Beste Mario,Alvast bedankt voor het delen van uw ervaring met ons over uw recente vakantie in ons resort. Het spijt ons zeer voor de ongemakken die u tijdens uw verblijf heeft ondervonden. Wij zullen uw opmerkingen doorgeven aan de relevante afdelingen om deze problemen op te lossen en onze service te verbeteren. Wij herhalen onze oprechte excuses en hopen dat u ons een nieuwe kans geeft om u opnieuw te verwelkomen, met als doel uw verwachtingen te overtreffen. Vriendelijke groeten, Ricardo de la Paz.

Estimada Olga,De antemano permítanos agradecerle por tomarse el tiempo de escribir su experiencia en nuestro hotel. Lamentamos el inconveniente que menciona con la alberca, tenga por seguro que hemos enviado sus comentarios al área correspondiente con el fin de tomar acciones inmediatas y así garantizar la satisfacción de nuestros huéspedes. Esperamos sinceramente que esta no sea la última visita que nos haga y nos ponemos a sus órdenes para hacer de su próxima estancia una experiencia memorable. Cordialmente, Carlos Cepeda.

Dear Sonia,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are delighted that you have been able to enjoy the cleanliness of our facilities, our main goal is to make our guests feel at home in the Mexican paradise. It was a pleasure to have you as our guest and we hope you can visit us again soon. Kind regards, Carlos Cepeda.

Dear Lakeisha,Thank you very much for sharing your comments about your stay at our hotel by this means. We regret not having met your expectations, please accept our most sincere apologies for the inconveniences during your stay. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Kind regards, Carlos Cepeda.

Dear Alecia,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Dear Erick,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Dear Noemi,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Dear Malachie,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Dear Steven,We would like to thank you for sharing your comments with us and with all the team. We are delighted that you had an excellent experience with us and that you have been able to enjoy the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Best regards, Carlos Cepeda.

Dear Mariana,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are delighted that you and your family had an excellent experience with us and that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to see you again shortly. Warm regards, Carlos Cepeda.

Dear Jovona,Thank you very much for sharing your comments about your stay at our hotel by this means. We are pleased that you enjoyed our great facilities and the beautiful views of the Mexican Caribbean. On the other hand, we are sorry that the service provided by our staff has not met your expectations, we offer our sincere apologies for the situation, it is not the type of service that we are used to providing. Rest assured that we will share your comments with the corresponding departments to implement new processes, we are very sorry that you have left with that impression. We hope you can allow us to welcome you once again in the future to change your perception of our service. Best regards, Carlos Cepeda.

Dear Alexandra,Let us thank you in advance for taking the time to write about your experience at our hotel. We offer our sincere apologies that your time spent with us did not meet all your expectations, rest assured that we have forwarded your comments to the corresponding departments to correct the inconveniences you encountered and improve our service. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Kind regards, Carlos Cepeda.

Dear Trevor,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Dear Reinier,Thank you very much for sharing your comments about your stay at our hotel by this means. It is a pleasure that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Warm regards, Carlos Cepeda.

Dear Joy,Thank you very much for sharing your comments about your stay at our hotel by this means. Please accept our most sincere apologies for the inconveniences you had during your recent stay, be assured that we have forwarded your comments to the corresponding areas to take inmediate actions and improve our service. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Carlos Cepeda.

Dear Yennisey,Let us thank you in advance for taking the time to write about your experience at our hotel. We are truly sorry for the inconveniences you had during your recent stay, that is not the kind of service we are used to providing to our guests. Rest assured that we will forward your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly. Best regards, Carlos Cepeda.

Dear Kevin,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are pleased that you were able to enjoy our delicious gastronomic variety and the beautiful scenery of the Mexican Caribbean. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Kind regards, Carlos Cepeda.

