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Beoordelingen van Now Emerald Cancun - All Inclusive

4 out of 5
Now Emerald Cancun - All Inclusive
Blvd. Kukulkan Km 19.5, Cancun, QROO

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 211 van 646 beoordelingen" "
Gastenscore: 8 - Goed. 146 van 646 beoordelingen" "
Gastenscore: 6 - Redelijk. 119 van 646 beoordelingen" "
Gastenscore: 4 - Matig. 70 van 646 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 100 van 646 beoordelingen" "

7,2/10

Netheid

8,2/10

Personeel en service

7,2/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Janille Xyra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023

6/10 – Redelijk

Leslie

4 nachten verbleven in augustus 2023

8/10 – Goed

Jesus ulises

2 nachten verbleven in juli 2023

6/10 – Redelijk

Cruz

Positief: Netheid
Negatief: Personeel en service
The check in is my only complaint. Check in was at 3pm. I waited in line exhausted to finally get room keys at 5pm
4 nachten verbleven in juli 2023

8/10 – Goed

Victor

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the layout and all the restaurants But was not allowed access on days reserved for preferred guest. (ALL inclusive)
7 nachten verbleven in juli 2023

4/10 – Matig

Ervin Mauricio

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We were there 3 days before they closed down for renovations but it was not posted anywhere. Wouldn’t have gone if I knew. Resort looked abandoned. Property definitely needs updating
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Juan Carlos

Reisde met partner
Positief: Voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
They said they were going to remold they weren’t fixing anything. They water from tub took like 20 minutes to go down sink faucets were broken. We had to called everyday for them to come clean the room and get new towel and take the used ones out. Housekeeping was horrible
4 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Akhil

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The food is not good
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Nelson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Been here twice and loved it both times, sad that they are closing
3 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Gloria E

Reisde met een groep, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are in bad condition!!plus the humidity smell made me and my daughter sick!!I would never go back!
7 nachten verbleven in juli 2023

8/10 – Goed

Caridad

The staff very nice, the beach is absolutly beautiful, the pools and the bars were 7 out of 10. My recommendation is to improve the variety of food at the bufet. Overall, very nice place to stay.
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Mauricio

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The worse hotel th
5 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Gabriel

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
No Mexican food, limit food, old room, limit bar,
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Clinton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Bholanauth

3 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Alma

3 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Amelia

Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023

4/10 – Matig

Victor

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff and service very good. Conditions in the rooms not a good, need maintenance and remodel.
7 nachten verbleven in juli 2023

6/10 – Redelijk

mauricio A Umana

Reisde met een groep
Positief: Personeel en service
The property it is in a nice area, but the building is too old and a lack of maintenance, is time to put some care. Public areas were so hot! The room can use update furniture and bathrooms. The food and employees are average
3 nachten verbleven in juli 2023

4/10 – Matig

Lior

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2023

4/10 – Matig

Sandra

Reisde met familie
Negatief: Voorzieningen
There was not a lot of variety of food and some restaurants were not open. The lighting in the room and around hotel was too dark. Not many activities to do.
2 nachten verbleven in juli 2023

4/10 – Matig

Maria Olivia Pantoja

Negatief: Netheid
Le falta personal
6 nachten verbleven in juli 2023

8/10 – Goed

Pedro Rossi

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It is good for the price but it was not what I expected It's good for the price but it wasn't what I expected () the beach is beautiful but the service lacks a lot to be good, many people who work there
it seems that they don't like what they do and they treat you as if they were doing a please when serving you since you don't pay anything cheap for that attention ... otherwise the restaurants are good, most of them were buffet ... very rare à la carte I was 5 days and of the 5 only 2 days I could eat à la carte ... yes I recommend if you want to go to a nice beach
4 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Fady

5 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Zulema Barreto

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is overall terrible. My expectations were completely destroyed as soon as I walked through the door of the hotel. Just to give you an idea, there is no ac in the hotel. I did not like anything, this hotel is horrible. They should shut it down right now. In fact, they are shutting it down in a week. This is completely unacceptable. There were only 2 restaurants that were available to eat at and the rest were all closed. The only thing that was OK about this hotel was the staff. Some of them were really polite and understanding. While the others had bad tempers and gave bad service. They shouldn’t allow any more reservations for this hotel. Overall I had a horrible stay.
7 nachten verbleven in juli 2023

6/10 – Redelijk

Daniel

Reisde met partner
Positief: Netheid
Overall property is average
2 nachten verbleven in juli 2023

10/10 – Uitstekend

ANNA KATARZYNA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Raudel

6 nachten verbleven in juli 2023

4/10 – Matig

VENKATESWARA RAO, portland

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff are very unfriendly and they will make you wait for hours in the lobby , but will not provide room even after 3PM of your check in time and most of the restaurant have a limited items in the menu and we found that at least 2 of them are closed in a day and non of the are available for breakfast
4 nachten verbleven in juli 2023

10/10 – Uitstekend

Ayebatonye

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked that the staff were friendly and ready to provide assistance
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Alan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
👍
3 nachten verbleven in juli 2023

