Beste Cor, Allereerst willen we u bedanken voor het kiezen van ons hotel voor uw vakantie in Cancun en voor het geven van uw opmerkingen over de tijd die u bij ons doorbracht, aangezien dit ons de mogelijkheid geeft om naar gebieden te kijken die een kleine verbeteringsmarge hebben en daarvoor zijn wij u zeer dankbaar. We doen ons best om ervoor te zorgen dat het geluidsniveau altijd binnen redelijke grenzen blijft, zodat onze klanten niet worden gestoord door verkeerslawaai van buitenaf. Soms is het onmogelijk om dit te garanderen, omdat er tijdens de eerste uren bijvoorbeeld momenten zullen zijn waarop verkeerslawaai te horen is vanwege de diensten van de plaatselijke gemeente, vooral op de onderste verdiepingen aan de straatkant. Indien u op dit moment verwittigd wordt, kunnen wij u graag kameralternatieven aanbieden. We zijn blij om te weten dat je genoten hebt van ons gastronomische aanbod, evenals de aandacht van ons attente personeel, je mening over de service die in het restaurant is ontvangen, zal worden doorgegeven aan onze area manager voor beoordeling en verbetering. U kunt er zeker van zijn dat uw opmerkingen in overweging zullen worden genomen en dat ze ons zullen helpen onze dienstverlening te verbeteren. Nogmaals bedankt voor uw tijd en we hopen dat Occidental een optie blijft voor uw volgende vakantie. Hartelijk.

Dear Najah,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Scott,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We strongly believe that there is always a way for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations. We would like to thank you for sharing your feedback as it helps us identify areas for improvement and take immediate action to improve our guests' experience in the future. We would like to point out that we empathize with you and we understand your preference for a more quiet accommodation. We have taken note of the experience described, and definitely, we will share it with the involved departments.We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear Thelma,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Elizabeth,Thank you for choosing us for your vacations. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Vasthi,Thank you for making us your chosen venue to enjoy your vacations and for sharing your experience regarding your recent stay with us. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with excellent service.We are happy to know your complete satisfaction with our beach location was of your liking, as you mentioned it has the option to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

Dear Elizabeth,Thank you very much for sharing this great review of your recent stay with us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. We are happy to read that you enjoyed our gastronomy offer, as our talented chefs strive to conquer all palates through local and international dishes. We also are very grateful for your highlight on the quality of the entertainment program during your stay, our main goal is that each guest has an unforgettable holiday.Once again thank you for your opinion and we look forward to welcoming you again in the future.Sincerely,

Dear Krystal,Thank you for making us your chosen venue to enjoy your vacations and for sharing your experience regarding your recent stay at Occidental Costa Cancún. We are thrilled that you have enjoyed your holidays and certainly agree that our dedicated staff plays a key role in our guests' overall experience. We have taken note of the music service and we will share your opinion with the involved department for revision. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

Dear Randeep,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,We are glad to read that you enjoyed the resort location and it was convenient for you.

Dear Irma,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Estimado Rafael,Agradecemos el tiempo que dedicó en compartir su calificación con nosotros. Lamentamos no haber logrado cubrir sus expectativas en esta ocasión. Esperamos tener la oportunidad de recibirle nuevamente en un futuro.Cordialmente.

Dear Karina,Thank you for sharing this great review of your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities like the resort location, room comfort, and staffs hospitality, we agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest.Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

Dear Daniela,Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, and your comments are very important to us. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

Dear Rebekah,Thank you very much for sharing this great review of your recent stay with us. We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your kind recommendation and we look forward to welcoming you again soon.Sincerely.

Dear Doris,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Mackenzie, Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Kate,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Sarah,Thank you for making us your chosen venue once again to enjoy your vacations and for sharing your experience regarding your recent stay with us. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm experience for that we are happy to hear your opinion. Once again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Sincerely,

Dear Andressa,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Benedicta,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities, as you mentioned the location has easy access and everything is within walking distance. We also are very grateful for your remarks on the service received from the staff. Thank you for your kind recommendation and we look forward to welcoming you again soon.Sincerely,

Dear Louise,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. We are sorry to read that our beach location did not meet your expectations. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Nicole,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We understand your preference for more quiet accommodation, your opinion helps us to identify the area that could have a way of improvement, we will share your comment with the involved department for revision. We are happy to know that you enjoyed the gastronomy, and the a la carte reservations process was convenient for you.Thank you again for sharing your opinion and we look forward to serving you again in the future.Sincerely,

Dear Quratul,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Estimado Jaime,Gracias por elegirnos para sus vacaciones y por compartir su calificación sobre su recién estancia con nosotros, el recibir puntuación de 5, nos motiva a seguir esforzándonos en brindar vacaciones placenteras.Estaremos complacidos con su próxima visita al hotel.Cordialmente.

Estimado Eddy Paul Molina,Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en Occidental Costa Cancún y por elegirnos para disfrutar de sus vacaciones. Agradecemos la sugerencia sobre algunos de los servicios que no lograron cubrir sus expectativas para mejorar día con día. Esperamos tener la oportunidad de recibirle nuevamente en un futuro.Cordialmente.

