Dear Pedro,We appreciate your preference and your kind comments, we value everything you experienced with our staff and we are proud to know that you enjoyed your stay. We would love to have your preference again in the future, we are at your service.Have a great day!Warm Redards. General Management

Lamentamos que haya tenido esta percepción. El horario de entrega de la habitación se puede adelantar siempre y cuando haya disponibilidad por ello es necesario solicitarlo previamente para podernos anticipar a su llegada. En cuanto a la actitud del Bartender vamos a revisarlo con nuestro jefe de bares. Nuestro personal de cocina se esfuerza por ofrecer opciones variadas durante su estancia, sabemos que es dificil complacer todos los gustos pero tomamos su retroalimentación para mejorar y esperamos tener el honor de estar a su servicio nuevamente pronto.

Gracias por calificar nuestro hotel en esta plataforma. Esperamos tener el honor de volver a ser sus anfitriones en algún futuro viaje a Cancún. Atentamente

Estimado Leobardo,Agradecemos su preferencia, sus comentarios son muy valiosos y los estamos compartiendo a nuestra Dirección de Alimentos y Bebidas, deseamos nos de la oportunidad de superar sus expectativas en un futuro.Le deseamos el mejor de los días.Atentamente Gerencia General

Dear Christian: Thank you for sharing your kind comments with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Thank you for sharing your review with us. Hope to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean.Warm regards.

Muchas gracias por compartirnos su calificación. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Caribe Mexicano.

Thank you very much for sharing your kind comments with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Thank you for sharing your kind comments. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Qunshayla: Thank you for letting us know your opinion of your recent stay with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.

Estimada Srita. Carmona: Dando seguimiento a su reseña que amablemente nos comparte hemos revisado lo ocurrido durante su estancia y hemos corroborado que si le fue colocada una amenidad a su llegada. En cuanto al inconveniente de su habitación, tenemos conocimiento de que fue inmediatamente atentendido para entregarles una habitación diferente y apropiada. En cuanto al tema del aspecto de la propiedad constantemente nuestro equipo de mantenimiento labora para poder abordar todas las necesidades que la propiedad requiere. Referente a las reservaciones en restaurantes estas deben ser realizadas con anticipación en caso contrario aplica una línea de espera a su llegada al restaurante. Agradecemos de antemano su comprensión y esperemos que en algún punto nos de una nueva oportunidad de poder servirle durante sus vacaciones como usted se merece. Atentamente

Thank you for sharing your kind comments.We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.

Thank you for sharing your kind comments with us. We really hope to have the opportunity of being your hosts backa again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Thank you for sharing your feedback we will share your kind comments with our staff. in order to improve our check in. Warm regards,

Muchas gracias por compartirnos sus apreciables comentarios. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Caribe Mexicano. Atentamente.

Dear Bryant: Thank you for reviewing our property. We really look forward to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

We apologize if there were shortcommings at our end. We want to know more about your recent stay. Please do not hesitate to socialmedia.kgpc@krystal-hotels.com

Thank you for reviewing us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.

Dear Gerardo: Thank you very much for sharing your kind comments with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards.

Thank you for reviewing our hotel. We would like to learn more from your recent vacation. Please contact us to socialmedia.kgpc@krystal-hotels.com so we can follow up.

We read with great sadness your review. We can only offer our apologies and hope to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Samuel: Thank you for letting us know. We apologize if there were shortcommings at our end. We really hope to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean.

Dear Francisco: We really your kind review regarding your recent stay with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Thelma:Thank you for sharing your kind review with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Esperamos que haya disfrutado de su reciente estancia con nosotros. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Caribe Mexicano. Atentamente

Gracias por calificar nuestra propiedad. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Caribe Mexicano.

Dear McCartney, thank you for sharing your feedback. The safety and well-being of our guests are our utmost priority, and we are genuinely concerned about the situation you experienced. We are currently investigating this matter urgently and will be taking immediate action to address any issues with the elevator's functionality.Please rest assured that we work with an external enterprise that provides constant maintenance to our elevators to prevent such incidents from occurring. Your safety is of paramount importance to us.If there is anything else we can assist you with, please do not hesitate to reach out to us.Kind regards,

Dear Mehran, we apologize for the inconvenience you experienced during your stay. This does not reflect the level of service we strive to provide to all our guests. Please be assured that we have shared your feedback with our team and are taking immediate action to improve our services. Thank you for bringing these concerns to our attention; your feedback is invaluable in helping us continually enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay. Best regards,

Muchas gracias por compartirnos su reseña. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Caribe Mexicano.

Dear Julio, thank you for taking the time to share your experience and providing ratings for each aspect. Your feedback is invaluable to us as it gives us insights into areas where we can enhance our services. We truly appreciate it! Kind regards,

Estimada Srita. Celia, lamentamos profundamente escuchar sobre su experiencia con el servicio de elevadores. En este momento, estamos trabajando de manera colaborativa con el equipo de mantenimiento de la empresa, ya que es un servicio externo, para abordar esta situación y garantizar un servicio óptimo en el futuro. Sus comentarios son de suma importancia para nosotros y nos comprometemos a mejorar para ofrecerle una experiencia más satisfactoria en su próxima visita.