8/10 – Goed

ANNALIZA

Reisde met partner
Positief: Netheid, personeel en service
The staff were mostly friendly and accomodating. When you’re lounging by the pool area they never fail to ask if you want any drinks. They appoach you and ask even if you’re not calling them. Excellent Customer Service! I love how the resort is layed out. They have 3 olympic size pools. HUGE pools which were not stingied. The swim up bar is very cool and refreshing. The bartender was friendly and would always ask if you want any more drinks. As you enter the hotel, the lobby is huge! I like it because its refreshing although AC is not running in this area as they are using natural breeze. They have one Buffet resto called “ Carnival buffet” it serves breakfast lunch and dinner. Food was okay.They also have Mexican resto, Italian resto, French resto, and the Barefoot grill that serves American burgers, fries, Hotdogs, etc They also have Japanese/Chinese resto that serves Asian foods. I read reviews about this resort before we came. To be fair, some reviews were exagerated. This is not a newly built resort and you will notice the rooms need updating. But for the prize it offers one should not expect a five star physical look of the property. I think it is only fair for the resort. I mean they’re Gym is fully updated, very clean, and have the most fantastic view ive ever seen in my travels! The threadmills and ellipticals were facing the sparkly green clear waters of the Mexican Carribean! I went to their gym daily. Over all, we had a relaxing, comfortable stay!!!
4 nachten verbleven in juli 2023

8/10 – Goed

Miguel

Reisde met partner
Positief: Netheid, personeel en service
Great place and location, awesome pools and decent restaurants!
4 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Lissette Terrones

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I don’t know even where to start. This hotel is disgusting, some of the staff was rude, I even found 2 cockroaches in my room once I arrived. The pool is literally falling apart, the only positive thing I can say about this place that the beach was beautiful, but that’s it. I will never stay at this hotel again. Not ideal to stay with your family. Definitely staying somewhere else next time I decide to go to Cancun.
4 nachten verbleven in juli 2023

10/10 – Uitstekend

Daniel H

4 nachten verbleven in juli 2023

6/10 – Redelijk

stephanie

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
El hotel su area de pisicina muy bonito excelente pero las muchas partes incluyendo restaurantes bares no contaban con aire acondicionado y estar en un restaurante o bar era muy extresante por la calor nesecita un arreglo urgentee!!!
3 nachten verbleven in juli 2023

8/10 – Goed

Ana Margarita Navarro

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Bien
7 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Grisena

3 nachten verbleven in juli 2023

8/10 – Goed

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the wide variety of dining options.
2 nachten verbleven in juli 2023

6/10 – Redelijk

Lorena

Reisde met partner
Positief: Personeel en service
The staff was great but overall rating is average, can improve on some remodeling
7 nachten verbleven in juli 2023

10/10 – Uitstekend

Emanuele

5 nachten verbleven in juli 2023

8/10 – Goed

Onyenachi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff was super friendly. They upgraded our room upon arrival. The food obviously wasn’t the best but there’s options and I actually was pleased with some of the food. I opted for Fish at most of the restaurants. Overall I enjoyed my stay
4 nachten verbleven in juli 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Left lots to b desired.
Rooms are in dire need of updates. Pools and beach are nice. Will not return.
5 nachten verbleven in juli 2023
Reactie van Diana Garcia. op 17 jul 2023
Dear guest On behalf of the team, we would like to offer our deepest apologies for the inconvenience you encountered during your stay with us, rest assure that our management will be informed and we are confident that the proper actions in the corresponding areas will take place. Best regards

8/10 – Goed

Bee Jay

Reisde met een groep
Positief: Personeel en service
5 nachten verbleven in juni 2023
Reactie van Diana Garcia. op 12 jul 2023
Dear Guest, thank you for sharing your rating with us.Best regards from Cancun!

10/10 – Uitstekend

Diogo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juli 2023
Reactie van Diana Garcia. op 12 jul 2023
Dear Guest, thank you for taking the time to share your rating with us, our family looks forward to welcoming you back soon.Kind regards from Cancun!

10/10 – Uitstekend

Genevieve

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My children loved everything about this place and had a great time.
4 nachten verbleven in juli 2023
Reactie van Diana Garcia. op 10 jul 2023
Dear Guest, thank you for taking the time to share your rating and comments, We are very happy to learn that your litte travelers enjoyed our explorers club experience.Our family looks forward to welcoming you back soon!

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2023
Reactie van Diana Garcia. op 10 jul 2023
Estimado Jose, gracias por compartirnos tus calificaciones, nuestra familia espera recibirte nuevamente pronto. ÂĄSaludos!

2/10 – Ontzettend slecht

Beatriz

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel's location was superb and the staff had a pleasant demeanor. Unfortunately, the check-in process took a lengthy two hours, and it took an additional hour and a half for our luggage to arrive. Despite our eagerness to dine at three different restaurants, we were denied due to weather conditions. The food quality was subpar, and the drinks were unsatisfactory with a rating of 3 out of 10. The drinks were diluted and contained artificial flavors. The bed had some stains that were questionable, and the building was out of date.
2 nachten verbleven in juli 2023
Reactie van Diana Garcia op 10 jul 2023
Dear Guest, We regret to learn that your experience at our hotel was far from pleasant, be certain that your feedback will be shared with our Executive Committee and we are confident that the corresponding action will take place.Kind regards

10/10 – Uitstekend

Johana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente servicio
5 nachten verbleven in juni 2023
Reactie van Diana Garcia. op 7 jul 2023
Estimada Johana, nos alegra leer que disfrutaste de la experiencia en servicio proporcionada por nuestro staff.Nuestra familia espera recibirte nuevamente pronto!Saludos

10/10 – Uitstekend

Janice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a nice relaxing holiday. The people at the resort took all the stress out of a holiday by being the best hosts.
7 nachten verbleven in juni 2023
Reactie van Diana Garcia. op 4 jul 2023
Dear Janice, Thank you for taking the time to share your comments. We are very happy to learn that you enjoyed our caribbean experience provided by our staff; rest assure that we will be sharing your kind words with each of them.Our family looks forward to welcoming you back soon!