Dear Josephine,Thank you for making us your chosen venue to enjoy your vacations and for sharing your experience regarding your recent stay with us. We have taken note of the room key and attention to revision and improvement. Once again thank you for taking the time to share your experience and we look forward to welcoming you again in the near future.Sincerely,

Dear Keshav,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Darchelle Nicole,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Deborah,Thank you for taking the time to share your opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear Benjamin,Thank you for taking the time to share your personal opinion with us regarding your recent stay. We are sorry to read that our beach location did not meet your expectations, although it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. We would like to clarify the information about the room assigned, we regret that the category selected was not as you expected as our front desk staff mentioned, there is a difference between the standard balcony room to the terrace one, and we regret your dissatisfaction with the room assigned, however, we provide the category according to the reservation, we also lament not been informed about the room condition, otherwise we could offer you an alternative. We are sorry to hear that the general law for tobacco control has not been to your liking and we would like to take this opportunity to clarify that we have a smoking area in the motor lobby area which is signposted. We are sorry to know that the Hotel did not meet your expectations, we appreciate your visit and we hope you had a good trip back home.Cordially.

Dear Erena,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Beverely,Thank you for choosing us for your vacations. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear ConstanzeWe appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We have taken note of the suggestion about the room. We understand your preference for more quiet accommodation, your opinion helps us to identify the area that could have a way of improvement. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

Estimada Dulce,Gracias por elegirnos para disfrutar de sus vacaciones y por dedicar tiempo en compartir su experiencia sobre su reciente visita a Occidental Costa Cancún. Es muy gratificante leer que disfrutó de nuestras instalaciones y servicios, pasando relajantes momentos en la playa, ya como bien menciona, al tener poco oleaje permite disfrutar de ella. También, agradecemos sus elogios en cuanto a la vista y comodidad de habitación. Agradecemos su opinión y con gusto le esperamos en su próxima visita. Cordialmente.

Dear Kelsey,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear Gina,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear James,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are sorry to read that our beach location did not meet your expectations, although, as you mentioned, it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. We are happy to know that the gastronomy was of your liking.Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Jason,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Gabrielle,Thank you very much for sharing this great review of your recent stay with us. We are thrilled that we could meet your holiday expectations through our services and facilities. We agree that our dedicated staff plays a key role in our guests' overall experience, the entire team strives to make each stay a pleasant one, and we will congratulate David for his kind service. Thank you for your kind recommendation and we look forward to welcoming you again soon.Sincerely.

Estimado Alejandro,Gracias por elegirnos para disfrutar de sus vacaciones y por compartir sus comentarios sobre su reciente estancia en Occidental Costa Cancún. Nos alegra saber que disfrutó de su estancia a través de nuestros servicios y plan todo incluido. Gracias por su amable recomendación y esperamos nos visite nuevamente muy pronto.Cordialmente.

Dear Arnulfo,Thank you for taking the time to share your personal opinion with us regarding your visit. We have verified your opinion with the involved department, and we lament that the alternatives offered during your stay could not meet your expectations, we take this opportunity to clarify that the penalty fees depend on the conditions of your reservation. We regret not fully meeting your expectations on this occasion and thank you for your opinion. Sincerely

Dear Meghan,Thank you for making us your chosen venue to enjoy your vacations and for sharing this review of your recent stay with us. We always look for ways to improve and your comments are crucial to our future success. We regret that you consider the front desk acted unperformed on this occasion for not being able to make you feel supported when you noticed you had the type of bed not expected, we would like to take this opportunity to clarify that the reservations are assigned according to the view booked as the type of bed is not guaranteed, which means, that the rooms could have 1 bed or 2 beds, our team strives to provide the best service possible, for that they provided an alternative during the stay. We have taken note of your opinion regarding the a la carte restaurant’s reservation process, and we regret your disappointment, as we strive to offer all our guests the opportunity to enjoy all dining options the buffet does not need a reservation and it offers a different menu each night, we also clarify that the extra charge for food is the room service. We understand your preference for more quiet accommodation, your opinion helps us to identify the area that could have a way of improvement, we will share your comment with the involved department for revision. We read with concern your opinion regarding the room we accommodate you as all rooms reserved for new arrivals are per standard and double-checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, we will make sure to reinforce this with the team. We appreciate the time that you took of your day to express your opinion and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Steve,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Estimada Karla,Gracias por elegirnos para sus vacaciones y por compartir su calificación sobre su recién estancia con nosotros, el recibir puntuación de 5, nos motiva a seguir esforzándonos en brindar vacaciones placenteras.Estaremos complacidos con su próxima visita al hotel.Cordialmente.

Dear Hetal,Thank you for choosing us to spend your holidays.The vision of our guests is the key to complete guest satisfaction; therefore, we are very grateful for the time you spent writing your opinion. We regret not fully meeting your expectations on this occasion. We have taken note of the aspects that could not meet your expectations, and we will share them with the involved departments. We hope to have the opportunity to welcome you again.Sincerely,

Dear Rafi,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Anwar,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We strongly believe that there is always a way for improvement and your comments will assist us in our continuous efforts aimed at meeting our guests' expectations. We are sorry to read that our beach location did not meet your expectations.Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Kiarra,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear FNU,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

Dear Melody,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,