Overall this hotel is far from being exceptional. My rating for this stay is far away from a 5 start hotel, 3 starts at the most.
Reception and welcoming staff are 5 start. Rooms are way too small, bathroom so small you cant even turn around, toilet and bathroom in the same area. Sharp corners everywhere. No balcony to get out and seat and enjoy the beach. So rooms are way too expensive for what they provide. Upon our arrival, no shampoo empty bottles, limited lotions you have to ask for additional supplies.
All restaurants are small
Reservation were limited with times we were forced to
Take empty tame slots early in the evening for our dinners. Breakfast is limited and every day same, no variety of food. One chief who makes omelets and specials so he was way over worked and over booked with orders we waited for our omelets more then 20
Min.
No protein powder to get mixed in shakes for people on a special diets and training regimen.
Gym was exceptional and clean kept well and also Spa area. However spa treatments are way too expensive for an 80
Min massage you are looking to pay about 380
Dollars. Nice spa though hydrotherapy is included in the room price. Margarita spa girl was amazing as well as Judy spa massage therapist.
Beach never got cleaned only once during our stay there from the seaweed. Glass around pool area dirty from the rain sand and wind and hasn’t been touched for days so you look through dirty glass outside. That should not be in a 5 star hotel.