Dear Patricia,First of all, we want to thank you for choosing us as your vacation destination. We are pleased that you were able to enjoy our wide culinary variety and the service of our great team. On the other hand, we appreciate your comments on the areas that we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We sincerely hope that this will not be your last visit and we look forward to making your next stay a memorable experience. Best regards, Carlos Cepeda.

Dear Julie,We would like to thank you for sharing your comments with us and with all the team. We appreciate your comments on the areas that we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcoming you once again, please do not hesitate to contact us with any questions you may have for any further clarifications you may need. Best regards, Carlos Cepeda.

Dear Yoimy,Let us thank you in advance for taking the time to write about your experience at our hotel. We are truly sorry for the inconveniences you had during your recent stay, that is not the kind of service we are used to providing to our guests. Rest assured that we have forwarded your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly. Kind regards, Carlos Cepeda.

Dear Amparo,Thank you very much for sharing your comments about your stay at our hotel by this means. We are pleased that you have been able to enjoy our wide gastronomic variety and the service by our excellent work team. On the other hand, we appreciate your comments on the areas that we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcoming you once again. Kind regards, Carlos Cepeda.

Dear Amanda, We would like to thank you for sharing your comments with us and with all the team. It is a pleasure that you have been able to enjoy our great variety of entertainment, facilities in general and the service by our excellent work team. On the other hand, we appreciate your comments on the areas that we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Carlos Cepeda.

Dear JaLarrya,Thank you very much for sharing your comments about your stay at our hotel by this means. We are glad you shared with us this special moment and that you enjoyed our comfortable rooms, the beautiful view of the Mexican Caribbean and the personalized attention of our great team. We hope to have the honor of welcoming you once again in the future, please do not hesitate to contact us with any questions you may have for any further clarifications you may need. Warm regards, Carlos Cepeda.

Estimada Karina,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Carlos Cepeda.

Dear guest,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Dear Oscar,Let us thank you in advance for taking the time to write about your experience at our hotel. We are sorry for the inconveniences you had in the room, please accept our sincere apologies. Rest assured that we have forwarded your comments to the corresponding departments to correct these inconveniences and improve our service. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Carlos Cepeda.

Dear Israel,Thank you very much for sharing your comments about your stay at our hotel by this means. We are delighted that you been able to enjoy our great variety of restaurants, which have worldwide recognition, as well as, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Best regards, Carlos Cepeda.

Estimada Rosalinda,Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Estamos complacidos de saber que disfrutó nuestras albercas y hermosas áreas comunes. Esperamos poder recibirle pronto nuevamente, por favor, no dude en contactarnos antes de su llegada en caso de que podamos asistirle para hacer su próxima estancia una experiencia inigualable. Saludos cordiales, Carlos Cepeda.

Dear Michael,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Dear Steven,It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are glad that you were able to celebrate your special occasion with us and that you were able to enjoy our wide variety of restaurants, entertainment, general facilities and the service provided by our excellent staff. Our main goal is to make our guests feel at home in Mexican paradise. We would be honored to have you come back to spend your vacation with us and see that we will continue to exceed your expectations. Best regards, Carlos Cepeda.

Dear Jason,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Estimada Maria,De antemano gracias por compartir su experiencia con nosotros sobre sus recientes vacaciones en nuestro resort. Agradecemos sus comentarios sobre las áreas que podemos mejorar; siempre tenemos en cuenta las sugerencias de nuestros huéspedes para superar sus expectativas en el futuro. Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para disfrutar de los cambios que estamos implementando. Saludos cordiales, Carlos Cepeda.

Estimado Alejandro,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Carlos Cepeda.

Dear Shaneika,Thank you very much for sharing your comments about your stay at our hotel by this means. We are delighted that you have been able to enjoy our comfort rooms and facilities in general. On the other hand, we are sorry that the food did not meet your expectations, we have already talked to our food and beverage department, to enhance the procedures and provide better service, expecting to satisfy all of your needs. We sincerely hope that this will not be your last visit and we look forward to making your next stay a memorable experience. Kind regars, Carlos Cepeda.

