. We look forward to welcoming you back again in the future for another enjoyable stay! Warm regards,

We're thrilled to welcome you back for a second time, Taralynn! It means the world to us to hear that you had another amazing experience with us. Our dedicated staff takes great pride in providing exceptional service, and it's fantastic to know that you found the food choices and quality to be excellent. Your kind words about our hotel are truly appreciated, and we can't wait to continue exceeding your expectations on future visits. Thank you for choosing to stay with us again! Warm regards,

Thank you for your excellent rating, Mattheos! We're thrilled to see that you had a wonderful experience at our resort. If you ever have any feedback or suggestions you'd like to share, feel free to reach out. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future. Warm regards,

Dear Ana, we're genuinely sorry to hear about the unpleasant experiences you encountered during your stay. Our team strives to provide exceptional service to all guests, and it's disheartening to learn that you encountered rudeness from our staff. Please accept our sincerest apologies for any discomfort or inconvenience this may have caused you. We take your feedback very seriously and will address these concerns with our team to ensure that incidents like these are not repeated in the future. Your satisfaction is of the utmost importance to us, and we would appreciate the opportunity to gather more information about your experience so that we can investigate further and take appropriate action. Please feel free to reach out to us directly with any additional details you may have. We genuinely value your feedback and hope to have the chance to restore your trust in us. Warmest regards,

Thank you so much for your kind words, Ariadna! We're thrilled to hear that you had a wonderful time at our hotel and enjoyed the food, the beautiful ocean view room, and most importantly, the service provided by our staff. Your satisfaction is our top priority, and we're delighted to have contributed to a memorable vacation experience for you. We can't wait to welcome you back for another fantastic stay in the future! ¡Gracias por elegirnos y esperamos verte pronto de nuevo! Warm regards,

We're thrilled to hear that you loved everything about your stay at our resort, Patricia! Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable experience. If there's anything specific that stood out to you or any suggestions you have for us to make future stays even better, please feel free to share. We look forward to welcoming you back again soon! Warm regards,

Thank you for sharing your positive experience, Xenia! We're delighted to hear that you enjoyed the friendliness of our staff and the variety of amenities we offer. Your feedback is valuable to us, and if there are any areas you believe we could improve upon or any additional amenities you'd like to see in the future, we'd love to hear your suggestions. Warm regards,

Thank you for sharing your rating with us, Danny. We strive to provide a memorable experience for all our guests, and we regret if we fell short of meeting your expectations on this occasion. Your feedback is important to us, and we would love to learn more about how we can improve. If there are any specific areas where you feel we can do better, please feel free to reach out to us. We hope to have the chance to welcome you back and exceed your expectations in the future. Best regards,