Dear Moustafa: We would like to learn more from your experience. Please do not hesitate to contact us to the following email address so we can provide further assistance. Warm regards,

Thank you for your detailed feedback, Robert. We are glad you enjoyed the food and found the rooms comfortable. We apologize for any inconvenience faced during your stay. Your comments are duly noted and will be shared with our team to make improvements. We appreciate your patience and hope to welcome you back for a better experience. Kind regards,

Dear Arman, we are sorry to hear that. Our goal is to provide our guests with an exceptional experience. Please let us know more details so that we can address these issues immediately and ensure that your next visit is more satisfactory. Your comfort and satisfaction are of utmost importance to us. Kind regards,

Dear Steven, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the elevator issue and the disruption during the wedding event. Your safety and comfort are our top priorities, and we understand the impact these incidents had on your stay. We are actively addressing the elevator concerns and will take necessary measures to ensure they are promptly resolved. Additionally, we regret the disturbance caused by the wedding, and we will work to improve our event management to avoid such issues in the future. We appreciate your feedback and would like the opportunity to make things right. If you have any further concerns or if there's anything we can do to assist you, please feel free to reach out.

Thank you for your feedback, Leann Marie! We're pleased you enjoyed the beach. We apologize for any inconvenience with the elevators. We are currently working on improvements. We hope to welcome you back soon!

Thank you for taking the time to share your detailed feedback about your recent stay with us. We're delighted to hear that you found the location of our hotel to be unbeatable, with its breathtaking beach area and family-oriented atmosphere. We sincerely apologize for any inconvenience caused by the lack of available lounge chairs and the disruption caused by the wedding construction. Your comments regarding the food and restaurant reservations have been duly noted, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and patience during your stay. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience. If you have any further concerns or feedback, please don't hesitate to reach out to us. Warm regards,

Thank you for sharing your feedback, Deborah! We appreciate hearing about your experience. We're glad to hear that you enjoyed the view from your oceanfront room, as well as the drinks and beach access. However, we apologize that the food options did not meet your expectations during your stay. We take your comments seriously and will definitely address this with our team to ensure improvements are made. We appreciate your feedback. We hope to have the opportunity to welcome you back for an even better experience. Kind regards,

Thank you for your feedback, Scott! We're glad to hear that you had a good stay overall. We strive to maintain cleanliness and comfort for our guests. It's wonderful to know that our cleaning staff met your expectations and provided excellent service throughout your stay. We appreciate your patronage and hope to welcome you back again in the future. Kind regards,

Estimado Sr. Gonzalez, gracias por su comentario. Nos alegra saber que disfrutó de nuestra alberca infinity. Respecto a las botellas premium, entendemos su preocupación. Nuestro objetivo es proporcionar productos de calidad para todos nuestros huéspedes, por lo que algunas veces almacenamos productos premium en lugares seguros para evitar su mal uso o desperdicio. Sin embargo, siempre estamos abiertos a comentarios y sugerencias para mejorar la experiencia de nuestros huéspedes. ¡Esperamos verle de nuevo pronto!

Thank you for providing your rating. We value your feedback and would appreciate the opportunity to address any concerns regarding your stay. Please feel free to reach out to us at your earliest convenience. Warm regards,

Dear Cang, we appreciate your feedback and will take your observations into account to enhance our guest experience. We strive to continually provide a comfortable and updated environment for all our guests. Kind regards,

Estimado Luis Ruben, agradecemos sinceramente sus comentarios. Nos encantaría saber más detalles sobre su experiencia durante su estancia en este aspecto que menciona. No dude en ponerse en contacto con nosotros para compartir cualquier información adicional. Saludos,

Thank you for providing your rating! We'd appreciate more details about your stay. Kind regards,

¡Qué maravillosa experiencia comparte, Cesar! Es realmente inspirador escuchar cómo el equipo del Krystal Grand Cancun hizo que su estancia fuera inolvidable. Es evidente que este momento fue de lo más mágico. Es reconfortante saber que personas como Ivan, Elvia y Miguel están dispuestas a ir más allá para crear recuerdos inolvidables para sus huéspedes. Sin duda alguna, este tipo de servicio excepcional es lo que hace que los viajes sean verdaderamente inolvidables. ¡Gracias por compartir su experiencia y esperamos verle pronto de regreso en el Krystal Grand Cancun para más momentos inolvidables!

Dear Jackson, thank you for your feedback. We apologize for the AC issue but are pleased you enjoyed our food and service. We have identified the room you were in and are currently addressing the issue. We look forward to the opportunity to welcome you back soon.

¡Gracias por su preferencia, Sergio Arturo!

¡Gracias por su preferencia!