Dear Ismael,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. It is a pleasure that you have been able to enjoy our beautiful views, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Best regards, Carlos Cepeda.

Dear Mery,Let us thank you in advance for taking the time to write about your experience at our hotel. We are truly sorry for the inconveniences you had with room and service during your recent stay, please be assured that we have forwarded your comments to the corresponding departments to take inmediate actions and improve our service. We hope you can allow us to welcome you once again in the future to change your perception of us. Respectfully, Carlos Cepeda.

Dear Moi,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Dear Karin,Thank you very much for sharing your comments about your stay at our hotel by this means. We are delighted that you have been able to enjoy our delicious gastronomic variety, pools, beautiful beach and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. It was a pleasure to have you as our guest and we hope you can visit us again soon. Warm regards, Carlos Cepeda.

Dear Elba,We would like to thank you for sharing your comments with us and with all the team. We offer our sincere apologies that your time spent with us did not meet all your expectations, rest assured that we have forwarded your comments to the corresponding departments to correct the inconveniences you encountered and improve our service. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Kind regards, Carlos Cepeda.

Dear Jose,Let us thank you in advance for taking the time to write about your experience at our hotel. We are truly sorry for the inconveniences you had during your recent stay, that is not the kind of service we are used to providing to our guests. Please be assured that we will forward your comments to the corresponding departments to take inmediate actions and improve our service. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Kind regards, Carlos Cepeda.

Dear Edin,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. It is a pleasure that you have been able to enjoy our great variety of restaurants, which have worldwide recognition, as well as, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Best regards, Carlos Cepeda.

Estimada Cristina,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Carlos Cepeda.

Estimado Jorge,De antemano permítanos agradecerle por tomarse el tiempo de escribir su experiencia en nuestro hotel. Nos apena que el servicio brindado por parte de nuestro personal no haya cumplido con sus expectativas, le ofrecemos una disculpa por la situación, ya que no es el tipo de servicio que estamos acostumbrados a brindar. Tenga por seguro que compartiremos sus comentarios con los departamentos correspondientes para que se puedan implementar nuevos procesos, nos apena mucho que se haya quedado con esa impresión. Esperamos tener el honor de recibirle nuevamente y cambiar su percepción de nuestro servicio. Cordialmente, Carlos Cepeda.

Dear guest,Let us thank you in advance for taking the time to write about your experience at our hotel. We are sorry to hear that the room did not meet your expectations, please receive our sincere apologies for the inconveniences encountered. Please be assured that we have forwarded your comments to the appropriate areas in order to take immediate action to ensure the satisfaction of our guests. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Best regards, Carlos Cepeda.

Dear Jesus,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are pleased that you have been able to enjoy our great variety of restaurants, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Kind regards, Carlos Cepeda.

Dear Gerald,It gives us great pleasure to know that you enjoyed your stay with us. We are pleased that you have been able to enjoy our great variety of restaurants, which have worldwide recognition, as well as, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We look forward to welcoming you once again. Best regards, Carlos Cepeda.

Dear Da'Neisha,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,Carlos Cepeda.

Estimada Marlene,De antemano permítanos agradecerle por tomarse el tiempo de escribir su experiencia en nuestro hotel. Es un placer saber que disfrutó nuestra deliciosa gastronomía, entretenimiento e instalaciones en general. Por otro lado, lamentamos que la vista de la habitación no haya alcanzado sus expectativas, le aseguramos que sus comentarios se enviarán a las áreas correspondientes con el fin de tomar acciones inmediatas y mejorar día a día. Esperamos sinceramente que esta no sea la última visita que nos haga y nos ponemos a sus órdenes para hacer de su próxima estancia una experiencia memorable. Saludos cordiales, Carlos Cepeda.

Dear Angelica,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. It is a pleasure that you enjoyed our delicious gastronomic variety, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to see you again shortly. Best regards, Carlos Cepeda.